Employment Opportunities

GuideStar is the largest source of information on this country's 1.8 million nonprofits and private foundations and will serve over 10 million users this year. Funded initially by large foundation grants, today most of our operating revenues are derived through sale of products and services and a sustainable business model.

Does inventing the tools to connect people with data, nonprofits with funders, and foundations with organizations that can make a difference sound appealing? Does paving the road to openness and transparency in the nonprofit sector using technology sound exciting? Does using technology to make a difference in the world sound more rewarding than what you're doing now?

We might just have a place for you here.

How to Apply

E-mail cover letter, résumé, and salary guidelines in Microsoft Word or Adobe PDF format to jobs@guidestar.org.

If you prefer to mail your application, send these materials to:

HR Director
GuideStar USA
4801 Courthouse Street, Suite 220
Williamsburg, VA 23188

GuideStar is an EOE/AA Employer. Read our diversity and EEO statement

Business Development Associate

Primary Purpose

Work cooperatively with Sales, Marketing, and other relevant areas of the business to generate new and renewal revenue from the sale of GuideStar products and services. Qualify and close new sales opportunities received through inbound calls, track and follow-up on leads generated based on our Web marketing initiatives, and execute focused outbound telesales campaigns. Activities include daily customer interface, lead qualification, influencing buying decisions, directing customers through order processes, owning or channeling customer escalations to appropriate resources, understanding and making recommendations regarding trends in customer needs, and documenting customer-facing activity in the GuideStar CRM system.

Reports To

Vice President, Business Development

Office Location

San Francisco Bay area preferred

Supervises

N/A

Responsibilities

Represent GuideStar in a positive and professional manner.
Develop subject matter expertise for all GuideStar product lines.
Qualify, close, or appropriately route inbound sales leads.
Meet or exceed monthly and annual targets.
Identify decision makers among targeted leads in order to initiate sales process.
Develop and manage accurate Pipeline/Forecast on an ongoing basis.
Understand customer business drivers.
Effectively demonstrate GuideStar products to potential purchasers.
Exercise judgment in decisions to involve other GuideStar team members appropriately.
Provide real-time feedback in a dynamic sales environment, and be willing to improvise and enhance processes.
Analyze trends and buying patterns and communicates recommendations appropriately to product marketing or product management.
Generate new and repeat sales by providing product and technical information in a timely manner.
Determine customer requirements and expectations in order to recommend specific products and solutions.
Recommend alternate products based on cost, availability, or specifications.
Accurately process customer transactions such as orders, quotes, or returns.
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
Increase sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items.
Educate customers about terminology, features, and benefits of products in order to improve product-related sales and customer satisfaction.
Capture accurate and complete information in Customer Relationship Management system (CRM).
Follow company policies and procedures.
Manage time effectively, meet personal goals, and work effectively with other members of the GuideStar team.
Identify trends in customer satisfaction or dissatisfaction.
Perform other duties as assigned.

Qualifications

Bachelor' degree in marketing or business preferred
Relevant experience in sales and/or marketing
B2B experience heavily preferred
Familiarity with relevant computer software
A high aptitude for utilizing current technology to achieve goals
Experience in Internet usage and navigation
Ability to develop and maintain a good rapport with a diverse constituency
Highly motivated, enthusiastic, and a creative problem solver
Excellent verbal and written communication skills
Creative thinker with the ability to work in a rapidly changing work environment
Entrepreneurial spirit

Status

Exempt

Development Director

Primary Purpose

To develop and direct the fundraising strategy of GuideStar USA.

Reports To

Chief Financial Officer

Supervises

Development Coordinator

Responsibilities

Work with the chief executive and chief financial officers to create a strategic and diversified fundraising plan that sets ambitious fundraising goals and maximizes opportunities with a variety of funding sources.
Build and maintain a portfolio of funding partners for general operations and special project support, including foundations, corporations, other nonprofits, and individuals. Actively identify and cultivate these relationships.
Guide and coordinate strategic corporate goals and deliverables as they relate to the grants, membership, and individual contributions programs.
Provide strategic and tactical leadership to the department to ensure high performance, including developing and managing the annual fundraising budget across the grants, membership, and individual contributions programs.
Plan, direct and execute each stage of the membership development process:
- The collection and interpretation of member and non-member intelligence, including member needs, the member benefit package, entry criteria, and competitiveness using membership surveys
- The recruitment of new members and affiliates
Build and maintain strong, positive, productive relationships with existing and prospective funding sources.
Develop and direct general marketing campaigns to promote GuideStar's mission and purpose and ensure these are coordinated with recruitment and retention activity.
Identify new market opportunities and research changes in the industry that may affect the membership program and customer needs.
Drive the individual contributions program to increase small gift donations year over year.
Establish innovative recognition and engagement strategies.
Oversee the preparation of the high-quality proposals, grants, reports, mailings, and acknowledgements required to support ongoing fundraising.
Continue to manage all appropriate systems and metrics to increase operational efficiencies and enhance evaluation procedures.
Travel as needed to cultivate and maintain close relationships with funders, members, and other allies.
Supervise staff of one full-time development coordinator.
Perform other duties and responsibilities as may be assigned.

