PLATINUM2024

Goodwill Industries of the Berkshires and Southern Vermont, Inc.

aka G.I.B.   |   Pittsfield, MA   |  www.goodwill-berkshires.org

Mission

To help community members with barriers to employment attain independence and self-sufficiency, gain confidence, and enhance their quality of life, through vocational, education, work training, and other support services.

Notes from the nonprofit

Mission Goodwill helps individuals build pathways to pursue their goals through employment, career development, and community support programs. Vision We envision a community where the individuals we serve are able to reach their full potential. Values Statement RISE • Respect: We strive to be kind and champion equity, diversity, and inclusion. • Integrity: We pursue honesty and accountability in all we do. • Service: We are committed to providing exceptional service to our communities. • Excellence: We value high standards, innovation, and continuous improvement.

Ruling year info

1971

President/CEO

Mr. David K Twiggs Jr.

Main address

158 Tyler St

Pittsfield, MA 01201 USA

Show more contact info

EIN

04-2207791

NTEE code info

Goodwill Industries (J32)

Thrift Shops (P29)

Employment Procurement Assistance and Job Training (J20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Building Human Capital: Attract, Build, Train, and Retain our Team. Develop a comprehensive training program for employees Improving Mission Services: Improve our ability to impact our community. Grow Career Centers. Expand current programs. Increase distribution to food pantries in Berkshire County. Achieving Financial Growth: Create long term stability and the ability to serve more people. Increase donations. Improve processing to maximize donation value. Grow funding sources. Catapulting Operational Excellence: Drive best practices in administration for the greatest impact. Standardize administrative operations. Maximize current IT systems.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Goodwill Industries of the Berkshires and So. Vermont

Goodwill provides employment and training services for people with disabilities and other disadvantaging conditions.
Programs include:
Gateway to Employment, Suit Your Self and emergency vouchers

Population(s) Served
Economically disadvantaged people
Adults

The Gateway to Employment Retail Training program is an intensive entrepreneurial 12-week training program that focuses on the particular needs of individuals who experience barriers to employment
It was created and facilitated by Goodwill Industries of the Berkshires offer practical knowledge and a hands-on experience in the retail sales/customer service geared toward individuals with barriers to gainful employment. The program is offered in conjunction with the RISE Up program provided by the National Retail Federation (NRF), which includes coursework on Retail Industry Fundamentals. Participants will receive certification from the nationally recognized RISE Up program. This program includes hands on training/coaching to gain the hard skills related to retail, thereby arming them with the hard and soft skills and knowledge necessary to succeed in the workplace. In addition, participants receive help in resume building, interview skills and applying for jobs online at the end of the program.

Population(s) Served
Adults
Young adults

The Gateway to Employment Custodial Training program is an intensive 8 week custodial program to be offered 3 times per year with 4-6 students per class that focuses on the particular needs of individuals who experience generational poverty. There is a 30 billion-dollar market for commercial janitorial services in the United States. Office cleaning represents 61% of that $30 billion, or just over 18 billion dollars. Based on this information, we concluded that there was a significant need for a custodial training program. In addition, a custodial program is a good fit with our Goodwill Mission – “To help community members with barriers to employment attain independence and self-sufficiency, gain confidence and enhance their quality of life through vocational, education, work-training and other support services”. This training program is a blend of classroom instruction along with hands-on, supervised training within Goodwill facilities. The program includes CPR/First Aid Certification, Blood Borne and Air Borne Pathogen Certification as well as Soft Skills Boot Camp Certification.

Population(s) Served
Adults

Where we work

Awards

Licensure 2023

Department of Developmental Disabilities

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of assessment guides developed

This metric is no longer tracked.
Totals By Year
Population(s) Served

At-risk youth, Economically disadvantaged people, Immigrants and migrants

Related Program

Goodwill Industries of the Berkshires and So. Vermont

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

SWOT, Licensure Assessment, Goodwill International Annual Report, Strategic Plan

Number of referrals to resources offered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Ethnic and racial groups, At-risk youth, Economically disadvantaged people, Immigrants and migrants

Related Program

Goodwill Industries of the Berkshires and So. Vermont

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Referred by case workers and or other nonprofit organizations.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Increase donation flow with goal of 1.00 donations per household
Increase days/hours of current ADCs
Open new ADCs

Career Centers – Continue at North Adams, Bennington, and Pittsfield. Open in Brattleboro (2024) and Rutland (2025)
Add participants at Brattleboro, ADCs, other new locations
Food Delivery Program-Continue
Build out staffing and P&L for opening Rutland and Brattleboro
Research opportunities for developing programs focused on re-entry and recovery




Financial Growth: Improve understanding of financial position across the organization. Grow funding sources. Improve processing to maximize donation value.

Mission Services: Open new career centers in in Brattleboro, and Rutland VT and Great Barrington, MA. Retain 1-2 additional drivers for the food truck to deliver food to 9 new locations in Berkshire County (3 per year)

Operational Excellence: Review and revise all current Standard Operating Procedures. Train teams on revised Standard operating procedures. Develop quality control process and follow up to ensure compliance.

Human Capital: Analyze current salaries and benefits and make necessary adjustments. Asses open positions and increase/improve how we market them. Implement employee satisfaction survey. Roll out new Mission, Vision, Values. Hire VP, Human Resources. Determine necessary elements of training. Prioritize, develop, and roll out training modules.







Capable, visionary CEO. Highly qualified and dedicated leadership team.
Available resources needed to meet the goals.
Developed a balanced scorecard for quarterly progress reports.
Continued recognition of excellence in all aspects of our operation by retaining CARF accreditation (Commission on Accreditation of Rehabilitation Facilities, CARF International is an independent, nonprofit accreditor of health and human services).

1. During the 2022-23 Fiscal Year, we opened two new retail locations
2. Added a new career center
3. Increased our supported employee staff by 66%.
4. Increased contract with Department of Developmental Disabilities
5. Increased Contributions with an ARPA grant
5. Served new families with food insecurity

Since the strategic plan was just finalized in late June 2023, the balanced score card to document progress in each of the areas described under organizational goals will take place in September 2023.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, We collect data from a Community SWOT

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Goodwill Industries of the Berkshires and Southern Vermont, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Goodwill Industries of the Berkshires and Southern Vermont, Inc.

Board of directors
as of 02/20/2024
SOURCE: Self-reported by organization
Board co-chair

Ms Lisa McCormack

Attorney at Law

Term: 2023 - 2026


Board co-chair

Mr. Garry Beaty

Retired executive

Term: 2023 - 2026

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/20/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Male
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 08/02/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.