August 2004

Dear Friend:

One of the operating hallmarks of GuideStar has been to set and closely monitor "measurable goals." Like many of you, we've worked hard over the last few years to develop a strategic plan, and we try to be very careful about how we allocate our scarce resources and to make sure that we are reaching our intended performance targets.

We're pleased to report that we are experiencing steady growth in the number of users and customers as well in the number of phone calls and e-mails we receive. All this activity requires additional people and in particular has caused us to reconsider how best to organize our work activity. As a result, we're pleased to announce that we'll be moving to a new operating facility on August 14 and 15, one with not only more space but a better way to integrate functions and facilitate internal communication.

Our new offices will be located at 4801 Courthouse Street, Suite 220, Williamsburg, VA 23188. Our goal is to make this move as seamless as possible without major interruption to the services we provide to our users. We will keep our current phone number, (757) 229-4631, and move over a weekend in order to accomplish this. We look forward to serving you from our new home.

Sincerely,

Bob Ottenhoff
President and CEO, GuideStar
president@guidestar.org