Mercy House Living Centers

We help people find their way back home.

aka Mercy House   |   Santa Ana, CA   |  www.mercyhouse.net

Mission

Mercy House exists to be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services. The goal of every one of our programs is simple: to end the homelessness of every person who enters our system of care.

Notes from the nonprofit

Equipped with high intellectual capacity, innovative leadership, and deep conviction, Mercy House acts effectively to fulfill its vision of leadership in homeless services. City governments and other agencies are watching Mercy House operations with the hope that our success will lead to replication within their own communities. Building intrinsic motivation within communities and municipalities for advocacy of homeless needs and services, Mercy House programs meet our higher standard of efficiency and success by addressing both the physical needs and the intangible emotional needs of our clients within a sustainable and replicable framework. Mercy House stands on the cusp of major expansion and replication -- In the words of Executive Director, Larry Haynes “Mercy House stands in a unique position at this moment in time, we are in a position to end homelessness".

Ruling year info

1989

Executive Director

Mr. Lawrence G. Haynes

Main address

P.O. Box 1905

Santa Ana, CA 92702 USA

Show more contact info

Formerly known as

Mercy House Transitional Living Centers, Inc.

EIN

33-0315864

NTEE code info

Temporary Shelter For the Homeless (L41)

Housing Expense Reduction Support, Rent Assistance (L82)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Mercy House provides housing and comprehensive supportive service for a variety of homeless populations including families, adult men and women, mothers and their children, persons living with HIV/AIDS, individuals overcoming substance addictions, and some who are physically and mentally disabled. The goal of Mercy House is simple: to bring a lasting end to the homelessness of those in our system of care. We support each client and resident with the tools they need to overcome homelessness and find a permanent housing solution. We believe the dignity of the individual person and the corresponding respect that follows is the guiding principle of our programs and services provided to the men, women, and children in our system of care.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Shelter and Services

Mercy House provides 1,016 beds of emergency shelter in the Orange County, including 400 beds of seasonal emergency shelter at the Fullerton and Santa Ana Armories for adults; 200 beds at Bridges at Kraemer in Anaheim; 200 beds at The Link in Santa Ana; 50 beds at The Costa Mesa Bridge Shelter; 110 beds at The Oxnard Navigation Center; and 56 beds at the HomeAid FamilyCare Center in Orange for homeless families.Mercy House partners with the Cities of Dana Point, San Clemente, Mission Viejo, San Juan Capistrano, Rancho Santa Margarita, and Ontario to provide street outreach to the homeless who are living on the streets and in parks.Mercy House also provides emergency access to basic needs and services through our Ontario Access Center in San Bernardino County, California. The Ontario Access Center provides food, access to showers, restrooms, and laundry facilities, storage lockers for day use, transportation vouchers, and emergency shelter through motel vouchers when available.

Population(s) Served

Mercy House operates a temporary shelter program in San Bernardino County which provides dignified shelter and supportive services.  Known to us as Assisi House, this program is specifically tailored to meet the needs of the population that it serves with the ultimate goal of creating pathways from homelessness into stable permanent housing.

Population(s) Served

Based on research by the National Alliance to End Homelessness, Mercy House's Homeless Prevention and Rapid Re-Housing Programs are designed to prevent or quickly end homelessness by maintaining housing or eliminating the barriers to housing, while providing case management and supportive services to cultivate sustainability and self-sufficiency for the clients that we serve.

Population(s) Served

Mercy House's Permanent Housing Programs place secure, dignified, permanent housing within the reach of those we serve, lowering the gap between the cost of housing and average income in our community. By providing affordable housing Mercy House improves family stability, maintains independence, and ends the cycle of poverty for those we serve. Mercy House also manages tenant based housing voucher programs such as Shelter Plus Care, and Section 8 to lower the barriers faced by our clients which keep them from entering permanent housing in order to build up their systems of self-sufficiency and stability.

Population(s) Served

Mercy House operates several permanent supportive housing programs in the Orange County area. These programs are designed to meet the needs of the most vulnerable in our community: the chronically homeless who have been homeless for at least a year and have a disability verified by a doctor.  Mercy House master-leases apartments in the community and provides supportive services, resources, and tools to ensure that each individual and household is able to maintain their permanent housing and are able to thrive in their new home.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

On average, Mercy House provides housing and/or services to more than 5,72 people on a monthly basis in all of our programs combined.