Working Relationships

Work collaboratively with other departments within GuideStar, including finance, sales and marketing, and technology to find creative solutions to build and cross-sell the membership program.

Qualifications

6+ years' expertise in partnership development, membership management, or fundraising
Bachelor's degree required; MBA, MPP, or other advanced degree preferred
Prior managerial experience
Proven results in building programs both in terms of new revenue and number of new members
Ability to build rapport with donors, senior management, and the public with diplomacy, discretion, and customer-service orientation
Expert knowledge of direct mail campaigns and/or online solicitations that build programs significantly year over year
Self-starter with an ability to thrive and work effectively either alone or as part of a small team in a fast-paced and rapidly growing organization, with limited instruction
Strong attention to detail and accuracy, the ability to prioritize and organize multiple projects, meet deadlines, problem-solve, handle numerous tasks concurrently, and adapt to a constantly changing environment
Experience building membership programs via marketing and/or other campaigns with a nonprofit membership organization is preferred
Excellent computer skills, specifically MS Office products, CRM, and donor management software
Excellent written and verbal communications skills

Status

Exempt

Marketing Specialist

Primary Purpose

Responsible for creative generation of Web graphics, e-mail marketing campaigns, and other externally facing marketing activities.

Reports To

Senior Marketing Director

Responsibilities

Duties and responsibilities include, but are not limited to:

Create graphics for e-mails and marketing campaigns. Work with marketing team to develop graphics that will be used in various projects.
Help manage Web graphics.
Manage and execute the entire e-mail marketing program with the goals of increasing e-Commerce sales, lead nurturing, and engaging users.
Write new Web and e-mail copy, edit existing copy, and offer ideas on new marketing campaigns.
Analyze and report on campaign effectiveness, including deliverability, customer behavior, conversions, and key customer characteristics.
Investigate and improve list segmentation, drive segmentation, test campaigns for specific audiences and products, and recommend targeted e-mail campaigns based on analyses.

Writing and design samples will be requested prior to an interview.

Qualifications

At least four years' marketing experience in a business environment; must include development and administration of e-marketing programs and Web content generation.
Knowledge of search engine marketing.
Strong design background that showcases creativity.
Expertise working with sophisticated e-mail systems (Lyris preferred).
Ability to multitask, take initiative, and meet deadlines under pressure.
Ability to work under minimal supervision.
Strong copywriting skills.
Ability to translate business goals and company initiatives into solid e-marketing communications.
Excellent verbal and written presentation and communication skills.
Expert knowledge of MS Office, Excel, Word, PowerPoint, HTML.
Effective analytical skills with attention to detail and the ability to adjust to shifting priorities.
Bachelor's degree

Status

Exempt

Public Relations Intern

Do you want to get head start on your career while you're still in school? Do you want to get know the ins and outs of a fast-paced and results-oriented communications department? Then GuideStar is here to help.

This part-time, unpaid position, based in Washington, D.C., provides on-the-job training and exciting career experience. You'll apply communications theories and work on a variety of projects related to strategic positioning of GuideStar's experts. GuideStar is committed to working with you to ensure that the experience is practical and career building. We are also happy to work with you and your advisors if you would prefer to receive college credit for your work.

Primary Purpose

Support GuideStar's Communications Director in the execution of public relations, media relations, thought leadership, and social media strategies. This is a 15-hour-per-week, hands-on job with significant commitments to communications outreach and measurement, research, and writing.

