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Employment Opportunties

Join an Innovative Nonprofit That Is Changing the Nonprofit Sector!

GuideStar is the number 1 source of nonprofit information, with information on more than 1.8 million organizations.

As we approach our 20th anniversary, we are evolving our vision and embarking on a bold strategic initiative to expand our information and knowledge generation to enable greater social impact.

If you want to use your skills and expertise to affect social change, join us.

Current Opening

How to Apply

E-mail cover letter, résumé, and salary guidelines in Microsoft Word or Adobe PDF format to jobs@guidestar.org.

If you prefer to mail your application, send these materials to:

HR Director
GuideStar USA
4801 Courthouse Street, Suite 220
Williamsburg, VA 23188

GuideStar USA Inc. is EEO/AA/VET/DISABLED Employer. Read our diversity and EEO statement


Community Management Intern

Do you want to get head start on your career while still in school? Do you want to get know the ins and outs of a fast-paced and results-oriented marketing department? Then GuideStar is here to help.

This part-time, unpaid position, based in Washington, DC, provides on-the-job training and exciting career experience. You'll apply community management techniques and engage GuideStar's supporters and website visitors. GuideStar is committed to working with you to ensure that the experience is practical and career building. We are also happy to work with you and your advisors if you would prefer to receive college credit for your work.

Primary Purpose

Support GuideStar's Community Manager in the execution of user engagement strategies and tactics. This is a 15-hour-per-week, hands-on job with significant commitments to measurement, research, and community engagement.

Reports To

Community Manager

What You Will Learn

  • The first rule of marketing: listening
  • Survey tools such as Qualaroo and SurveyMonkey
  • Soliciting and analyzing feedback from key customers and website users
  • How to make inferences from qualitative and quantitative survey responses
  • Other methods of customer feedback management, including online forums and structured meetings with stakeholders

What Your Tasks Will Include

  • Assisting the Community Manager in creating and distributing surveys to both large and small audiences
  • Assessing survey results to report key patterns and takeaways
  • Researching available online forum platforms for possible implementation into the revamped website
  • Various other tasks depending on your skill sets/areas of interest

Desired Attributes

  • Proficiency in Microsoft Excel
  • Familiarity with survey tools or a background in statistics is a plus
  • Interest in engaging customers
  • Team player with a positive attitude
  • All majors welcome

Who Is Eligible?

Current undergraduate and graduate college students are eligible for the internship program. To qualify, you must be pursuing a degree, certificate or diploma (full time or part time), and at least 18 years of age. You also need to be in good academic standing at your school and a U.S. citizen.

To Apply

Please e-mail the following items to Courtney Cherico at courtney.cherico@guidestar.org:

  • Letter explaining interest, dates of availability, and any specific interests in marketing
  • Résumé

You will walk away from this experience with strong tools to take into the marketing, business, or nonprofit fields (to name a few). Tasks assigned will advance your knowledge of all of the moving pieces within GuideStar. You will be able to see how our marketing, sales, customer service, technology, and strategy teams work. You will also gain great insight into the nonprofit sector as a whole, as that is our audience for our survey strategy. If you are thinking the nonprofit sector is something you are interested in but aren't quite sure where your niche is within it, this is the internship for you!

Join our team today!

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CRM Specialist

Primary Purpose

The internal subject matter expert on the CRM system which includes working with the rest of the Business Intelligence team, IT, and end users to implement a strategy that improves systems and overall operations.

