Veterans Place of Washington Boulevard

Helping Veterans Help Themselves

aka 251787030   |   Pittsburgh, PA   |  www.veteransplaceusa.org

Mission

Veterans Place of Washington Boulevard (""Veterans Place""), was created to establish a rehabilitative, residential complex for the growing population of homeless United States military veterans in the Western Pennsylvania/Tri-state area. The goal of Veterans Place, working in partnership with the Pittsburgh Veterans Administration Health System and other organizations, is to facilitate the return of formerly homeless veterans to society as viable, valuable citizens who can contribute to the economy and well being of their community.

Ruling year info

1996

Principal Officer

Robert Hamilton

Main address

945 Washington Boulevard

Pittsburgh, PA 15206 USA

Show more contact info

Formerly known as

East Boros JWV Homeless Veterans Corporation

EIN

25-1787030

NTEE code info

Low-Cost Temporary Housing (includes Youth Hostels) (L40)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

As part of the 2019 Strategic Action Plan (SAP), Cohort IV Veterans Place underwent a thorough assessment through the Impact Capacity Assessment Tool (iCAT) provided by PACE. In the assessment, Veterans Place was evaluated and placed into an organizational stage of development. Through the act assessment, Veterans Place evaluated the feedback and has incorporated it into the Strategic Planning process. To properly align with the needs of the veterans served, Veterans Place plans to address the following: > Effectively serving veterans needs > Increased programming for clients > Increase visibility in the community > Succession Planning > Further Outreach > Increase Board participation and development > Increase internal Development > Address current infrastructure needs > Address adjacent properties

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Transitional Housing for Homeless Veterans

The Transitional Housing Program at Veterans Place provides a supportive and sober living environment for up to 48 Veterans at our campus on Washington Boulevard near Pittsburgh's Highland Park. With 13 townhouses arranged with 48 single-room-occupancy (SRO) units, residents at Veterans Place enjoy the camaraderie and sense of community that comes from living among fellow Veterans. Veterans in the program receive recovery support, case management, clothing, access to an on-site food pantry, financial management, and employment and educational assistance designed to build their self-sufficiency and independent living skills, with the central goal of achieving permanent housing. Veterans who come to Veterans Place receive case management and an Individualized Service Plan (ISP).
Allegheny County and the City of Pittsburgh have defunded all transitional housing programs, leaving Veterans Place as the largest TH program available in the region. Without this critical TH option, there would be a devastating gap in addressing Veterans’ homelessness in the Continuum of Care (CoC) and the region. Veterans Place is committed, not only to answer the call to veteran homelessness but to remaining at the forefront of these efforts. Through this effort, the Traditional Grant Per Diem program module (VA Funded Grant) that VP has operated for the last 15 years has changed and Veterans Place is redistributing its current 48 beds to include: 38 beds for the SITH program; 5 beds for Bridge Housing; and 5 beds for Low Demand Housing. Veterans Place is applying for GPD support for these three program modules.

The Multiple Transitional Housing Programs can accommodate 48 homeless veterans for up to a 24-month stay in one of the 13 townhouses on Washington Boulevard. Veterans in the program receive recovery support, case management, clothing, access to an on-site food pantry, financial management, and employment and educational assistance designed to build their self-sufficiency and independent living skills, with the central goal of achieving permanent housing. The current TH program maintains over a 94% fill rate on average. Veterans Place is the only local Veteran TH program that serves women and as such, the number of beds available for female veterans are fluid based on demand. Over 78% of the Veterans in the Veterans Place SITH graduated successfully in 2019, meaning they are employed and in permanent housing. Of those graduates, 75% have gained stable competitive employment or received permanent pension/disability payment. Both success rates are significantly higher than the national average among similar programs, which is 65% in permanent housing and 50% employed.

Population(s) Served

One of fifteen VA funded resource centers nationwide, veterans are transported from shelters across the Pittsburgh region to the Veterans Place facility on Washington Boulevard. Here they are provided meals, clothing, case management, health-related referrals, employment assistance, and other services designed to address the root issues that cause homelessness, including chemical dependency and mental illness. By leveraging in-house services with a variety of community partners, the Resource Center operates as the front line for homeless vets and a gateway to other programs and services in the region. Since 2006, Veterans Place has operated the only drop-in day program Service Center for homeless vets in the region and serves an average of 16 veterans a day.
Veterans who receive services at Veterans Place are provided an individualized service plan with wrap-around services by initially taking a needs assessment. The focus of the assessment is to determine the root causes of their homelessness, including possible chemical dependency and mental illness. An individual case management program is developed to address these root causes and may include referral to the Allegheny County and Pittsburgh Rapid Rehousing program; participation in drug/alcohol rehabilitation programs; connection to mental health providers; and help in addressing medical needs.
Veterans Place Resource Center vets can participate in a variety of informational classes on topics such as financial literacy, opening a bank account, nutrition, and health, and preparing for education/employment. Sessions in resume writing, job interviewing, and computer literacy are presented. Veterans Resource Center provides these services, in addition to a free shower and laundry facilities, breakfast and hot lunch, free on-site food pantry, and warm clothing, tents, and blankets.

Population(s) Served
Veterans
Extremely poor people
Homeless people
Low-income people
Military personnel

Veterans Place provides free employment services for unemployed and underemployed veterans, to
aid and assist the veteran in finding long term sustainable work. Workforce Development is available
to Transitional Housing, who live on-site, as well as Veterans Resource Center veterans who utilize the
services as they stop in.
Veterans enrolled in the program receieve:
• Assistance writing Resumes
• Competitive wages
• Assistance with training and certifications
• Providing job materials, tools, and uniforms
• Transportation, such as bus tickets, to and
from the job site
• Job Club
• Mock Interviews
• Building confidence and reliability in
workplace skills
• One on one Employment Case Management

In Spring 2017, and again in 2020, Veterans Place received the three-year Homeless Veterans Reintegration Program (HVRP) grant from the Department of Labor specifically designed to add evidence-based employment tactics to assist homeless and unemployed veterans in our programs to obtain self-sustaining jobs. In the 2019 program year, VP enrolled 115 veterans from throughout our SDA into this program: place over 96% into unsubsidized jobs at an average starting salary of $13.60 per hour. Veterans Place has also committed to targeting chronically homeless veterans for services. Last year, Veterans Place HVRP program helped over 122 veterans with employment placement while maintaining a $14.80 hourly rate average per placement and accomplishing a 96% overall placement rate.

Population(s) Served
Economically disadvantaged people
Military personnel
Veterans
Unemployed people

Veterans Place of Washington Boulevard holds a VA Grant and Per Diem Case Management Grant, which provides funding for follow-up case management once veterans move into permanent housing. Veterans receiving services are offered the following:

The Case Management services will include an initial assessment of participating veterans; formal acceptance into the program; development of smart goals and an individualized plan; and counseling on tenant rights and responsibilities, rental/lease agreements, and budgeting. The case manager will also connect veterans to the Veterans Place Service Center for the following:
• Computer access to conduct education and job searches;
• Employment referrals through the Veterans Place employment coordinator;
• Transportation services via the Service Center van or bus tickets to medical and social services appointments;
• Food pantry and laundry facilities;
• Access to financial workshops and pro bono legal counseling; and
• Referrals for mental health and drug/alcohol programs.
• Access to Department of Veteran Affairs referrals.

Population(s) Served

Funded by the Pennsylvania Department of Military Veterans, Veterans Place operates an Opioid Response Program, through the Veterans Resource Center to assist veterans struggling with substance use disorder. Veterans Place staff receive evidence‐based Harm Reduction training and utilize the learned techniques
to meet each Veteran “where they are,” regardless of mental health or SUD challenges. Veterans enrolled in the Opioid Response Program provides veterans with financial assistance, transportation assistance, linkage to services, such as rehabilitation centers, and therapeutic services, and one on one case management. To provide veterans with an individualized plan, staff are training in various techniques to engage veterans to become proactive in gaining their lives back from substance use. The harm reduction interventions are aimed at reducing the negative health, social and economic consequences of
risky behavior and developing practical strategies to reduce these negative consequences. In addition to
our primary partnership with the VA Pittsburgh Healthcare System, some of our other partners for
mental health and Drug/Alcohol services include: Forbes Regional Healthcare; UPMC Mercy Behavioral
Health; Enroll America; Pyramid Health Care and White Deer Run.

Population(s) Served

The Low-Income Veterans and Families Program assists low-income veterans who are not homeless, but are in danger of becoming homeless and are in need of critical assistance (emergency monetary assistance, transportation assistance, food bank, etc.). This program ensures utilities stay on when a veteran's family is struggling and assures they have the essentials that they need to survive.

Population(s) Served

Veterans Place launched a dedicated Female Veterans Program in 2019 to provide services to the underserved population of female veterans. Veterans Place conducts female-focused outreach, both on the streets and at regional shelters. To assure all needs are met for veterans served, we have formed a reciprocal connection with our partner agencies, including Bethlehem Haven, Center for Victims, the Women’s Center and Shelter, and the Pittsburgh VA Healthcare System so that they can refer female Veterans to us and we can also refer female veterans to them for specific services. Veterans Place staff are able to directly connect our female veterans to these programs when they come for assistance in the Veterans Resource Center. We also have contacts with programs such as the American Legion who are consistently working to connect our female veterans with military sexual trauma (MST) services that they might need. Veterans Place recently hosted an MST community discussion session for partnering agencies and service providers. The Female Veteran Program also provides female veteran support groupss, facilitated by female veteran staff, to get them connected to one another and to gain knowledge about the resources available to them. Whether or not they participate in the support group, any female veterans enrolled in any of our programs, including THP and HVRP, are contacted by the Female Veterans Program staff and introduced to the program and the additional resources available to them. Each Veteran that comes into the VRC is assessed through an intake process for their needs relative to the housing, income, mental health, substance use, domestic violence, family reunification services, legal services, employment, etc. We make it our main priority to individualize each veteran’s intake and case management process so that we can connect them to services and programs that will meet their needs.

Population(s) Served
Veterans
Extremely poor people
Homeless people
Low-income people
Working poor
Veterans
Extremely poor people
Homeless people
Low-income people
Working poor
Veterans
Extremely poor people
Homeless people
Low-income people
Working poor
Veterans
Extremely poor people
Homeless people
Low-income people
Working poor
Veterans
Extremely poor people
Homeless people
Low-income people
Working poor

Where we work

Awards

Jefferson Award for Public Service presented to Veterans Place founder Sidney W. Singer 2007

Jefferson Awards

Jared W. Souder, Veterans Place Executive Director, recognized by Pittsburgh Magazine and Pittsburgh Urban Magnet Project for outstanding service and leadership in the Pittsburgh region. 2011

40 Under 40

Affiliations & memberships

National Coalition of Homeless Veterans 2012

Greater Pittsburgh Non-profit Partnership 2013

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, Seniors, Young adults, Multiracial people, Economically disadvantaged people

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Veterans served through 3 key programs, Transitional Housing, Veterans Resource Center, and Homeless Veteran Reintergration Program

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status, Work status and occupations

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Total dollars received in contributions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Work status and occupations

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Includes contributions and grants

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Below is a summary of the main goals of the strategic plan and how each correlates with referenced findings from the assessment and solicited feedback from community partners.

1. Serving Veterans
a. Goal: Fully meet the needs of a changing population of veterans
2. Financial Stability
a. Goal: Achieve financial stability for Veterans Place in tumultuous times
3. Fund Development
a. Goal: To maintain excellence in core programs and explore new possibilities
4. Governance
a. Goal: To build a board worthy of the people it serves
5. Infrastructure
a. Goal: To secure all necessary infrastructure to assure a vibrant future for VP
6. Human Capital
a. Goal: To create a positive culture that will strengthen our service delivery to veterans that we serve

Goal: Fully meet the needs of a changing population of veterans
• Explore how better to address the needs of women veterans.
• Determine necessary changes to meet the needs of an aging population of veterans.
• Deepen efforts in case management as "no wrong door" approach is maintained.
• Continue to support veterans with mental health issues, chronic substance abuse, and the needs of underemployed veterans.
• Continue to convert the needs of veterans through the Covid-19 and future crisis.

Goal: Achieve financial stability for Veterans Place in tumultuous times
• Retain previously secured funding for Micro Homes by re-purposing to the renovation of the current facility, value engineer the Micro Homes project to speed its execution.
• Raise necessary funds to operate with confidence. Maintain and grow core government funding.
• Exploring new sources of revenue for operations – explore alternative funding opportunities; explore Donor Advised Funds as a new opportunity for individual giving.
• Raise operating funds from COVID 19 emergency sources and others and build recession-proof reserves.

