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Employment Opportunties

Join an Innovative Nonprofit That Is Changing the Nonprofit Sector!

GuideStar is the number 1 source of nonprofit information, with information on more than 1.8 million organizations.

As we approach our 20th anniversary, we are evolving our vision and embarking on a bold strategic initiative to expand our information and knowledge generation to enable greater social impact.

If you want to use your skills and expertise to affect social change, join us.

Current Opening

How to Apply

Unless noted otherwise below, e-mail cover letter, résumé, and salary guidelines in Microsoft Word or Adobe PDF format to jobs@guidestar.org.

If you prefer to mail your application, send these materials to:

HR Director
GuideStar USA
4801 Courthouse Street, Suite 220
Williamsburg, VA 23188

GuideStar USA Inc. is EEO/AA/VET/DISABLED Employer. Read our diversity and EEO statement


Field Support Specialist

Primary Purpose

As an essential team member of the Business Group you will generate leads and qualify opportunities generated from Web marketing initiatives, direct e-mail, and outbound telesales/e-mail campaigns. You will also direct inbound calls and e-mails to the appropriate Senior Director of Business Development. Activities include lead qualification, creating direct sales marketing materials, researching key customers/prospects, creation of white paper library, and documenting customer/prospect activity in the CRM system as required. Provide marketing and sales support to GuideStar's current and prospective customers and GuideStar's direct sales team.

Reports To

National Sales Director

Supervises

N/A

Responsibilities

  • Identify decision makers at targeted accounts and for inbound leads in order to initiate sales process, and identify key organizational challenges/pain points so that follow-up communications are aligned with organizational objectives.
  • Understand customer/industry business drivers (become an industry expert) and generate outbound campaigns on behalf of the sales team, including recommendations for best media, best frequency, and best message.
  • Determine customer requirements and business cases in order to size markets and identify prospects; create market demographics for GuideStar's product and services.
  • Serve as a subject-matter expert on GuideStar product and services and be proficient in running online demos and webinars.
  • Create programs and campaigns to generate interest and programs for regular follow-up with key prospects and targeted opportunities.
  • Appropriately route inbound sales leads to the geography-based teams in a timely fashion.
  • Effectively demonstrate GuideStar products to potential purchasers.
  • Work closely with GuideStar Marketing Department and the GuideStar sales team to develop a library of "electronic" response and business generation collaterals.
  • Analyze trends and buying patterns and communicate recommendations appropriately to product marketing or product management for product direction.
  • Identify and communicate trends in customer satisfaction or dissatisfaction.
  • Serve as backup to the Business Development Associate.

Working Relationships

Works directly with the sales team and collaborates closely with the Marketing and Products Departments.

Qualifications

  • Bachelor's degree—Marketing, Business Administration preferred, but business experience can substituted for non-business degree.
  • 2 to 5 years' previous marketing or sales experience preferred.
  • Excellent verbal and written communication skills with exceptional interpersonal, administrative, organizational skills, and a thorough attention to detail.
  • Ability to provide account management to major customer groups in a professional, knowledgeable, and articulate manner, i.e., financial services, CPAs, and attorneys.
  • Highly motivated, enthusiastic, and a creative problem solver.
  • Experience using MS Office, Outlook, Dynamics CRM, Word, Excel, Access, PowerPoint, e-mail marketing software and active on social networks such as LinkedIn considered a plus.

Exempt Status

Exempt

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Fundraising/Development Internship

This part-time, unpaid position, based in Washington, DC, provides on-the-job training and experience working with a national nonprofit organization. You will work on a variety of projects directly related to increasing and diversifying the financial support for GuideStar.

GuideStar is committed to working with you to ensure that the experience is practical and career building. We are also happy to work with you and your advisors if you would prefer to receive college credit for your work.

Primary Purpose

Support GuideStar's Development (Fundraising/Philanthropy) Team in the areas of prospect research and membership program development. This is a 10-hour-per-week position that reports to the Development Coordinator.

Responsibilities

Duties and responsibilities include, but are not limited to:

  • Working closely with the Development Coordinator, create pipeline of prospective foundation funders/members and system for tracking interactions with these prospects.
  • Utilize various online tools and internal resources to conduct prospect research, identify top prospects based on alignment with GuideStar and foundation priorities.
  • Create detailed prospect profiles, preparing at minimum 200 profiles.
  • Work with GuideStar's Development Team in the formation of cultivation and solicitation strategies for prospects.
  • Support the team's development of collateral materials for use in securing general operating and strategic grants and marketing materials to use in promoting GuideStar's Membership Program.
  • Increase knowledge and understanding of the nonprofit sector through participation in ongoing webinar series offered by GuideStar.
  • Data entry to manage CRM and donor and membership database

Qualifications

  • Strong written and oral communication skills
  • A true dedication to the internship, and a commitment to coming in on time and working hard
  • Ability to work independently and manage high-detail projects with professional quality
  • Team player attitude, demonstrated by being flexible and responsible as well as being a self-starter
  • Working knowledge of MS Office, including Word, Excel, and PowerPoint
  • Experience with online research tools

Who Is Eligible?

Current undergraduate and graduate college students are eligible for the internship program. To qualify, you must be pursuing a degree, certificate, or diploma (full-time or part-time) and be at least 18 years of age. You also need to be in good academic standing at your school.

What Are the Benefits?

  • Hands-on nonprofit experience
  • Flexible work schedule
  • Students may qualify for credit towards degree requirements

To Apply

Please send the following materials to the Fundraising/Development Team at funding@guidestar.org:

  • Cover letter explaining interest, dates of availability, and any specific interests in fundraising/development and/or nonprofit sector
  • Résumé

Join our team today!

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