MERCY CORPS
Powered by the belief that a better world is possible.
Programs and results
What we aim to solve
We act as a connector, a collaborator, a catalyst, and an advocate for change. For 40 years and in more than 40 countries, we help communities forge new paths to prosperity in the face of disaster, poverty, and the impacts of climate change. In every community where we work, we connect people to the resources and opportunities they need to build strong, stable livelihoods that can withstand future challenges.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
International Relief
Since 1979, Mercy Corps has helped more than 220 million people in 122 countries survive through crisis, build better lives and transform their communities for good.
Supported by headquarters offices in North America and Europe, the agency's unified global programs employ over 6,000 staff worldwide and reach nearly 30 million people in more than 40 countries around the world.
Where we work
External reviews
Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Total Program Reach
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Reports and documents
Download strategic planHow we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, To offer alternative and context appropriate channels for people to report sensitive feedback
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
MERCY CORPS
Board of directorsas of 03/18/2024
Lucy Lee Helm
Starbucks
Lucy Lee Helm
Starbucks
Vijaya Gadde
Tjada D'Oyen McKenna
CEO
Cecily Joseph
Melanie Armstrong
Emmanuel Lulin
Kristin Mannion
Lesley Ndlovu
African Risk Capacity “ARC” Ltd
Kofi Taha
Paul Song
Fuse Biotherapeutics
Farah Pandith
John Makinson
Becca Van Dyke
Kito de Boer
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 09/04/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.