Reports To

Business Intelligence Architect

Supervises

N/A

Responsibilities

  • Design and implement business technology best practices, guidelines, and repeatable processes.
  • Communicate with and train stakeholders to ensure successful adoption of the CRM solution.
  • Gather, analyze, and define end user requirements related to CRM access and usability.
  • Identify meaningful patterns in different types of data and be able to use the data effectively to improve operational efficiency.
  • Perform system customizations for new features and functionality within CRM according to requirements.
  • Monitor and ensure proper execution of best practices within CRM.
  • Effectively use Microsoft Excel, Access, and SQL for querying and reporting.
  • Work with cross-functional teams to gather and document reporting requirements to meet business needs.
  • Work with the BI team to help design, develop, test, deploy, and maintain standard reports based on business requirement document specifications that utilize underlying data store(s)/data warehouse(s)/data mart(s).
  • Work collaboratively with key organizational users to ensure requirements and report specifications are documented accurately and completely.
  • Translate business requirements into specifications that will be used to implement the required reports and dashboards, created from potentially multiple data sources.
  • Analyze reports and data to identify and articulate trends, outliers, quality issues, and continuously evaluate report validity and suggest improvements.
  • Collaborate with other BI staff to convert and/or rewrite legacy reports.
  • Provide ongoing support to ensure availability and performance of developed reports for external and internal users.
  • Provide training and assistance to all CRM end users for generation of reports.
  • Stay current on CRM features and functionality and recommend process improvements.
  • Provide support as needed for CRM software installations and upgrades.
  • Perform duties with moderate to low supervision.
  • Review and evaluate work, focusing on continuous improvement in processes and methods.

Required

  • Bachelor's degree and prior business or technical experience
  • Expertise in CRM software system; preferably Microsoft Dynamics CRM 2011
  • Familiarity with Microsoft Access
  • Must understand and be able to work with relational database structures
  • Advanced technical aptitude and skills
  • Ability to work in a team environment and independently to arrive at solutions and solve problems
  • Problem-solving and analytical skills, with the ability to find meaningful patterns in different types of data and translate them to end users
  • Excellent communication and interpersonal skills

Preferred

  • Expertise in Microsoft Great Plains software
  • Prior knowledge of T-SQL
  • Familiarity with Microsoft Business Intelligence Design Studio (BIDS)

Status

Exempt

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Design Associate

GuideStar is seeking a visual and/or user experience design associate to help design and enhance GuideStar's products and applications. The candidate will report directly to the Director of Design and will be responsible for participating in the visual and UX design process. We're looking for someone who loves creating excellent work, and is passionate about using design to advance transparency, enable users to make better decisions, and encourage charitable giving and social change. You will also gain great insight and exposure to the nonprofit sector as a whole, given GuideStar's position as the data hub in the nonprofit data supply chain.

Our work is diverse and complex. We are looking for someone who is interested in working on a variety of different design projects, and has the passion to build their skills in visual/UI/UX design.

Projects and responsibilities:

  • Create new designs, including promotional materials for Web, print, UI/UX wireframes, high fidelity mockups, and/or prototypes.
  • Communicate design concepts to internal teams. Clearly explain design work and advocate for users' needs.
  • Collaborate with the Design, Marketing and Communications, and Products teams to bring design concepts to life.
  • Help develop and maintain our online presence by creating graphics and design content across our social media sites, our own websites, and e-mail campaigns.
  • Reliability and ability to work solo.
  • Highly organized and able to balance multiple projects concurrently.

Qualifications

  • Online or digital portfolio of design work demonstrating strong visual design skills
  • Adept in Adobe Creative Suite
  • Experience with wireframing tools
  • Knowledge of Web technology
  • Strong communication and problem-solving skills
  • Ability to articulate ideas in a group setting
  • Motivation to devote your talents to mission-driven projects

Bonus points:

  • Programming experience or knowledge with front-end development, particularly in building responsive Web prototypes (HTML/CSS/Javascript)
  • Experience designing Web/mobile applications
  • Cross-disciplinary approach to design, understanding how both interaction design and visual composition come together
  • Experience in one or more of the following: motion design, illustration, icon design, photography

Position Details

  • Reporting to: Sarah Madden, GuideStar's Director of Design
  • Term: This is a part-time, 20-hour-per-week position starting July 2014 (flexible end dates)
  • Location: San Francisco, CA, preferred
  • Compensation: Based on experience
  • Other: Candidates to provide their own laptops

To apply, please e-mail the following to jobs@guidestar.org:

  • Cover letter explaining specific interest and experience in the projects described above
  • Résumé
  • Link to your online or digital portfolio of design work

Deadline

Applications received by July 21, 2014, will receive preferential review, until the position(s) is(are) filled.

