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Williamsburg Area Faith in Action, Inc.

aka WFIA   |   Williamsburg, VA   |  www.wfia.org

Mission

Faith In Action’s mission is to help senior adults age safely in their homes by providing transportation and other volunteer support services. We do this in Williamsburg, James City County and the Bruton District of York County. WFIA assists by providing transportation, shopping, caregiver support, assistance with household chores, one-on-one visits, daily well-check calls, friendly phone visits, and light yard work.

Ruling year info

2001

Executive Director

Ms. Wendy Satchell

Main address

354 McLaws Cir Ste 1

Williamsburg, VA 23185 USA

Show more contact info

EIN

31-1812124

NTEE code info

Senior Centers/Services (P81)

Transportation (Free or Subsidized) (P52)

Services to Promote the Independence of Specific Populations (P80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Williamsburg Faith In Action

WFIA provides support to individuals who are striving to maintain their independence in their homes. Services provided include, but are not limited to transportation, grocery shopping, reassurance calls, light housekeeping, yard work, friendly visits and respite care.

Population(s) Served
Seniors

Where we work

Awards

The 2008 Best Practices Award In the Seniors as Volunteers Category 2008

The Commonwealth Council on Aging

Cruikshank Award 2007

United Way of Greater Williamsburg

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of phone calls/inquiries

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Williamsburg Faith In Action

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Volunteers call care receivers to provide socialization to combat isolation. Staff members provide well-check calls to care receivers.

Number of food pantry deliveries provided.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Williamsburg Faith In Action

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Each week volunteers pick up meals from local food pantries and deliver to clients. We experienced a large increase in 2021 due to the COVID-19 pandemic.

Number of medical transportation trips provided to care receivers.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Williamsburg Faith In Action

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Volunteers provide medical transportation to care receivers (senior adults) who are unable to otherwise make their scheduled appointments.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, Strengthen relationships with families of clients served

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is not that we don't have the right technology, but our clients don't have the technology.

Financials

Williamsburg Area Faith in Action, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Williamsburg Area Faith in Action, Inc.

Board of directors
as of 01/18/2024
SOURCE: Self-reported by organization
Board chair

Rick Jackson

Director, Riverside Center for Excellence in Aging and Lifelong Health (Retired)

Term: 2022 - 2024

Susan Carron

Registered Nurse (Retired)

Denise Peterson

Auditor, Virginia Department of Transportation

Louise Cole

Retired Business Owner

Ted Maslin

Project Manager, Construction Management, Riverside Health System

Donna Wilson

Attorney, Wilson Law PLC

Alethea Dillow

Commonwealth Senior Living

Krista Gillespie

Williamsburg Landing

David Dafashy

William & Mary College

Diane Hartley

Vice President of Care Coordination, Peninsula Agency on Aging

Hunter Old

Attorney, Heath Overbey, Verser & Old, PLC

Bob Byrne

Clinical Psychologist (Retired)

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 9/18/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 03/09/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.