GOLD2023

Women's Information Service, Inc.

Empowering individuals to create violence free communities.

aka WISE Crisis Hotline   |   Big Rapids, MI   |  http://www.wiseagainstviolence.org

Mission

Women’s Information Service, Inc. (WISE) provides advocacy, safety options and support services to survivors of domestic violence, stalking, human trafficking, and sexual assault. WISE empowers individuals and families through respect and equality, and works toward strengthening our communities through awareness, prevention and education.

Ruling year info

1985

Executive Director

Jane Currie

Main address

PO Box 1249

Big Rapids, MI 49307 USA

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EIN

38-2536680

NTEE code info

Family Violence Shelters and Services (P43)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Shelter

The WISE shelter temporarily houses individuals and children who are fleeing from intimate partner violence, sexual assault, human trafficking, or stalking situations.

Population(s) Served
Victims and oppressed people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This is the average number of clients we provide services to each month. WISE typically provides services for 400-500 individuals each year through our outreach and emergency shelter programs.

Number of direct care staff who received training in trauma informed care

This metric is no longer tracked.
Totals By Year
Type of Metric

Context - describing the issue we work on

Direction of Success

Holding steady

Context Notes

All of our direct service staff receive new hire training in trauma informed care as well as ongoing training in trauma informed care throughout their employment at WISE.

Number of people who received presentations on healthy relationships

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

WISE has been fortunate to make connections with the local schools, especially in the past year, and has been able to talk to local youth about what a healthy relationship looks like.

Number of nights of safe housing provided to families of domestic violence

This metric is no longer tracked.
Totals By Year
Related Program

Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

WISE provides emergency shelter for survivors of intimate partner violence, sexual assault, stalking or sex trafficking. WISE provides shelter for men, women and children.

Average length of stay (in days)

This metric is no longer tracked.
Totals By Year
Related Program

Shelter

Type of Metric

Other - describing something else

Direction of Success

Holding steady

Context Notes

This statistic can be affected by many things, such as housing availability, availability of community funding to help relocate clients.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Related Program

Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

WISE provides 3 meals per day for all shelter residents.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Our feedback forms for clients are anonymous and therefore it is impossible to disaggregate the data

Financials

Women's Information Service, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Women's Information Service, Inc.

Board of directors
as of 11/14/2023
SOURCE: Self-reported by organization
Board co-chair

Nancy Baldwin


Board co-chair

Angela Thomas

Community Mental Health

Term: 2021 - 2024

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/14/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 11/14/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.