Reports To

Communications Director

Responsibilities

Duties and responsibilities include, but are not limited to:

Support the implementation of a comprehensive thought leadership plan, including researching and securing speaking opportunities, bylined articles, awards, and other relevant opportunities for GuideStar and its experts
Support GuideStar's busy media relations office, including fielding calls from the media, pitching feature stories and third-party commentary from GuideStar's experts, drafting and placing bylined articles in target publications, researching letters to the editor and opinion editorial opportunities, etc.
Support the implementation of GuideStar's Money for Good II campaign. Activities to include media research and pitching, drafting and editing various communication materials, developing PowerPoint presentations, posting to various social media channels with related content, etc.
Monitor public discourse on nonprofit topics and engage with followers and participants in the social media sphere—blogs, forums, Facebook, Twitter, etc.
Post blogs from GuideStar experts on the Trust Blog and CEO Blog
Gather metrics as they relate to GuideStar's individual social media channels: Facebook, Twitter, Google+, Pinterest, blogs, SlideShare, YouTube, LinkedIn, Wikipedia, Flickr, etc.
Craft messages, talking points, presentations, blogs, and other strategic communications correspondence

Qualifications

Currently studying public relations, communications, journalism, or communications-related courses
A true dedication to the internship, and a commitment to coming in on time and working hard
Strong written and oral communication skills
Ability to work independently and manage high-detail, deadline-sensitive projects with professional quality
Team player attitude, demonstrated by being flexible and responsible as well as by being a self-starter
Working knowledge of MS Office, including Word, Excel, and PowerPoint

How Do I Apply?

E-mail the following items to Judy Jennings at jjennings@guidestar.org:

Letter explaining interest in this internship, dates of availability, and any specific interests in public relations or marketing
Résumé

Who Is Eligible?

Current college undergraduate and graduate students are eligible for the internship program. To qualify, you must be pursuing a degree, certificate, or diploma (full-time or part-time), and at least 18 years of age. You also need to be in good academic standing at your school and a U.S. citizen.

What Are the Benefits?

Hands-on public relations and marketing work experience
Flexible work schedule
May qualify for credit toward degree requirements

Join our team today!

About GuideStar

GuideStar USA, Inc., www.guidestar.org, connects people and organizations with information on the programs and finances of more than 1.8 million IRS-recognized nonprofits. GuideStar serves a wide audience inside and outside the nonprofit sector, including individual donors, nonprofit leaders, grantmakers, government officials, academic researchers, and the media.

Senior Director, Product Marketing

Primary Purpose

The Senior Director of Product Marketing is the in-house market intelligence expert responsible for implementing the organization's product portfolio strategy including: product mix, market segmentation, pricing, and channel distribution.

This role operates cross-functionally, collaborating with Product Development, Marketing, Communications, and Sales to directly impact the development of new products and platforms that will drive organizational growth.

Reports To

CEO

Office Location

San Francisco Bay area preferred

Responsibilities

Duties and responsibilities include, but are not limited to:

Provide oversight of strategy, technical, and marketing aspects of all products in the portfolio.
Build deep knowledge across multiple customer segments, identify core needs, monitor the competitive landscape, and stay abreast of key sector dynamics.
Discover and validate market problems and opportunities for both existing and future customers.
Consolidate, integrate, and synthesize feedback/data from market research, customers, Marketing, Product Management, and other stakeholders to identify customer needs, new market opportunities, and feature requirements for the short- and long-term portfolio.
Seek new market opportunities by leveraging the organization's distinctive competence and competitive advantage.
Identify, define, and size new and existing market segments, potential penetration rates, and pro forma product profitability.
Develop customer insights through data analysis and direct client interaction that leads to growth opportunities for GuideStar.
Define product pricing and SKU strategies.
Forecast and help drive opportunities for new and existing product lines.
Meet with potential customers, identify needs, opportunities, gaps and provide practical solutions.
Innovate on behalf of the customer.
Construct decision-making methods to support resource allocation and prioritization.
Conduct ongoing competitive analysis by assessing competitors' and similar business models' strengths, weaknesses, and likely future plans. Participate in the evaluation of competitors' technology analysis and technology benchmarking.
Position the product for all markets and all buyer types.

Qualifications

Bachelor's or advanced degree in Business, Marketing, Public Policy, Economics, or related area
7+ years' professional experience in product, project, and program management, with increasing levels of responsibility
Demonstrated ability to form and lead project teams, work cross functionally, and think both critically and strategically
Proven capabilities in bridging customer business requirements to technical feature set and broader market trends
Proven ability to collaborate, develop rapport, and communicate in a matrixed organization
Experience in data analysis, statistical analysis, and various modeling techniques, including financial modeling and reporting
Experience in the integration of analytics with decision making
Ability to work independently and lead through influence
Self-starter with strong analytical and planning skills
Ability to manage multiple high-detail, deadline-sensitive projects with professional quality
Team player with positive attitude, demonstrated by being flexible and responsible
Positive, upbeat attitude; must enjoy working with a diverse customer base
Good public-speaking and written communication skills