The Mark Twain House & Museum
We are a writer’s home – and a home for writers.
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Mark Twain House Programs
Programs include: educational workshops for teachers; School Tour program, which has been designed to advance the curriculum standards of the State of Connecticut, and encompasses age-appropriate tours for students, as well as hands-on learning activities led by specially trained museum teachers; a free visit program that allows students from Hartford, and from other school districts that have been designated by the Connecticut Department of Education as priority districts due to the needs of their students, to participate in the School Tour Program at no cost; and other educational outreach initiatives. In addition to its programs for students and teachers, the museum offers the general public a full and diverse schedule of cultural and educational programs. These include: interpretive tours of Twain's restored Hartford home, conducted by professional interpreters; lectures and author readings (in-person and virtual); exhibitions; and family friendly performances and activities.
Where we work
Awards
America’s Best House Museum 2021
Forbes
Photos
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Mark Twain is an enduring symbol of America. He rose from poverty and suffered hardship and great loss, but he never lost his desire to understand and help his fellow human beings, call out wrongs, speak truth to power, give voice to those who had none, and present America to the rest of the world, warts and all.
• We preserve and present to visitors from around the world the house from which sprang most of Twain’s greatest works.
• We interpret the material legacy of Mark Twain and the Clemens family in exhibitions and through our curatorial collections.
• Through our public programs, we offer a forum for exploring and discussing issues related to politics and current events that constitute the contemporary mirror of Twain’s own passions.
• We use Twain’s philosophy, humor, and satire to engage our many audiences and to encourage critical thinking.
• We offer education programs for thousands of schoolchildren each year, furthering their knowledge of history and fostering a love of literature.
• We inspire other writers, hosting many authors each year for public programs. We are a writer’s home -- and a home for writers.
Mark Twain is a writer who forever deserves to be read and a person we should celebrate for as long as words matter.
Overarching Strategic Priority
To be a sustainable, disciplined organization that is relevant to our audiences and communities with a compelling unifying vision and a cultivation focus.
What are the organization's key strategies for making this happen?
1. Audience Priority (project our mission to engage diverse and committed audiences): Develop an institutional discipline that balances our mission and our margin to engage diverse audiences in meaningful and innovative ways, focusing on Twain’s relevance and the iconic historic house.
2. Operational Priority (develop our talent, technology, processes, facility, and collections): Be disciplined—with clear goals and accountability—in effectively developing and utilizing our talent, technology, facility, and collections—to enhance mission impact and support strategic priorities.
3. Competitive Positioning/Marketing Priority (amplify our profile, recognition, and reach): Unify our message by clarifying a cohesive vision, brand and value proposition, and position around key initiatives to expand audience/stakeholder recognition, participation, and support.
4. Sustainability Priority (build and strategically allocate our resources): Achieve a sustainable balanced budget supported by targeted fundraising goals, increased earned revenue; and focus staff/board resources on cultivating deep and sustaining relationships with key audiences and partners to strengthen our financial position with improved capacity and reserves
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
The Mark Twain House & Museum
Board of directorsas of 06/04/2024
Hans Miller
Strategic Advisor
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
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Sexual orientation
No data
Disability
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