PLATINUM2023

The Haven of Transylvania County

Brevard, NC   |  havenoftc.org

Mission

The mission of The Haven of Transylvania County is to provide shelter for homeless families and individuals, to provide counseling and support, and to work with all available resources to assist residents on the road to independence.

Ruling year info

2009

Principal Officer

Mrs. Emily Lowery

Main address

PO Box 25

Brevard, NC 28712 USA

Show more contact info

EIN

27-1124164

NTEE code info

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Rural homelessness is way different than urban. The people in our community that are experiencing homelessness are deep in the forests that surround us. It is difficult to find them to offer resources and count them in the annual Point in Time count. In our community, it is primarily a retirement and tourist destination. The costs of living are expensive here and not affordable to persons that are working on a minimum wage. The challenge is to assist them to find housing that they can sustain themselves in moving forward. We believe housing is healthcare.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency shelter, counseling and referral for the homeless

Provide emergency shelter for homeless families and individuals in Transylvania County, NC.  Provide counseling and referral to ensure that residents can access needed services, with an emphasis on placement in permanent or safe transitional housing.

Population(s) Served
Homeless people

Where we work

Affiliations & memberships

Trauma Resiliency Community Training 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of savings accounts used by clients

This metric is no longer tracked.
Totals By Year
Related Program

Emergency shelter, counseling and referral for the homeless

Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Context Notes

We started in 2020 working with clients to start a savings plan and budgeting their money. By 2021, all of our clients are on a budget and savings plan.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goal is to make homelessness a rare, brief, and one-time occurrence.

House people as quickly as possible. Provide case management to keep people housed.

A case manager seeks rentals, and mental health counseling provides stability to our clients after removing the crises associated shelter, food, and location. The case manager develops a case plan with the client while the mental health counselor addresses what may have brought someone to shelter in the first place.

Providing a designated case manager and mental health counselor on-site.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to get honest feedback from the people we serve

Financials

The Haven of Transylvania County
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

The Haven of Transylvania County

Board of directors
as of 02/15/2023
SOURCE: Self-reported by organization
Board co-chair

Jay Farrell


Board co-chair

Dick Benson

LaDawn Jones

Stakeholder

Stephanie Hall

Ruth Falck

Nancy Watts

Elly Leidner

Brevard Music Center

Craig Zimmring

Richard Zollinger

Tyree Griffin

Mary Jenkins Center

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/15/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 02/15/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.