PLATINUM2024

Pacific House, Inc.

Finding the Way Home

Stamford, CT   |  www.pacifichouse.org

Mission

The Pacific House mission is to prevent and end homelessness in lower Fairfield County, CT. We operate an emergency shelter for men and young adult males ages 18-24 which is open 24/7/365 and provides meals and a safe place to sleep. Our case managers and housing navigators assist clients with tailored plans to overcome homelessness by securing jobs and finding affordable housing. We also develop and operate deeply affordable supportive housing and have 13 properties in Stamford/Norwalk, CT where 130 formerly homeless men, women and families can all home.

Notes from the nonprofit

Thanks to our donors and grantors, clients at Pacific House have meals to eat and a safe place to stay, as well as medical care, job training, and drug and alcohol recovery services. When basic needs – food and shelter – are furnished, the men can focus their energies on finding employment, securing stable housing, and overcoming obstacles that led them to the shelter.

Ruling year info

1986

Interim President & CEO

Mr. Justin Maccarone

Main address

137 Henry Street Ste 205

Stamford, CT 06902 USA

Show more contact info

EIN

06-1144355

NTEE code info

Temporary Shelter For the Homeless (L41)

Employment Procurement Assistance and Job Training (J20)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Pacific House works to prevent and end homelessness for men and young adult males in lower Fairfield County, CT communities. In addition to our emergency homeless shelter in Stamford, CT, Pacific House develops and manages 13 deeply affordable housing properties which provide permanent supportive affordable housing for 144 men, women and families who were formerly homeless. Plans are in various stages of development for four additional properties with the goal of coming online by 2025.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Young Adult Program

This new program, launched in 2016 in response to an increase in the number of clients aged 18-24 years, aims to help young adults avoid any extended period of homelessness and the various forms of physical, psychological and emotional damage that all too often come with it. We hope to help homeless youth obtain housing stability as quickly as possible and reduce exposure to the risks of life on the street while connecting them to community services and resources that will build capacities to cope and develop as adults following periods of homelessness. We define success in terms of access to a safe and secure living environment without the potential risks for abuse and social stigma. Success may take the form of reuniting with family or extended family, placement in supported housing or in independent community housing. We also view success in terms of the continuation of age-appropriate activities that foster health and healthy development, i.e. school, employment, social networks, etc.

Population(s) Served
Men and boys
At-risk youth

Where we work

Awards

4-star rating 2017

Charity Navigator

4-star rating 2018

Charity Navigator

Videos

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Men and boys, Young adults, Homeless people

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Pacific House emergency shelter serves men and young adult males, and is open 24 hours per day / 7 days per week and 365 days each year. The goal is to place clients into housing as soon as possible.

Total number of clients experiencing homelessness

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Also served are 115 people via Outreach Services at local train station and parks.

Number of houses built

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Overall, Pacific House developed, and manages 14 permanent supportive affordable housing properties in Stamford and Norwalk, CT which provide homes to 144 formerly homeless men, women and families.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goal is to house individuals who experience homelessness. With an expanded mission to provide affordable housing in addition to temporary emergency shelter for homeless men and young adults, Pacific House provides services and programs that help clients overcome the obstacles that led them to homelessness. These include a Young Adult Program, onsite healthcare with visits from partner Optimus Healthcare, a meals program, and Case Managers and Housing Coaches who work with clients to establish goals to help them secure housing.

The Pacific House mission is to prevent and end homelessness in lower Fairfield County, CT. Our strategies to meet our mission include comprehensive case management services with tailored plans and goals set for each client and a commitment to help clients secure employment and locate housing. We are a regional leader in the development and operation of deeply affordable supportive housing in Stamford and Norwalk, CT. There are currently 140 formerly homeless men, women and families who have a home in one of our 13 properties. Our future plans are to add four more properties in the next five years to double the number of formerly homeless individuals living in our affordable properties.

Pacific House has operated for almost 40 years and regularly re-evaluates our programs to ensure they meet our clients' needs. We strive to provide solutions, such as affordable housing, and other programs that meet client needs. As noted above, our capabilities in providing affordable housing date to 1990 with our first property. Since then, we have averaged a newly constructed property almost every other year for a total of 13 affordable housing properties for formerly homeless men, women and families located in Stamford and Norwalk, CT. Home types include single room occupancy, apartments, and housing with common living and kitchen areas and private bedrooms with bathroom. All residences are near public transportation, parks, and health care facilities.

Pacific House responded to an increase in the number of young adults ages 18 - 24 who were homeless due to aging out of foster care or other circumstances that led to being homeless by launching the Young Adult Program in 2016. The agency also continues to develop and manage properties that offer deeply affordable housing in our community.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from the people we serve

Financials

Pacific House, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Pacific House, Inc.

Board of directors
as of 04/16/2024
SOURCE: Self-reported by organization
Board co-chair

Bill Montana


Board co-chair

Justin Maccarone

Justin Maccarone

Mark Lingle

Bill Montana

Cecelia DaRosa

Rev. Robert Jackson, Jr.

Robert Long

Colin Ng

Chris Riendeau

Monique Thompson

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/18/2024
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 08/03/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.