Goal: To maintain excellence in core programs and explore new possibilities
• Examine comprehensive capital needs, develop cases for support and raise sufficient funds.
• Develop opportunities for increased partnership with the VA.
• Secure CARF accreditation to position VP as a stronger partner across the system.
• Develop annual funding campaign to address the unmet funding needs
• Increased support for development and marketing with increased professional development opportunities for all staff.
• Support Executive Director who engages with a broad spectrum of the donor community needed to support all programs.

Goal: To build a board worthy of the people it serves
• Establish rules of engagement between the Board and Executive Staff. Maintain clarity of role in all cases.
• Regularize recruitment, orientation, and retention procedures.
• Seek to engage full Board in all decisions of significance through effective use of committees.
• Hold Board members accountable to expectations. Remove those who don't measure up at the annual review.

Goal: To secure all necessary infrastructure to assure a vibrant future for VP
• Increase investment in internal infrastructure

Goal: To create a positive culture that will strengthen our service delivery to veterans that we serve
• Develop high functioning staff with good morale

Veterans Place Board and staff are actively working on the goals and objectives of the Long-Range Strategic Plan and providing weekly updates. Objectives are therefore assigned to the best person or team to accomplish said goal in a timely and effective manner. The Board Chair, Dr. Goldfarb, and Executive Director, Rob Hamilton, delegate goals to the appropriate person or committee. Board member, Hank Beukema, currently oversees the Long-Range Strategic Plan to assure continuity and completion. The document acts as a living document and changes based on the needs of the veterans and the organization. Veterans Place also has several Community Partners that have assisted in accomplishing the veteran-related goals to provide the best possible services.

Veterans Place has successfully completed the following goals, pertaining to the Long-Range Strategic Plan:
> Continue to raise operating funds from COVID 19 emergency sources and others and build recession-proof reserves.
> Seek to engage the full board in all decisions of significance through effective use of committees.
> Develop high functioning staff with good morale
> Raising necessary funds to operate with confidence…maintain and grow core government funding.
> Continue to convert the needs of veterans through the Covid-19 and future crisis.
> Explore how better to address the needs of women veterans.

Veterans Place is currently in the process of completing or starting the following goals, pertaining to the Long-Range Strategic Plan:
> Determine necessary changes to meet the needs of an aging population of veterans.
> Deepen efforts in case management as "no wrong door" approach is maintained.
> Continue to support veterans with mental health issues, chronic substance abuse, and the needs of underemployed veterans.
> Exploring new sources of revenue for operations – explore alternative funding opportunities; explore Donor Advised Funds as new opportunities for individual giving.
> Develop opportunities for increased partnership with the VA
> Secure CARF accreditation to position VP as a stronger partner across the system
> Develop an annual funding campaign to address the unmet funding needs
> Increased support for development and marketing
> Support Executive Director who engages with a broad spectrum of the donor community needed to support all programs.
Regularize recruitment, orientation, and retention procedures.
Increase investment in internal infrastructure

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Case management notes, Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    As a result of the recent veteran surveys, Veterans Place has enhanced and expanded the "Low Demand" Program which, engages veterans and staff in Harm reduction training and techniques. Veterans Place has also expanded outreach and program offerings to better serve the homeless veteran population.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Veterans Place of Washington Boulevard
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Veterans Place of Washington Boulevard

Board of directors
as of 2/8/2021
SOURCE: Self-reported by organization
Board chair

Dr Bill Goldfarb

Allegheny Health Network-Retired

Term: 2019 -

John Evans

University of Pittsburgh Katz Graduate School of Business

William Aronson

Adecco Company-Retired

Abraham Moyer

Allegheny Health Network

Dr. Abraham Kabazie

McCune Foundation-Retired

Drew Keys

ConVerge One

Stephen Crary

Highmark Health Netword

Michael Eannarino

Housing Authority of Pittsburgh-Retired

Christopher Jordheim

Stratos Wealth Partners

J.B. Wilcox

Breakthrough Performance Group

Marva Brown

PNC Bank

Kevin Jenkins

Manchester Bidwell Corporation

Augustine Faucher

PNC Bank

Mary Jackson

KDKA-Retired

Brian Leshko

HDR

Bradley Harrison

Creekside Capital

Hank Beukema

McCune Foundation

Mark Wechsler

ConVerge One

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 02/08/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 02/08/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.