Number of households that obtain/retain permanent housing for at least 6 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Mercy House helped prevent or end the homelessness of 1,684 individuals in FY 2019-2020.

Number of households served with eviction notice or forced displacement

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Mercy House helped prevent the homelessness of 87 households served with an eviction notice in FY 2019-2020.

Number of people in the area with access to affordable housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Mercy House's ongoing permanent housing programs provided 1,684 individuals with access to affordable housing in FY 2019-2020.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Mercy House exists to serve the homeless in our community at every stage of their struggle. Our mission, "to be a leader in ending homelessness by providing a unique system of dignified housing alternatives, programs, and supportive services" drives every action that we take. With that in mind, Mercy House's main goal is to end homelessness for those who enter our system of care. Every action taken exists to direct the individual or family toward stable, permanent housing. This year, Mercy House has a goal to prevent or end the homelessness of 1,500 individuals.

In order to address the problem of homelessness in our community, Mercy House provides a complete continuum of care to meet the needs of the men, women, and children experiencing homelessness. This contiuum of programming includes the following programs and services:Mercy House serves the homeless in the following ways: homeless prevention, emergency shelter and services, temporary housing, permanent supportive housing, and rapid re-housing services. Mercy House also seeks to advocate for the homeless and educate those who are fortunate enough to make a difference.

All of our growth throughout our 28 years of operation, from a single shelter serving 10 men to now serving over 6,000 annually across three counties , has been tied to clarity of vision and purpose and driven by our mission.

A core strength of ours has been our ability to adhere to our mission with a consistency of understanding between the Board, Staff, the community and key donors alike. At the forefront of this balance, is our well known
integrity as an organization that stems from the treatment of our clients and the quality of our services to our stewardship of grants and donations. The diversity of our range of programs has afforded us the experience of working with a wide-variety of homeless subpopulations . Through our success and innovative approaches, we have earned a reputation as being an authority on homeless issues. We have been contracted as consultants or key advisors with a number of cities to provide strategies and solutions to homelessness within their respective jurisdictions.

Mercy House has grown from a single shelter serving 10 men to now serving over 6,000 across the Southern California area and most recently Arizona. In order to effective solve the problems of homelessness we believe that their are three key areas to propel our growth into the future: 1) Collaboration with other agencies, 2) creation of affordable permanent housing housing and 3) Data driven decision. Mercy House is continually seeking collaborative partners to create systemic change in the communities we serve. In 2015, Mercy House was named lead in a large-scale collaborative grant with five other agencies to provide permanent supportive housing to the chronically homeless in Orange County. In 2016, Mercy House was named as lead in another collaborative grant with seven other geographically diverse agencies to provide Permanent Supportive Housing to a further 61 chronically homeless individuals. Mercy House is also working closely with six like-minded agencies to create a systemic approach to ending homelessness in families. This collaborative has received training from Community Solutions in Critical Time Intervention and is continuing to work closely to right-size services available to homeless families in Orange County. In order to increase permanent housing stock, Mercy House is also working closely with three development partners: Wakeland Housing Corporation, Community Development Partners, and National Community Renaissance. Mercy House has number of new housing development projects in the works throughout Orange, Riverside and San Bernardino County. Over the past few years, Mercy house has initiated program evaluation changes that focus specifically on measuring housing outcomes for our programs. Data drives decisions we make to invest in programs that work, modify or replace programs that don't and ensure that we are making a positive impact by our work.

Financials

Mercy House Living Centers
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Mercy House Living Centers

Board of directors
as of 8/14/2020
SOURCE: Self-reported by organization
Board chair

Father Jerome Karcher

St Vincent de Paul Church

Term: 2016 - 2025

William Baker

Attorney

Raymond Bukaty

Attorney

Lisa Rumbaugh

Foundation Controller

Jerome Karcher

St Vincent de Paul Church

Thomas Conway

Wealth Management

Gary Belz

White Nelson - CPA

Lisa Marcus

St Catherine of Siena Church

Daryl Cole

Business Owner

Christie Pettus

Creative Design Consultants, LLC

Tim Clyde

Avery Dennison

Phillip Kaplan

Manatt, Phelps, & Phillips, LLP

Richard Masterson

Retired Businessman

James Brooks

Homeless advocate

Richard Lopez

Attorney

Mladen Buntich

Contractor

Linda Nguyen

Wells Fargo

Jim Righeimer

Jeremy Elkins

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 08/14/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data