PLATINUM2023

Pine Street Inn

Ending Homelessness

Boston, MA   |  www.pinestreetinn.org

Mission

Pine Street Inn partners with homeless individuals to help them move from the streets and shelter to a home and assists formerly homeless individuals in retaining housing. We provide street outreach, emergency services, supportive housing, job training and connections to employment. We tirelessly advocate for collaborative solutions to end homelessness. Our vision is a permanent home and community for everyone.

Ruling year info

1974

President and Executive Director

Lyndia Downie

Main address

444 Harrison Avenue

Boston, MA 02118 USA

Show more contact info

EIN

04-2516093

NTEE code info

Homeless Services/Centers (P85)

Housing Development, Construction, Management (L20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Supportive Housing

While homelessness is complex, it can be solved. Pine Street Inn is at the forefront of the effort to solve homelessness in Greater Boston through permanent supportive housing. Currently, 960 formerly homeless individuals live in 38 residences that are owned, leased, or managed by Pine Street Inn, with specialized housing available for veterans, seniors and individuals with mental health disabilities. Through a Housing First approach, we provide affordable housing with on-site support services to help formerly homeless individuals improve their health and well-being and achieve their highest level of independence. One key measure of success is housing retention: 96% of the tenants in our supportive housing have remained housed for a year or longer. Building on this success, Pine Street Inn is substantially expanding this program, with homes for an additional 239 tenants in construction or in the development pipeline.

Population(s) Served
Adults
Extremely poor people
Homeless people
Low-income people

Each year, Pine Street Inn provides employment counseling and job training in Food Services and Housekeeping to more than 130 homelessness and formerly homeless adults. In addition to gaining in-demand technical skills, trainees improve their job readiness and self-sufficiency through classes on workplace communication, mindfulness, digital literacy, and financial literacy. The Food Services Training Program is embedded within our iCater social enterprise, which offers a real-world learning environment for trainees while preparing nutritious meals for our shelter guests, tenants in some of our specialized housing sites, and local nonprofits. Job placement specialists connect trainees with living-wage employment opportunities at local restaurants, hotels, and hospitals where they can utilize their new skills and pursue careers.

Population(s) Served

Our front-line, short-term strategy to solving homelessness, Emergency Services are designed to help individuals return as quickly as possible to housing while meeting the most basic human needs. Every day and night of the year, Pine Street Inn’s Outreach Teams travel throughout the city, offering life-saving essentials such as food, blankets, clothing, and human connection, as well as access to health care and treatment, shelter, and housing. They always remember that every individual on the street is someone’s child, sibling or parent, and their motto is “Never, ever, ever give up.” Our Emergency Shelters serve more than 2,000 guests each year with safe refuge, a warm bed, nutritious meals, access to medical, mental health, and recovery services as well as pathways to housing.

Population(s) Served
Adults
Homeless people
Internally displaced people
Low-income people
Extremely poor people

Whether removing barriers for future success, or providing support during recovery, Pine Street Inn recognizes the need for additional services that help homeless individuals get back on their feet and rebuild their lives. We coordinate and host Homeless Court, an alternative court designed to resolve outstanding warrants and misdemeanors for homeless individuals who have shown a strong commitment to recovery and stability, a process that can clear the path to housing and jobs. The Stabilization program provides post-detox substance use treatment and recovery support in a 31-bed residence for homeless adults with histories of chronic substance use.

Population(s) Served
Homeless people
Adults
Extremely poor people
People with diseases and illnesses
Homeless people
Adults
Extremely poor people
People with diseases and illnesses
Substance abusers

Where we work

Awards

Affiliations & memberships

Massachusetts Housing and Shelter Alliance (MHSA)

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people housed directly from living on the street into permanent supportive housing.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people, Adults

Related Program

Emergency Services

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of tenants rebuilding their lives in permanent supportive housing.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people, People with disabilities, Veterans, Seniors

Related Program

Supportive Housing

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of Workforce Development Trainees who gain employment.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people, Adults

Related Program

Workforce Development

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of guests served in our Emergency Shelters.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people, Adults

Related Program

Emergency Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Pine Street Inn’s ultimate goal is to solve homelessness in Boston.

Boston is one of the most expensive housing markets in the U.S. This high housing cost burden, which has a disproportionate impact on households and communities of color, stems from a severe shortage of low-cost housing and very low rental vacancy rates. Essentially, there is not enough housing, especially for people who live in or near poverty.

In addition, complicated life challenges can cause people to go from living with financial stability and a home to experiencing the trauma and chaos of homelessness. Other times, people grapple with long-term instability due to issues like chronic medical conditions, substance use, or mental illness.

No matter how they arrive at Pine Street Inn, our goal is to help people move out of homelessness as quickly as possible, and to support their long-term stability and success. This journey is different for everyone, but through innovative and time-tested programs—coordinated with citywide efforts—Pine Street Inn’s staff support individuals on a pathway toward greater stability and independence.

In partnership with city and state officials and other nonprofit partners, Pine Street Inn aims to achieve the following impact:
- Increase the availability of permanent supportive housing;
- Reduce the number of people who are experiencing unsheltered homelessness;
- Provide shelter stays that are rare and brief;
- Increase the number of people moving out of homelessness; and
- Ensure equitable impact for populations disproportionally affected by homelessness, including people of color.

Pine Street Inn has undergone a year-long planning process to apply lessons learned from the pandemic and chart the next phase of our work.

Our new strategic plan is based on interviews with more than 100 guests, tenants, and staff as well as data and research from our Department of Program Evaluation. It is also informed by extensive analysis of data on shelter use and the impact of new approaches to our operations such as reducing shelter crowding, increasing space and privacy for guests, and co-locating shelter and housing placement teams.

The strategies that emerged from our internal analysis, consumer engagement, and year-long planning process include:

(1) Housing Expansion: Transform the city’s landscape of housing-based solutions to homelessness by scaling up our Supportive Housing program and strengthening the infrastructure of our Housing First service approach;

(2) Diversity, Equity, and Inclusion: Promote and center these values across the organization while creating and maintaining a diverse, well-compensated, and well-trained workforce; and

(3) Shelter Transformation: Strengthen systems that support people living on the street and in shelters to achieve the most direct and timely path to housing.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

Financials

Pine Street Inn
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Pine Street Inn

Board of directors
as of 10/18/2023
SOURCE: Self-reported by organization
Board chair

Mr. Lorn Davis

College Hill Capital Partners, LLC

Organizational demographics

SOURCE: Self-reported; last updated 10/18/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/10/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.