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Fundraising/Development Internship

This part-time, unpaid position, based in Washington, DC, provides on-the-job training and experience working with a national nonprofit organization. You will work on a variety of projects directly related to increasing and diversifying the financial support for GuideStar.

GuideStar is committed to working with you to ensure that the experience is practical and career building. We are also happy to work with you and your advisors if you would prefer to receive college credit for your work.

Primary Purpose

Support GuideStar's Development (Fundraising/Philanthropy) Team in the areas of prospect research and membership program development. This is a 10-hour-per-week position that reports to the Development Coordinator.

Responsibilities

Duties and responsibilities include, but are not limited to:

  • Working closely with the Development Coordinator, create pipeline of prospective foundation funders/members and system for tracking interactions with these prospects.
  • Utilize various online tools and internal resources to conduct prospect research, identify top prospects based on alignment with GuideStar and foundation priorities.
  • Create detailed prospect profiles, preparing at minimum 200 profiles.
  • Work with GuideStar's Development Team in the formation of cultivation and solicitation strategies for prospects.
  • Support the team's development of collateral materials for use in securing general operating and strategic grants and marketing materials to use in promoting GuideStar's Membership Program.
  • Increase knowledge and understanding of the nonprofit sector through participation in ongoing webinar series offered by GuideStar.
  • Data entry to manage CRM and donor and membership database

Qualifications

  • Strong written and oral communication skills
  • A true dedication to the internship, and a commitment to coming in on time and working hard
  • Ability to work independently and manage high-detail projects with professional quality
  • Team player attitude, demonstrated by being flexible and responsible as well as being a self-starter
  • Working knowledge of MS Office, including Word, Excel, and PowerPoint
  • Experience with online research tools

Who Is Eligible?

Current undergraduate and graduate college students are eligible for the internship program. To qualify, you must be pursuing a degree, certificate, or diploma (full-time or part-time) and be at least 18 years of age. You also need to be in good academic standing at your school.

What Are the Benefits?

  • Hands-on nonprofit experience
  • Flexible work schedule
  • Students may qualify for credit towards degree requirements

To Apply

Please send the following materials to the Fundraising/Development Team at funding@guidestar.org:

  • Cover letter explaining interest, dates of availability, and any specific interests in fundraising/development and/or nonprofit sector
  • Résumé

Join our team today!

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Marketing Intern: Data Nerd and Occasional Code Monkey

Do you want to get head start on your career while you're still in school? Do you want to get know the ins and outs of a fast-paced and results-oriented marketing department? Then GuideStar is here to help.

This part-time, unpaid position, based in Williamsburg, VA, provides on-the-job training and specific career experience. You'll apply research and data analysis techniques to assess GuideStar's marketing vehicles, including the GuideStar Newsletter and website. GuideStar is committed to working with you to ensure that the experience is practical and career building. We are also happy to work with you and your advisors if you would prefer to receive college credit for your work.

Primary Purpose

Support GuideStar's Editorial Director in collecting and analyzing marketing data and doing some HTML coding. This is a 15-hour-per-week, hands-on job.

Reports to

Editorial Director,/p>

Location

Williamsburg, VA, area preferred

Responsibilities

Duties and responsibilities include, but are not limited to:

  • Gathering reader feedback data and generating statistics, including net promoter scores for individual newsletter articles.
  • Downloading open and click data for individual newsletters and generating statistics, including open rates, overall click rates, and click rates for individual items in each issue.
  • Gathering website data and generating statistics related to website traffic and content.
  • Coding GuideStar in the News and other pages.
  • Helping proofread and quality assure the twice-monthly newsletter.
  • Pitching in to assist other members of the Marketing and Communications Department as needed.

Qualifications

  • Near-obsessive attention to detail and desire to achieve 100% accuracy (100% accuracy isn't always possible, but it should always be the goal)
  • Comfort with MS Excel or similar spreadsheet program; willingness to learn Excel if unfamiliar with it
  • Aptitude for learning different software programs or online interfaces
  • Comfort working with numbers as well as copy
  • Ability to work independently and manage high-detail, deadline-sensitive projects with professional quality
  • Reliability
  • Commitment to devoting 15 hours/week to the internship
  • Knowledge of HTML or XHTML a plus but not required; we'll teach you what you need to know for our system
  • Extra credit for interest in marketing or e-publishing

What Are the Benefits?

  • Hands-on marketing and data analysis experience
  • Flexible work schedule
  • May qualify for credit toward degree requirements

How Do I Apply?

Please send the following items to Courtney Cherico at courtney.cherico@guidestar.org:

  • Letter explaining interest, dates of availability, and any specific interests in marketing, e-publishing, or research
  • Résumé

Join our team today!

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Public Relations Intern

Do you want to get head start on your career while you're still in school? Do you want to get know the ins and outs of a fast-paced and results-oriented communications department? Then GuideStar is here to help.

This part-time, unpaid position, based in Washington, DC, provides on-the-job training and exciting career experience. You'll apply communications theories and work on a variety projects related to strategic positioning of GuideStar's experts. GuideStar is committed to working with you to ensure that the experience is practical and career building. We are also happy to work with you and your advisors if you would prefer to receive college credit for your work.

Primary Purpose

Support GuideStar's Communications Coordinator in the execution of public relations, media relations, and social media strategies. This is a 15-hour-per-week, hands-on job with significant commitments to communications outreach and measurement, research, and writing. Reports to Courtney Cherico, GuideStar's Communications Coordinator.

Responsibilities

Duties and responsibilities include, but are not limited to:

  • Working closely with the Communications Coordinator, curate content on GuideStar's many social media channels, including Facebook, Twitter, Pinterest, SlideShare, YouTube, Wikipedia, Flickr, etc., as well as GuideStar's LinkedIn group and Google+ community.
  • Engage with followers to encourage conversation and participation in nonprofit- and philanthropy-related topics, and respond to questions and concerns reactively.
  • Work with the communications team to develop creative campaigns for a social audience and identify trends and breaking news items that GuideStar should be aware of and/or participate in.
  • Monitor and measure all communications activities and develop weekly and monthly reports.
  • Support the implementation of a comprehensive communications strategy, including writing blog posts, researching and securing speaking opportunities, bylined articles, awards, and other relevant opportunities for GuideStar and its experts.
  • Support GuideStar's busy media relations office, including fielding calls from the media, pitching feature stories and third-party commentary from GuideStar's experts, drafting and placing bylined articles in target publications, researching letters to the editor and opinion editorial opportunities.
  • Support the implementation of GuideStar's Impact Call, http://www.guidestar.org/rxg/about-us/guidestars-impact.aspx, and various other campaigns. Activities to include media research and pitching, drafting and editing various communication materials, posting to various social media channels with related content, etc.
  • Support the development of The Front Porch and Company Connections, a website and e-newsletter, respectively, and two of GuideStar's best internal communications channels.
  • Support GuideStar's busy webinar program—live Tweet during discussions and present during communications-related events.

Qualifications

  • Strong written and oral communication skills
  • A true dedication to the internship, and a commitment to coming in on time and working hard
  • Currently studying public relations, communications, journalism, English, creative writing, or other communications-related courses
  • Ability to work independently and manage high-detail, deadline-sensitive projects with professional quality
  • Team player attitude, demonstrated by being flexible and responsible as well as being a self-starter
  • Working knowledge of MS Office, including Word, Excel, and PowerPoint

Who Is Eligible?

Current undergraduate and graduate college students are eligible for the internship program. To qualify, you must be pursuing a degree, certificate, or diploma (full-time or part-time) and be at least 18 years of age. You also need to be in good academic standing at your school and a U.S. citizen.

What Are the Benefits?

  • Hands-on public relations and social media work experience
  • Flexible work schedule
  • Students may qualify for credit towards degree requirements

To Apply

Please e-mail the following items to Courtney Cherico at courtney.cherico@guidestar.org:

  • Letter explaining interest, dates of availability, and any specific interests in public relations or marketing
  • Résumé

Join our team today!

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