Program:
JFS CLINICAL SERVICES
- Budget:
-
$631,387
- Category:
-
- Population Served:
-
Program Description:
JFS Clinical Services (Counseling and Project SARAH) provides individual, family, couples, and group psychotherapy to clients of all ages. The professional staff has expertise in addressing a wide range of issues, from marriage and family relationships to trauma, depression, anxiety, domestic violence, and more serious mental illness. Support groups with a specific focus include: Mood Disorders, Hope & Wellness, Victims of Domestic Violence, and General Psychotherapy. Project SARAH is a dedicated program that specifically addresses the needs of clients in the midst of crisis related to domestic violence. The program offers wrap-around support, including case management services. Services are provided on a sliding scale and some insurance is accepted. For low-income clients without insurance, the program offers limited-scope medication evaluation through a consulting psychiatrist.Counseling also maintains outreach to the military community and accepts military insurance providers.
Program Long-Term Success:
In the long-term,Clinical Services will be to be able to continue to provide both long and short-term mental health treatment that is accessible for clients in need. Future plans are in process to increase access and decrease barriers including the exploration of tele-classes and workshops and complementary services, such as expanded support groups, yoga for mind/body connection and trauma treatment, and parent coaching. Long-term success also includes continuing to meet and exceed short-term goals and objectives.
Program Short-Term Success:
Short-term successes are occurring for this program on a regular basis. The goal is to provide low-barrier access to mental health treatment for individuals of all income levels and a variety of demographic populations, with an emphasis on ensuring access for low-income clients. Key metrics include: at least 80% of Project SARAH clients surveyed will indicate an increased knowledge of how to keep themselves safe; at least 500 Clinical Services clients will be served; at least 90% of clients surveyed will report that the therapist is working with them on their presenting problem(s) and that the therapeutic relationship is effective and supportive; and at least 70% of clients will increase their scores on the Global Assessment of Functioning (GAF).
Program Success Monitored by:
Clinical Services monitors success by tracking a variety of output and outcome measures on a monthly basis. Quality is also monitored by chart review and client surveys. A few examples of what is monitored includes: number of clients served and sessions, clinician productivity, improvement from both the clinician and client perspective utilizing the Global Assessment of Functioning Score, and quarterly client surveys. The program has met or exceeded goals year after year.
Program Success Examples:
“I am a victim of domestic violence and also the mother of a baby under a year old. I left my husband 6 months ago and had nowhere to go. My baby and I slept in the car, and then we had a phone call from Project SARAH and they put us in the hotel for one night. Then Project SARAH found us a shelter, and after the shelter, Project SARAH helped us to find a place to live. Project SARAH helped us with things for our home, with a deposit and few months of rent and child care. It is because of Project SARAH we have a place to live, food to eat, and much more. We thank you very much for your generosity and kindness. You are doing an amazing job.”
During FY11-12, JFS Clinical Services (including the Project SARAH counseling and case management components), served more than 850 clients – this was 53% more than the goal.
Program:
ON THE GO: TRANSPORTATION SOLUTIONS FOR OLDER ADULTS
- Budget:
-
$1,076,659
- Category:
-
- Population Served:
-
Program Description:
According to the American Public Transportation Association, “Compared with those who still drive, older non-drivers made 15% fewer trips to the doctor, 59% fewer shopping trips and visits to restaurants, and 65% fewer trips for social, family and religious activities.”
To address the importance of providing older adult transportation support, On the Go is a comprehensive service comprised of four components: Shuttles, Excursions, Taxi Scrip, and Rides & Smiles®. Shuttles provide group transportation to JFS’s Social & Wellness Centers, shopping, and lunch outings. Excursions provide group transportation to destinations including: theater, museums, tours of San Diego, and Jewish events. Rides & Smiles® offers individual rides provided primarily by volunteers. The Taxi Scrip program helps fill any gaps in service when possible and appropriate. Individuals over the age of 60 who reside in our service regions are eligible to participate.
Program Long-Term Success:
90% or more of the On the Go riders will state that they feel more independent, more active, or more socially connected since using On the Go. Eliminating transportation barriers to accessing services, socialization, and decreasing isolation is a key long-term result of On the Go.
Program Short-Term Success:
Increase the involvement of On the Go riders in the community, with 80% or more riders stating their connection to/ability to participate in the community or religious life has been increased during the past year.Provide quality customer service, with a 90% or more rating of "Good" or better.
Program Success Monitored by:
On the Go: Transportation Solutions for Older Adults monitors the program success and impact in a variety of ways: • Monthly ride outputs are tracked to identify growth and performance;• A minimum of 5% of active riders are engaged in a personal experience telephone survey;• Shuttle on-time performance is tracked within a 10 minute window;• Excursion satisfaction questionnaires are administered monthly; and• Quarterly satisfaction surveys are administered to active Rides & Smiles riders.
