South End Community Health Center
Healthcare with Heart
Programs and results
What we aim to solve
Our community served is largely: 1) low income - 95% live below 200% of the Federal Poverty Level, 2) underinsured - 63% are covered by Medicaid, 11% are uninsured, and 6% are covered by Medicare, and 3) immigrant and/or best served in another language - 62% of our patients identify as Hispanic/Latinx. Our patients also manifest challenging social determinants of health such as high unemployment; homelessness and housing insecurity; underperforming education systems; food insecurity and poor nutrition; lack of exercise opportunities, and many others. As a result of all the above factors, including co-morbidities such as depression, substance abuse, diabetes and hypertension, our community experiences health disparities.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Health and Wellness
SECHC’s multicultural, multilingual and highly trained staff of 180+ serves over 19,000 patients accounting for 80,000 annual visits with an operating budget of $16.5 million. Our main clinic, located just steps from the South End’s Blackstone and Franklin Squares at 1601 Washington Street, is a 48,000 square foot state-of-the-art facility. SECHC’s Dr. Gerald Hass Center on Shawmut Ave. is Boston’s first full-time elementary school-based health center offering medical, behavioral and dental services to the local community and students of the Blackstone Innovation Elementary School.
SECHC’s high quality services and programs include primary care and prenatal medicine, behavioral health, dental and eye care. SECHC’s Quality Improvement program has been recommended as a national model by HRSA. Our specialty care services include addiction medicine/office based addiction treatment, civil surgeon/immigration physicals, diabetes management, family planning, HIV/AIDS & HCV testing and care, midwifery, neurology, nutrition, OB/GYN, pediatric asthma/pulmonology, pediatric dermatology, podiatry, and sexual health/STIs. SECHC also offers a variety of innovative programs, including Pediatric, Adult and Senior Wellness; Baby Café; Healthy Mom, Healthy Baby; Cooking Classes; Homeless Care; Earned Income Tax Clinics; and Women, Infants and Children (WIC). Our behavioral health department convenes individual and family support group meetings throughout the year.
Extending our longtime commitments to the integration of medical care and mental health services, and the education and training of healthcare professionals, SECHC launched New England’s first joint residency in Family Medicine and Psychiatry with BMC in 2018.
Where we work
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Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our primary goal is Improve health outcomes in our community
What are the organization's key strategies for making this happen?
South End Community Health Center is organized as a patient centered medical home. As such, our highly trained staff of 180 functions as a cohesive team in partnership with the patient to improve patient health and wellness. Care and services are culturally and linguistically sensitive for all, regardless of ability to pay.
We follow the United States Department of Health and Human Services Healthy People 2020 goals and objectives, which can be found here: https://www.cdc.gov/dhdsp/hp2020.htm. Our health center's electronic health record system supports our continuous quality improvement program, which insures strategic alignment across our organization and achievement of these goals.
What are the organization's capabilities for doing this?
South End Community Health Center employs a highly trained multicultural staff of 180.
1. A culture of respect and commitment to quality community-based patient care is shared by all.
2. A robust quality/performance improvement program and plan insures that we focused on our goals and monitor progress towards achieving them.
3. A state-of-the-sart electronic health record supports system-wide alignment.
What have they accomplished so far and what's next?
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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South End Community Health Center
Board of directorsas of 07/02/2019
Mr. David Gleason
IT For Progress
Term: 2008 -
Ms. Erika Wilkinson, Esq.
Blue Cross Blue Shield of Massachusetts
Term: 2013 -
Catherine Armstrong
Uncommon Schools
Gerald Denis, PhD
Boston University School of Medicine
John Fitzgerald
Retired
David Goldenheim
Audax Private Equity
Mark Lippolt
Hammond Residential/Coldwell Banker
Mayra Negron-RIvera
Inquilinos Boricuas en Acción (IBA)
Edith Parekh, RN, MPH
Retired
Mercedes Ridao, RN
Retired
Jonathan Santiago, MD
Boston Medical Center
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes