Whittier Street Health Center Committee, Inc.

Comprehensive. Compassionate. Community.

aka Whittier Street Health Center   |   Roxbury, MA   |  www.wshc.org

Mission

Whittier Street Health Center's mission is to provide high quality, reliable and accessible health care and support services to promote wellness and eliminate health and social disparities. To accomplish this mission, we have developed an innovative population health management program -- the Boston Health Equity Program (BHEP). This evidence-based model of care combines primary, specialty and urgent care with social supports, care management, patient navigation, and wellness services. BHEP goals are based on CMS Triple Aims to: improve population health by coordinating and integrating health care and community-based services; improve care by increasing access to services; and reduce costs by avoiding unnecessary emergency room and hospital visits.

Notes from the nonprofit

At Whittier, we treat the whole person while considering the practical, day-to-day realities of our patients' lives. About 91% of our patients live in poverty, and the life expectancy in our service are is three decades than that in the Back Bay, which is less than 2 miles from us. The health disparities we address have complex causes and require a broad approach based on the whole-person health. Central to our success is the teamwork of Whittier's health care providers and other professionals. By integrating medical, behavioral and non-clinical services, we are addressing the social determinants, such as economic stability and education. In 2017 we expanded our footprint by opening a satellite clinic on Blue Hill Ave in North Dorchester and in 2018 added an onsite Food Pantry and a Mobile Health van to provide outreach to the homeless and to expand our range of services to address the opioid epidemic. We are championing equitable access to high quality care!

Ruling year info

N/A

Principal Officer

Ms. Frederica M. Williams

Main address

1290 Tremont Street Frederica M. Williams Building

Roxbury, MA 02120 USA

Show more contact info

EIN

04-2619517

NTEE code info

Community Health Systems (E21)

Mental Health Treatment (F30)

Community, Neighborhood Development, Improvement (S20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our service area shoulders a disproportionate burden of illness. 70% of our patients are diagnosed with diabetes, hypertension, cancer, asthma or obesity and 27% are diagnosed with two or more of these conditions. 80% of our patients have psychosocial issues. The area has high rates of low birth weight and premature birth, infant and maternal mortality, sexually transmitted infections, substance abuse, domestic abuse, and neighborhood violence. Average life expectancy in Roxbury -- 58.9 years -- is 33 years less than in the Back Bay.
The community does poorly on indicators of chronic disease prevention and management where regular primary care and health literacy are critical: asthma, heart disease and diabetes. We serve a large and rapidly growing immigrant population 43% of our patients are best served in a language other than English, primarily Spanish, Haitian Creole, Somalian, and Portuguese. As a refugee assessment site, many patients come to us directly from refugee camps.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Primary Care for Boston Residents

As a Section 330 Federally Funded Health Center, Whittier Street Health Center is funded to provide primary care to Boston residents from diverse backgrounds. Whittier Street Health Center has more than 40 health care, social services and wellness programs to meet the holistic health needs of our patients. The core services include Urgent care, Adult medicine, Eye care, Family medicine, Oral health, OB/GYN, Orthopedics, Pediatrics and Adolescent health, Arts Therapy (drama, music and art therapy), Podiatry, Geriatrics, Physical Therapy, Radiology, Mental Health and Substance Abuse Counseling, Pharmacy Medical Interpreters, Specialized Clinics to address Diabetes, Cardiovascular disease, HIV and Infectious Diseases, Developmental Disability, Pediatric Asthma and Obesity Services, Post-Prison Release/Community Re-entry Services for ex-offenders, Men's Health, W.Y.S.E. (Youth Development Program), HIV/AIDS, refugee health assessment, and domestic violence prevention and education.

Population(s) Served

Whittier Street Health Center's Boston Health Equity Program (BHEP), a population health management program, is an evidence-based model of care that combines primary, specialty and urgent care with social supports, care management, patient navigation, and wellness services. BHEP goals are based on CMS Triple Aims to: improve population health by coordinating and integrating health care and community-based services; improve care by increasing access to services; and reduce costs by avoiding unnecessary emergency room and hospital visits.

Population(s) Served

Where we work

Accreditations

Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Long Term Care Accreditation

American Diabetes Association - Accreditation

Awards

Patient centered medical home 2012

National Committee for Quality Assurance (NCQA)

LEED Silver 2012

US Green Building Council

Top 100 Women-Led Businesses in Massachusetts 2014

The Boston Globe Magazine

Top 100 Women-Led Businesses in Massachusetts 2015

The Boston Globe Magazine

Top 100 Women-Led Businesses in Massachusetts 2016

The Boston Globe Magazine

Top 100 Women-Led Businesses in Massachusetts 2017

The Boston Globe Magazine

Top 100 Women-Led Businesses in Massachusetts 2018

The Boston Globe Magazine

Top 100 Women-Led Businesses in Massachusetts 2019

The Boston Globe Magazine

#1 in America for community health centers 2018

The Cross Roads Group

Certificate of Recognition 2018

American Diabetes Association

Affiliations & memberships

NCQA Patient Centered Medical Home 2019

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Related Program

Primary Care for Boston Residents

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Context Notes

Whittier offers programs and services that are all centered on holistic, whole person care and the social determinants of health to approximately 30,000 people from more than 20 different countries.

