PLATINUM2024

Senior Care Volunteer Network

Empowering Seniors, Enriching LIves

aka SCVN   |   Crystal Lake, IL   |  scvnmchenrycounty.org

Mission

The overall mission of Senior Care Volunteer Network is to support our senior neighbors who live independently. We connect community volunteers with seniors who require assistance to maintain their dignity and quality of life. Our goal is to provide our services at no-cost to the seniors.

Ruling year info

2000

Executive Director

Mrs. Sarah L. Schrempf

Main address

42 East Street Ste C

Crystal Lake, IL 60014 USA

Show more contact info

Formerly known as

Faith in Action

EIN

31-1712933

NTEE code info

Human Service Organizations (P20)

Senior Centers/Services (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

SCVN continues to seek funds to diversify the overall budget goals. We are currently receiving a majority of funding through county grants that are not considered a sustainable resource. SCVN will be looking to increase fundraising efforts and seek new grants that are not considered public funding, but investigate more private foundation opportunities. SCVN also looks to increasing individual donation and corporate program support.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Volunteer Services for Seniors

SCVN exists to address the challenges faced by our county's seniors 60 years and older. SCVN provides several valuable services to help seniors maintain their independence, dignity, and quality of life. We are the only no-cost service in the county of this kind that can be provided on a regular basis. We provide programs designed to help individuals remain living independently in their own homes.
Services are 100% provided by volunteers are:
Senior Transportation Services
Friendly Visits and Phone Calls
Fall/Spring Yard Clean-Up
Minor Home Repairs
Shopping/Errands
Durable Medical Equipment (DME) Loan Closets
Adult Incontinence Product Delivery Flower Power/Party Packs
All services are available at no cost to the seniors or their families.

Population(s) Served

No-cost transportation is provided to life-sustaining as well as life-enriching destinations. SCVN volunteer drivers can provide additional assistance (to-the-door, through-the-door, and stay-at-the destination) that is needed by older adults.

Population(s) Served
Seniors

We are the largest Loan closet serving anyone in the McHenry County area needing durable medical equipment loans such as; wheelchairs, walkers, canes, crutches, knee walkers, shower benches, shower chairs, high-rise toilet seats, quad canes, transport chairs, and beside commodes

Population(s) Served
Adults
People with physical disabilities

Where we work

Awards

Diamond in the Rough Award 2020

Downtown Crystal Lake Association

Partner of the Year 2024

McHenry County Community Planning and Development

Videos

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients who report adequate access to services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, People with disabilities

Related Program

Volunteer Services for Seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Currently serving the senior population throughout McHenry County utilizing over 200 volunteers providing direct services. These metrics reflect unique clients who receive multiple services per year.

Number of clients living independently

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, People with disabilities

Related Program

Durable Medical Equipment Loans

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

90% of the population we serve encounter challenges with mobility, hearing, and or vision. These physical disabilities impair their activities of daily living needing equipment or assist to stay home.

Number of new clients within the past 12 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Economically disadvantaged people

Related Program

Volunteer Services for Seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Approximately 50% of the clients served in 2023 were new to our services or programs. Many clients carry over year to year because in-part to the services helping to maintain their independence.

Number of clients who report feeling less isolated

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Older adults, Economically disadvantaged people

Related Program

Volunteer Services for Seniors

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

79% of our volunteer friendly visits and phone calls provide critical "touches" reducing feelings of isolation or depression among our clients.

Hours of no-cost treatment provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, People with hearing impairments, People with physical disabilities

Related Program

Volunteer Services for Seniors

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Hours of volunteer service. Volunteer hours of services hit a high pre-COVID and have since been rising again as more volunteers are becoming more comfortable with serving seniors in smaller spaces.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Senior Care Volunteer Network (“SCVN") exists to address the challenges faced by our county seniors. Our goal is to assist seniors, 60 years of age and older, to remain independent in their homes for as long and as safely as possible. We would like to continue to provide services at no cost to the senior, without implementation of a wait list.

SCVN volunteer drivers can provide additional assistance (to-the-door, through-the-door, and stay-at-the-destination) that is needed by older adults. Moreover, utilizing volunteer drivers greatly reduces the cost of transportation services. We are the only no-cost service organization in the entire county that provides transportation to both life-essential and life-enriching locations. SCVN fills the gap for those who need to cross township boundaries, those who need extra assistance and door-to-door service, those who find it difficult to endure long waiting periods for a bus, those who live in the outlying areas of the county and those who cannot afford taxi/limousine services. These services help close the mobility gap and decrease isolation and depression in seniors. We have been able to accomplish this without a wait list.

Our last fiscal year, SCVN volunteers drove more than 152,340 miles and provided 19,982 hours of services to help 1541 local seniors remain in their own homes. $0.89 of every dollar we receive is used for direct program services.

We continue to be proactive in implementing new resources available to us and increase efficiency with new tech grants and software updates. We recently moved our location and decreased our occupancy expenses by nearly 50% allowing us to bring on more support staff to meet the demands of the growing senior population.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, Track improvements as a result of services received

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Senior Care Volunteer Network
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Senior Care Volunteer Network

Board of directors
as of 08/08/2024
SOURCE: Self-reported by organization
Board co-chair

Mr. Robert Grahamn

Pilot, Retired

Term: 2020 - 2026


Board co-chair

Mary Eisenmenger

Humana

Term: 2021 - 2027

David Ward

Crystal Lake Bank & Trust

Jennifer Johnson

Zanck & Coen Attorney

Ken Nicholsen

3 Step Internet

Lindsay Halik

Senator Aide

Betsy Malpica

Abbott

Joan Van Allen

Liberty Mutual

Gina O'Connor

Retired Home Health Professional

Bob Graham

Retired Airline Pilot

Lauren Schmakel

Care.com

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/19/2024
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/19/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.