Goodwill Industries of Northern New England
More Than Just A Store
Programs and results
What we aim to solve
Many nonprofits can tell you, in a sentence, what they do for their community. Ours isn’t that easy because our mission is to help people achieve personal stability — and that looks different to everyone. For some people, thriving might mean a new career. We help people with that. For another person with a lifelong disability, that might mean learning life skills and working toward independence. We help people with that. For others, it means receiving intensive therapies after a stroke or brain injury. No matter the barriers someone faces, Goodwill can help. What we can be crystal clear about is where we are headed and what it will mean to our employees and those we serve. Our goal is to help bring 10,000 people into personal stability in Maine, New Hampshire and Vermont by 2027.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Workforce Services
Whether looking for a first job, a better job, or a new career, Goodwill Workforce Services helps.
Good Clean Property Services
Earning competitive wages, Good Clean Property Services employees are carefully selected, trained, supervised and matched with the job at hand. Good Clean Property Services is a full service commercial property maintenance team that customizes services to meet or exceed the needs of each client.
Goodwill Donated Goods and Retail Services
Since their inception more than 100 years ago, Goodwill stores have provided the means for responsibly re-using or recycling gently used clothing and household items while offering affordable goods and sustainable jobs to the community.
Health Care Services
NeuroRehabilitation Services, Residential Services for adults with disabilities, LifeWorks, Community Integration Services for the Deaf, Case Management & Care Coordination.
Where we work
Awards
Champion Award for Economic Development 2016
Maine Development Foundation
Affiliations & memberships
Casella Sustainability Leadership Award 2020
Videos
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We are working to advance our nonprofit social enterprise in ways that are consistent with our mission and sustainability targets. Our Goodwill's goal to move 10,000 people into personal stability by 2027.
What are the organization's key strategies for making this happen?
FOCUS AREA 1: PEOPLE
Our sustainability lens informs sound, long-term decisions to best serve
employees, participants, customers, and community partners. We focus on
engaging these stakeholders and seeking their feedback to ensure we make
informed decisions and best support the communities where we live, work, and
serve. Focus on: Being an employee-first workplace & delivering best-in-class customer, participant, and partner experience.
FOCUS AREA 2: FINANCIAL HEALTH
As a nonprofit social enterprise, our ability to deliver on our mission is dependent on our agencys financial health and stability. We have taken steps to strengthen our financial standing, so we can continue to invest in infrastructure and services. We need to ensure our tools, programs, and processes are as healthy, inclusive,
and effective as possible to provide best-in-class services to our employees,
participants, and community.
FOCUS AREA 3: ENVIRONMENT
A healthy environment is essential to community and individual well-being. It affects the air we breathe, the water we drink, our physical and mental health, and our connections with each other. Long before sustainable practices came into style, Goodwill pioneered the circular economy based on reducing, reusing, repurposing practices in 1902. Over 100 years later, we are still collecting used items and keeping them out of landfills through resale. Today, that philosophy continues as part of our commitment to make a difference in peoples lives, to strengthen communities, and create a healthier environment.
Through our work and advocacy, we intend to drive awareness, education, and participation in issues that affect long-term health, economic conditions, and social equity for the people and communities we serve. We remain committed to doing our part by diverting used items from landfills, reducing our carbon footprint through investments in cleaner energy and transportation efficiencies, and educating our Board members, employees, customers, policy makers and businesses on their role in reducing negative impacts on our environment in their
everyday activities.
What are the organization's capabilities for doing this?
At Goodwill NNE, we strive to view all decisions through a lens of sustainability. Simply put, we ask ourselves what impact our actions will have on people, the environment, and our financial health over time. As we update our strategic framework these considerations remain top-of-mind. They help to shape the course we will take to ensure our Goodwill is the best we can be for our employees, our customers, our participants, and our communities across northern New England now and well into the future. In this refreshed plan, you will notice focus areas and actions that are familiar and some that are new. Much of the work that began in 2021 is part of a longer-term, inward-facing strategy designed to strengthen the foundation of our organization. While not complete, we have made real progress and are seeing positive results in many areas. This progress allows us to shift our focus outward a bit more on opportunities to enhance partnerships and expand programming that supports our goal of moving 10,000 people into stability by 2027. We are well on our way to reaching this ambitious goal with over 6,500 people having attained stability to date. Personal stability looks different for everyone, which is why we provide support and services through retail, healthcare, workforce, and cleaning divisions that help any person reach stability. With the work happening under our refreshed strategic framework, we envision a not-too-distant future where we can support our next 10,000 neighbors into stability. Partnerships are key to our success in achieving this goal; we know we cannot do it alone. In the next few pages, you will see the specific areas we are focusing on to ensure we continue to build a financially healthy nonprofit that provides a supportive and welcoming work environment for Goodwill employees, quality services for participants, partners, and customers, and takes steps to reduce our carbon footprint. Because we are striving for our best, the work is ongoing. We are committed to asking questions, listening to feedback, being flexible, and communicating about
what improvements our Goodwill can achieve. If you have any questions about this plan or would like to see our work in action, we encourage you to reach out! We can be reached at (207) 774-6323 or [email protected].
What have they accomplished so far and what's next?
The current Strategic Framework allows us to focus on our people, financial health and environmental impact. As of November 2023, we had reached 7,800 people into our goal of 10,000 people into stability by 2027.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Goodwill Industries of Northern New England
Board of directorsas of 01/18/2024
Mr Peter Groth
Community Volunteer
Term: 2021 - 2023
Yvonne Goldsberry
NH Endowment for Health
David Damour
No Affiliation
Mimi Simpson
Dartmouth College
Tiffany Breau-Metiver
Unum
Andy Mayo
LLBean
Sarah Morton
Saco School District
Eric Stauffer
Preti Flaherty
Robin Woodcock
Toasttab
Elizabeth Casella
Casella Waste Management
Rob McGregor
Listen
Lynn Stanley
National Association of Social Workers
John Bunker
No Affiliation
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 01/18/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.