Number of health outcomes improved

This metric is no longer tracked.
Totals By Year
Related Program

Boston Health Equity Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Context Notes

Our Boston Health Equity Program seeks to champion equitable access to high quality urban community based health care to improve key health indicators and eliminate health disparities.

Number of youth receiving services (e.g., groups, skills and job training, etc.) with youths living in their community

This metric is no longer tracked.
Totals By Year
Related Program

Primary Care for Boston Residents

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

To address disparities in the lives of our young people we must intervene through intentional programming designed to impact impulsive behaviors that lead to violence, as shown by reductions in crime,

Number of clients who self-report increased skills/knowledge after educational program/intervention

This metric is no longer tracked.
Totals By Year
Related Program

Primary Care for Boston Residents

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

To meet our goal of nurturing a truly healthy community, one where everyone has equitable access to the care and support that they need, we provide educational services in the community and the center

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Related Program

Primary Care for Boston Residents

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Removing the stigma related to mental health and substance abuse disorders, and providing access to high quality and culturally appropriate services

Number of individuals who are receiving timely health/dental exams

This metric is no longer tracked.
Totals By Year
Related Program

Primary Care for Boston Residents

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Providing reliable and accessible primary care and support services to diverse populations to address health disparities and social inequities.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goal is to provide high risk patients with comprehensive, integrated, cross-sectoral support that makes them – and by extension their entire communities – healthier. Broad adoption of this model has the potential to usher in a new era of public health where a fragmented, episodic, reactionary, unnecessarily expensive, and inequitable approach is replaced by one that is wellness-focused, makes optimal use of scarce resources, and allows everyone to be healthy.

The comprehensiveness of Whittier's services makes the center unique among the nation's network of health centers. Community-based and patient-directed organizations, health centers deliver culturally competent, high-quality health services. Many centers, including Whittier provide pharmacy, mental health, substance abuse, and oral health services. To further address the cultural, economic, and environmental barriers to wellness in Boston's urban core, we also offer a wide variety of social services. These programs promote food security, youth development, community safety, family stability, and reintegration of ex-offenders into the community.
We will fully develop and promote broader adoption of our evidence-based model of care which combines primary, specialty and urgent care with social supports, care management, patient navigation, and wellness services. We will improve population health in Roxbury and surrounding neighborhoods by coordinating and integrating health care and community-based services; improve care by increasing access to services; and reduce costs by avoiding unnecessary emergency room and hospital visits.
We stratify patients based on their risk for adverse outcomes due to advanced disease, complex conditions and difficult psycho-social challenges. Risk assessment takes into consideration barriers to a patient's wellness like lack of access to adequate housing and transportation, low levels of education and health literacy, food insecurity, neighborhood violence, and family instability. We use a three-tiered Risk Stratification pyramid adapted from one developed by the University of Massachusetts Medical School. Patients are assigned a multidisciplinary care team whose expertise matches the patient's calculated risk level and unique needs. Teams include physicians, dentists, nurses, nutritionists, case managers, patient navigators, and therapists.

Whittier Street Health Center is recognized by the National Committee for Quality Assurance (NCQA) as a Level 3 Patient-Centered Medical Home (PCMH). As a PCMH, Whittier delivers primary care that emphasizes care coordination and communication to enhance patients' experience with health care. Our delivery model is designed to lead to higher quality and lower costs by using physician-led multidisciplinary teams to address the whole health needs of the patient: medical, behavioral, dental, and social. Whittier also has a strong background in leading or participating in cross-sector collaborations to achieve health and wellness goals for the whole community. We work with public agencies and private companies to deliver a range of services to the residents of Boston's struggling neighborhoods. Through partnerships, we are able to reach vulnerable populations such as ex-offenders, new immigrants, refugees, chronically ill individuals, the elderly, students from low-income families, and others.

We continue to see positive, statistically significant trends in preventive care using our Health Equity Program dashboard. For screenings, we follow the recommendations of the US Preventive Services Task Force. As of November 2014, we have exceeded our goal for diabetic screening, with 72% of adult patients screened. We are also closer to our 59% goal of colon cancer screening with 51% of eligible patients screened. Clinical results include 64% of diabetic patients with controlled diabetes (goal: 80%), 61% of hypertensive patients with controlled hypertension (goal: 80%), and 70% of HIV-positive patients with CD4 > 200 (goal: 90%).

Financials

Whittier Street Health Center Committee, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Whittier Street Health Center Committee, Inc.

Board of directors
as of 11/01/2019
SOURCE: Self-reported by organization
Board co-chair

Pastor Gerald Bell

Department of Housing and Community Development

Term: 2017 -


Board co-chair

Ms. Eva Clark

Attorney

Term: 2017 -

Gerald Bell

Department of Housing and Community Development

Vianka Perez Belyea

Beth Israel Deaconess Medical Center

True See Allah

Suffolk County Sheriff's Department

Omolara Bankole

Retired

Cindy Walker

Community Volunteer

Donna Delotta

Year Up

Frederica Williams

Whittier Street Health Center

Alicia Wedderburn

Community Volunteer

Eva Clark

Attorney

Aurelia Williams

WSHC Patient

Monica Johnson

Attorney and Educator, Dearborn Stem Academy

Mash Abdirahman

Business Owner, Butterfly Cafe

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/1/2019

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data