PLATINUM2024

Elder Services of Cape Cod and the Islands, Inc.

Access. Service. Advocacy.

South Dennis, MA   |  https://www.escci.org

Mission

Elder Services of Cape Cod and the Islands, Inc. is a nonprofit, community-based organization dedicated to promoting welfare, enhancing the quality of life, and maintaining the dignity of elders in Barnstable, Dukes (except Gosnold), and Nantucket Counties. The organization acts as a central source for information and referral, as an advocate, collaborator, and catalyst, as a coordinator of services and care, as an educator, and as a provider of direct services.

Ruling year info

1973

Principal Officer

Maryanne Ryan

Main address

68 Route 134

South Dennis, MA 02660 USA

Show more contact info

EIN

04-2523904

NTEE code info

Senior Centers/Services (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

As we age, our bodies, minds and priorities change. We provide help in understanding these changes and connections to the resources needed to stay safe, healthy, and independent. We act as a central source for information and referral, as an advocate, collaborator, and catalyst, as a coordinator of services and care, as an educator, and as a provider of direct services. In our service areas, more than 40% of the population is age 60 or older. These older adults contribute to the community as business owners, taxpayers, workers, artists, and as volunteers, staffing town committees, non-profit boards, and maintaining conservation lands. Most would like to remain in their homes and active in their communities as they age for as long as possible. We help realize that goal and, in so doing, help maintain social fabric that makes this place so special.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Information & Referral

Our Information & Referral is a central source of information about services that help older adults and people with disabilities maintain well-being and independence.

Population(s) Served
People with disabilities
People with diseases and illnesses
Older adults
Seniors
Caregivers

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals delivered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, People with diseases and illnesses

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Elder Services provides home delivered "Meals-on-Wheels" to more than 2800 individuals who are home-bound or otherwise unable to provide for themselves across our three county service area each year.

Number of older adults being supported to live at home through home care, assistive technology, and/or personal support plans

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, People with disabilities, People with diseases and illnesses, Caregivers

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Allegations of elder abuse and neglect reported and investigated

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, People with disabilities, Substance abusers, Caregivers

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Nursing assessments performed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, People with diseases and illnesses

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Nursing assessments determine which in-home services and supports an individual is eligible to receive. These assessments are performed at an individual's residence.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We want to make the Cape and Islands a better place to grow old by
1. maintaining a standard of excellence in the services we provide (i.e., Information & Referral, Meals-on-Wheels, Home Care Management, Senior Community Service Employment, etc.)
2. fostering collaboration among local service providers of similar or adjunct services, such as Councils on Aging or Home Health Care Agencies
3. developing new services or methods of service delivery, and assisting other organizations in doing the same to meet the needs of our area's older adult population through our Title III Community Grant Program
4. ensuring that state and federal monies appropriated for programs serving older adults flow equitably to our service area and are put to effective use to improve the lives of those older adults who most need access to them
5. eliminating ageism in our communications, marketing and employment practices


1. Listening to consumers, front-line employees and the older adult population-at-large to better understand unmet and emerging needs. This includes formal customer service surveys, reviewing case notes, frequent outreach events and presentations, bi-annual public hearings.
2. Staying adaptive and agile in responding to the needs of individuals and the community, and to innovations in technology and assistive equipment; adopting technological innovations that improve service delivery and/or the quality of our consumers' lives.
3. Engaging our employees in fulfilling the organization's mission, offering employees abundant professional development options and career ladders, and working to solve external problems, such as a shortage of available housing, that drive staff turnover.
4. Lessening our dependence on government funding by increasing our community support and building operating reserves to ensure continuity of services in the event of government shut down or similar event.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Elder Services of Cape Cod and the Islands, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Elder Services of Cape Cod and the Islands, Inc.

Board of directors
as of 02/07/2024
SOURCE: Self-reported by organization
Board chair

Dr. Sharon Tennstedt

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 3/29/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 03/29/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.