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Cloud Computing Migration
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Adults
Program Description:
While everyone talks about cloud computing, we think that there is a little bit more to the story. Cloud computing provides a real opportunity for nonprofits to reduce their IT capital investments and improve delivery by making an important change in your technology infrastructure – moving hardware and even software from your offices to the Internet. With cloud computing, some hardware can be leased rather than purchased, and relatively cheap terminals can be substituted for expensive desktop computers, reducing capital costs.
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IT for Healthcare Providers
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Adults
Program Description:
<h1>IT for Healthcare Providers</h1><p>Community healthcare providers, particularly Federally Qualified Health Centers (FQHC), face real challenges when it comes to making the most of technology. Providers must adhere to complicated HIPAA privacy guidelines while reporting to multiple funders on disparate systems – all on a very limited budget. These organizations are typically spread out across several sites and located in parts of the city or county where Internet access is both limited and expensive. 501cTech has extensive experience in working with all types and sizes of nonprofit healthcare providers, with a particular expertise in evaluating, selecting, negotiating, and managing vendor relationships. We work with each client to develop a technology roadmap that incorporates the best of what new technology like cloud computing can offer. Equally important is the reliable and cost-effective delivery of these ongoing services.</p>
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Program:
IT Vendor Management
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Adults
Program Description:
<h2>Vendor Selection</h2><p>501cTech assists with IT-related vendor selections including Internet Service Providers, cable and wiring providers, and telephony systems. We have extensive knowledge of local vendors and substantial experience in RFP development and management.</p><h2>Third Party Software Selection</h2><p>501cTech provides assistance in choosing the best third-party software solution for such applications as customer relationship management (CRM), financial management, electronic medical records, and case management systems.</p><h2>Hardware Ordering</h2><p>501cTech specifies and procures hardware on behalf of our clients, leveraging discounts we have negotiated with Dell and other vendors.</p><h2>Software Procurement</h2><p>501cTech specifies and procures software on behalf of our clients. We are highly experienced with discount programs including TechSoup. We participate in the exclusive Microsoft Direct Donation Program administered by TechSoup, which offers qualified clients deeper discounts and access to more software titles.</p><h2>Integrated Ticket Management</h2><p>Problem-reporting for all vendors can be integrated into 501cTech’s issue management system.</p>
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Program:
Technology Assessment & Planning
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Adults
Program Description:
When it comes to understanding technology needs, the best place to start for many nonprofits is with a technology assessment and plan. 501cTech assessments provide practical advice for nonprofit decision makers, including technology solutions, timelines, and cost estimates for implementation. While we have a well-established methodology that incorporates technology industry best practices, we also take into account YOUR needs, your budget, and your organization’s unique culture. We do both tactical and strategic assessments and create plans for nonprofits of all sizes and mission areas. In addition to receiving a written report from us, you will also get a thoughtful explanation and detailed recommendations – delivered in plain, straight-forward language. We do this work for individual nonprofits, as well as for foundations and other funder groups.
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Outsourced IT and Co-Managed Sources
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Adults
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<h1>Outsourced IT and Co-Managed Services</h1><p>501cTech provides comprehensive outsourced IT, including help desk support, network monitoring and management, infrastructure design/deployment, and IT vendor management. Larger nonprofits with in-house technology staff may find that our co-managed solution is the best fit for their needs.</p><h2>Help Desk Support</h2><p>501cTech provides quality IT support using an industry-leading, enterprise class remote-managed services solution. Most problems can be fixed remotely. You choose the amount of support that fits your organization’s needs and budget. If you prefer, we can even teach someone on your staff to provide frontline support.</p><p>Help Desk Support includes:</p><ul><li>Support for a variety of desktop and server applications and operating systems</li><li>Proactive maintenance and patch management</li><li>Troubleshooting network and Internet communications issues</li><li>Network management and administration</li><li>Vendor management for third-party applications</li><li>Ongoing advice and recommendations</li></ul><h2>Network Monitoring and Management</h2><p>Through our enterprise-class network management system, we provide nonprofit clients with the same network management and proactive maintenance enjoyed by large corporations – but at a price you can afford.</p><p>Network Management includes:</p><ul><li>Monitoring of all servers and workstations to ensure network stability and uptime</li><li>Proactive maintenance to ensure system reliability</li><li>Backup management and testing to ensure that backups are usable and accessible</li><li>Antivirus management</li></ul><h2>Infrastructure Design and Deployment</h2><p>In addition to providing ongoing management of your network, we also have the engineering talent and resources to design and deploy the right kind of network infrastructure for your organization. Based on our extensive experience, we know what is right for you and have a record of delivering on time and on budget.</p><h2>Co-Managed Services</h2><p>Designed for larger organizations with internal IT staff, our co-managed services provide nonprofits with enterprise-class network management, along with as-needed technical support to augment internal tech staff. Co-managed services are tailored to the technology and staffing needs of your organization. Co-managed clients use our powerful web-based ticketing system to manage all their internal IT issues.</p><p>Co-Managed Services include:</p><ul><li>Secure remote access to servers and workstations</li><li>Ability to deploy applications and updates across the entire network</li><li>Network management reporting</li><li>Inventory management</li><li>One-click ticket escalation</li></ul>
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