Program Success Examples:
During FY 11-12, On the Go provided nearly 40,000 rides to more than 1,500 satisfied customers. Feedback received through the annual 2011-2012 telephone survey has been overwhelmingly positive. 98% reported that the service was “Excellent” or “Very Good.” In addition, 98% reported that the vehicle was comfortable; and 89% reported they are more active overall.“Your Rides & Smiles® program has enabled me to get to appointments I considered necessary. [The volunteer] has been a joy to work with. Using this program, I never felt that I was imposing on anyone and, quite honestly, I have more confidence in the driving abilities of your drivers than I have in those of my friends who have offered to drive me.”“This service is truly a Godsend for those of us in dire need at this late stage of life. … You surely have a remarkable group of volunteers who no doubt will be getting a special star in Heaven, I do believe!”
Program:
JFS CASE MANAGEMENT
- Budget:
-
$643,724
- Category:
-
- Population Served:
-
Program Description:
The JFS Case Management programs (Crisis, Psychiatric, Military, Food Pantry, Medical, Domestic Violence, Breast Cancer and Older Adult) provide assistance critical to the physical, emotional, financial, and spiritual well-being of individuals and families in crisis. The individuals and families served often present with survival needs such as food, shelter, or safety. Many clients have lost jobs, are having difficulty navigating the medical or psychiatric system, and/or have become unable to pay utility or medical bills. Case Management provides financial assistance, guidance with budgeting and daily living, emergency food, and referrals and advocacy for housing, vocational/employment, professional services (e.g., medical, legal, psychiatric), and transportation. Clients receive not only necessary information and referrals to resources and services, but they also obtain the support and tools that lead to lasting solutions.
Program Long-Term Success:
The ultimate goals of the Case Management programs are to enable clients to reach their maximum levels of self-sufficiency, restore them to their previous levels of independent functioning, and prevent a recurrence of crisis. This is accomplished through ongoing supportive intervention and assistance from their case manager.
Program Short-Term Success:
• Last fiscal year, Case Management evaluated, enrolled, and created intervention plans for 950 new clients, an average of 79 new clients per month; a 72% increase in new clients from last fiscal year. A total of 1,112 unduplicated clients are active in the program this fiscal year, some of whom had intervention plans already in place, and some who ultimately needed their circumstances to be re-evaluated and intervention plans revised.• 79% of clients demonstrated an increase in their level of functioning after working with their case manager. This was measured by having a new client complete a standardized, initial evaluation to rate his/her area(s) of difficulty and degree of need in those areas. JFS then conducts a follow-up at the 3-month mark to discuss how services have affected the client, and to measure client progress and program success. • 94% of clients indicated on a survey that their case manager addressed their needs.
Program Success Monitored by:
Statistics are maintained in the ETO (Efforts to Outcomes) database on every client served and the specific assistance provided. Surveys are administered in writing and via phone to obtain outcome data that clearly identifies the impact the program has on each client. The survey tool used was developed by a professor with expertise in outcome measurement.
Program Success Examples:
Jessica, a 39-year old single mother with three children, ages 19, 13, and 3, came to JFS seeking assistance with bills. She and her 19-year-old daughter both lost their jobs at the same time. Jessica is a medical office professional who was unemployed for the first time in over 10 years. Unemployment insurance benefits were too low to support the family. Her income-sensitive rent was soon reduced, but the family was short on funds for the water bill. Case Management assisted Jessica with financial assistance to prevent a shut-off of their water; referrals for job assistance; a mental health clinic due to her history of depression and suicidal ideation; and JFS provided holiday gifts through the Embrace-a-Family program. Eventually, Jessica found another job in her field. With the support of Case Management, she and her children were able to remain in their house, her mental health stabilized, she received crucial assistance in finding new work, and the family overcame the crisis.
Program:
REFUGEE RESETTLEMENT & IMMIGRATION SERVICES
- Budget:
-
$120,000
- Category:
-
- Population Served:
-
Program Description:
Refugees escape war, political or religious persecution, genocide, imprisonment and torture, leaving behind everything and everyone they know. JFS Refugee Resettlement staff is the first to interact with refugees in the U.S. JFS ensures refugees achieve self-sufficiency starting with airport pick-up, safe and adequately furnished housing, acculturation workshops, health care access, education, financial literacy, employment, and connection to other appropriate resources. Immigration Services offers low cost, high quality immigration services to refugees, asylees, and other immigrants. Attorneys and BIA accredited staff complete immigration applications, represent clients when meeting with government officials, and enable eligible persons to obtain legal immigrant or citizenship status. JFS has a comprehensive citizenship education and naturalization application services program that includes outreach, citizenship classes, and naturalization application services.
