PLATINUM2024

NEIGHBORHOOD SERVICES INC

Helping our Neighbors

aka NSI Food Pantry   |   Columbus, OH   |  www.nsifoodpantry.org

Mission

Neighborhood Services, Inc Food Pantry responds to the ill effects of poverty in Central Ohio by providing food and material assistance to persons in need. NSI strives to improve the quality of life in our community by compassionately and respectfully serving our neighbors.

Ruling year info

1974

Executive Director

Martin Butler

Main address

1950 N 4th St, Ste. J

Columbus, OH 43201 USA

Show more contact info

EIN

31-0842947

NTEE code info

Food Banks, Food Pantries (K31)

Emergency Assistance (Food, Clothing, Cash) (P60)

Food Service, Free Food Distribution Programs (K30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Neighborhood Services, Inc (NSI) is located in a food desert – an area where there is little access to affordable and high-quality food. NSI endeavors to fill this void in the community by offering free, easily accessible healthy food to the community. With an empty stomach, everything is more difficult. Students do not learn as well, work performance suffers. NSI hopes to build a stronger community in Franklin County by offering food and other social services to those in need.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Food Pantry

Due to COVID-19, NSI has switched from a consumer choice food pantry to a curbside pick-up operation. Visitors now receive prepackaged food boxes containing dairy, dry goods, meat, and fresh produce. We also accommodate for dietary restrictions where possible

Population(s) Served
Economically disadvantaged people
Families
Seniors
Immigrants and migrants

We provide K-12 local students new backpacks and school supplies to increase their motivation, self-esteem, and pride as they begin each school year.

Population(s) Served
Children and youth

We provide families with food baskets to prepare traditional homemade meals for Easter and Thanksgiving.

Population(s) Served
Adults
Families

We are a tax preparation site through AARP Tax-Aide. More than 170 neighbors are served annually, providing free tax assistance and preparation for taxpayers with low and middle incomes with special attention given to those ages 60 and older. AARP Tax-Aide is a program of the AARP Foundation offered in partnership with the Internal Revenue Service.

Population(s) Served
Adults

We provide a holiday gift adoption program, matching up local low-income children with donors who purchase Christmas toys and gifts.

Population(s) Served
Children
Infants and toddlers
Preteens

We provide renters in Franklin county with rent and utility assistance through ERA funding from the City of Columbus.

Population(s) Served
Families
Families
Economically disadvantaged people
Parents
Adults

Where we work

Accreditations


Since 2009

ServSafe Certified 2017

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status, Health, Ethnic and racial groups, Family relationships, Work status and occupations

Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Through increased awareness of our programs within the community, and growing community support, NSI has seen an increase in visitors to the pantry.

Number of families served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Adults, Children and youth, Parents, Widows and widowers

Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of backpacks filled with school supplies distributed

This metric is no longer tracked.
Totals By Year
Related Program

Back to School Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This metric represents the number of students NSI assisted with backpacks and school supplies.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Neighborhood Services, Inc. (NSI) firstly aims to alleviate hunger and provide comfort to families in poverty by providing nutritious food, and assistance programs at back to school and holiday times. Additionally, NSI aims to be unique in our service by being consistently compassionate and respectful of clients who visit us while at heightened levels of vulnerability.

Neighborhood Services, Inc. partners strategically with Mid-Ohio Foodbank who have connected us with highly discounted nutritious foods and produce. We have additionally cultivated relationships with other local businesses who can offer donations and their excess product to our pantry. We have also been successful in creating stronger partnerships with other local food pantries with whom we can share resources, such as large donations. These partnerships have allowed us to continue to serve all neighbors who visit a full seven-day supply of food despite our increased volume.

Our strong volunteer base has also been crucial to making efficient use of our funds while serving our community. Many of our most loyal volunteers are retired individuals from our local community who help weekly to stock our pantry and assist our neighbors as they shop. We additionally have the generous support of service learning classes at the Ohio State University, who offer student volunteers to staff our pantry each semester.

Neighborhood Services, Inc. defines success simply; when we open our doors day after day and serve the community by distributing food, we succeed. Since our beginning in 1965 there have been many ways in which we have improved our efficiency in doing this. An electronic database developed by The Mid-Ohio Food Collective allows us to track all visits and validate address information, and also greatly expedites the check-in process upon arrival. Secondly we have worked to build partnerships with local grocers and The Mid-Ohio Food Collective in order to consistently acquire food for the pantry. In 2022, NSI experienced a total of 24,995 family visits to the pantry and distributed 1,696,035 meals. We rely on supporters, grants, and volunteers to function. As the demand for our services surges, we continually seek out local business and individuals who are equally passionate about fighting hunger in our community in order to keep up with increased financial needs.

Within the past five years, NSI has experienced tremendous growth. We have expanded into the adjoining suite, creating much more storage space for food. This allows NSI to take advantage of bulk rates and other food discounts. Every year, we have seen an increase in our service numbers. In 2018, NSI served 10,811 families, totaling 612,776 meals. In 2022, NSI experienced a total of 24,995 family visits to the pantry and distributed 1,696,035 meals. This growth is the result of increased need for our services as well as increased awareness of our services in the community. Through generous community contributions and the efforts of many volunteers, NSI has been able to expand it’s services. We are proud to have offered rent payment assistance through The Emergency Food and Shelter Program, for the first time, in 2020. We continuously seek to foster relationships with community businesses and individuals to meet increased need, and play our part in fighting the effects of poverty on vulnerable populations in Columbus, Ohio.

Next, NSI hopes to expand our physical space even further in the plaza, opening up a new office space for one-on-one consultation with neighbors. Through our experience offering rent assistance, we learned that food is not enough – NSI must aim to offer more wrap around services to neighbors. We are hoping to eventually hire an on site social worker.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve

Financials

NEIGHBORHOOD SERVICES INC
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

NEIGHBORHOOD SERVICES INC

Board of directors
as of 01/29/2024
SOURCE: Self-reported by organization
Board chair

Dominique Rosemond

Cardinal Health

Term: 2022 - 2025

Philip Jiao

Perez & Morris, LLC

Jalisa Dawkins

City of Columbus - Columbus Public Health

Michael John Schmidt

Schmidt and Associates

Samantha Shivener

Jacob's Porch Campus Ministry

Perdita Hughes

Retired

Ivy Lin

Clark Schaefer Hackett

Deborah Long

Clark Schaefer Hackett

Marlon Hayles

Ena's Caribbean Kitchen

Olivia Nathan

PrimaryOne Health

Dominique Rosemond

Cardinal Health

Miguel Tucker

Remember Us Urban Legends

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/6/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 04/10/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.