Program Long-Term Success:
• Within 30 days of arrival, 90% of employable clients attend at least one Job Readiness Workshop• 33% of employable clients secure employment within 8 months• 100% of non-employable clients will be connected to appropriate services• Assist clients in maintaining immigration legal status• Educate clients to become knowledgeable and civic-minded individuals.
Program Short-Term Success:
• JFS creates individual resettlement plans for 100% of clients.• Within 10 working days: 100% of employable clients are referred to employment services.• Within 10 working days: 100% of non-employable clients are referred to relevant services as defined in the Cooperative Agreement. • Within 30 calendar days, or the earliest date of enrollment thereafter, 100% of school age children are enrolled in school.• JFS completes quality applications with a high rate of approval.
Program Success Monitored by:
Programs are monitored through outcome statistics, reporting, and site monitoring.The results are measured based on client pre- and post-program evaluations that track the level of knowledge and comfort to independently navigate various complicated systems. Success is also measured by whether a client’s immigration application is granted or denied by the US government.
Program Success Examples:
Jo & her family are part of JFS’s Resettlement Program. Jo has cerebral palsy (CP); life in a refugee camp meant that she had no access to services for her first 3 years of life, so she was unable to speak, walk, toilet train, or throw a ball. JFS connected Jo to Children's Hospital for neurology assessment and treatment, and made referrals for physical therapy (PT) and special needs health coverage. JFS coached and educated her parents on navigating the systems of CP care. As Jo started PT, began school, and went to her many appointments, JFS was there. She learned to walk and then run, throw a ball, and enjoy activities other tots enjoy. JFS watched her parents navigate systems effectively and had the joy of helping ensure Jo has a productive, independent life. The family applied for legal permanent status with JFS’s Immigration Program and had a chance to see them again. Jo’s dad is working and her mother is making sure the kids do well in school, while following up with PT for Jo.
Program:
HAND UP YOUTH FOOD PANTRY
- Budget:
-
$467,639
- Category:
-
- Population Served:
-
Program Description:
The Hand Up Youth Food Pantry at JFS provides food distribution and case management to people facing hunger in San Diego County, as well as an opportunity for youth to develop leadership skills through service-learning. Providing a “hand up, not a hand out,”Hand Up distributes supplemental food at nine San Diego County sites to anyone in need, including older adults living on a fixed income, the chronically homeless and hungry, those facing temporary financial constraints, and low-income military families. With a focus on providing nutritious, healthy food, Hand Up provides fresh produce, bread, and meat in addition to nonperishable food and hygiene products. Hand Up Youth Food Pantry works symbiotically with the Hand Up Teen Leadership program to engage youth in the fight against hunger. Involved high school students organize and execute food drives and fundraisers, make educational presentations, manage volunteers, and participate in state-level legislative advocacy.
Program Long-Term Success:
The ultimate goal of the Hand Up Youth Food Pantry is to provide supplemental food and case management services to decrease the amount of individuals and families who experience hunger in San Diego County. We strive to provide “a hand up, not a hand out” by providing comprehensive services, such as financial assistance, referrals, and advocacy to stabilize crises to increase each client’s level of functioning and return them to self-sufficiency.
Program Short-Term Success:
• Hand Up distributed 33,177 bags of food to 9,371 individuals in the last fiscal year, surpassing the program goal of distributing 25,000 bags of food to 6,500 individuals.• Hand Up conducted 195 food drives and acquired 50,869.5 pounds of donated food, totaling 24% of food supply through donations this year. The program goal was to conduct 48 food drives, and acquiring 20 to 25% of food supply through donations.• This year 89% of ongoing clients self-report food sufficiency on a survey, as evidenced by responding that they have “enough to eat” when surveyed. The program goal was 70% of ongoing clients responding positively to this question.
Program Success Monitored by:
Statistics are maintained in the ETO (Efforts to Outcomes) database on every client served and the specific assistance provided. Surveys are administered in writing to obtain outcome data that clearly identifies the impact the program has on each individual client. The survey tool used was developed by the United States Department of Agriculture (USDA) to measure level of food security.
Program Success Examples:
A military food pantry client wrote: “Your heart touches so many lives and so many people. I have four children, and when we recently moved, they were heartbroken over not being able to spend time with the amazing people that we were blessed to have met within your group! Each time we would come, you made us feel it was ok, there was no shame – there was only an honest feeling of respect for each person. My children loved the youth that took them to the craft tables. My husband was not upset that we went because each person he met, the people at the tables, the young men who were helping ladies and others...they were just amazing. I guess you can see I can go on and on but I guess my point is this. From our family, from our hearts, and from the children we have that took away awesome examples of selflessness....thank you.”