Fuel Fund of Maryland
Serving Our Community Since 1981
Programs and results
What we aim to solve
Very simply, the Fuel Fund of Maryland is the "last stop" in a cumbersome and difficult utility assistance process. In order to use all of the financial resources that are available for households, the Fuel Fund refers applicants to the government-funded programs that operate out of the state Office of Home Energy Programs (OHEP). Often a household receives adequate assistance from these programs. If they are still in need, the Fuel Fund of Maryland helps. Households who receive a financial grant from the Fuel Fund, always pay a portion of the balance and the Fuel Fund pays the remaining arrearage to reset the household's utility balance to $0. The Fuel Fund of Maryland is not a state-wide benefits program and continues to be a utility crisis intervention program.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Silver Lights - Utility Crisis Intervention Program
The Silver Lights program, started in 2020 as a result of the COVID-19 pandemic, is a specialized utility assistance program for older adults (60+) as well as those with critical medical needs and provides 1 on 1 navigational support through a complicated, technological process. Silver Lights clients are able to call our dedicated staffer on the Silver Lights Hotline to receive customized support through phone, email, computer, or traditional mail.
Stars & Stripes - Utility Crisis Intervention Program
Stars and Stripes is the Fuel Fund's new veteran, active-military, and first responder focused program that provides specialized 1 on 1 navigational support of the home energy assistance process. Qualifying individuals can call our dedicated staffer on our new Stars and Stripes hotline to receive accommodated support through phone, email, online, or traditional mail. At the Fuel Fund, we believe that no household should have to face the terrifying reality of losing their home energy, especially Marylanders who have given their all to their community and country. Stars and Stripes is here to help.
Power of One - Utility Crisis Intervention Program
The Power of One, created in 2022, is a utility crisis intervention program for single-parent households that provides specialized 1 on 1 navigational support with their utility assistance application at the Fuel Fund of Maryland.
A dedicated staffer works with the qualifying household to reset their utility balance to $0 providing a fresh start for all!
Where we work
Awards
4-Star Charity 2007
Charity Navigator
Standards for Excellence Certification 1999
Maryland Association of Nonprofit Organizations
Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes
This metric is no longer tracked.Totals By Year
Population(s) Served
Emergency responders, Military personnel, Veterans, Adults, Children and youth
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The main goal of the Fuel Fund of Maryland is to provide utility crisis intervention programs to households who have been disconnected from their home utility (no power) or have an impending turn off notice from their utility.
Our p=primary objective is to provide utility assistance grants throughout the year, through the generosity of our donors, ensuring households can be safe 365.24.7.
Our priorities:
1) Provide utility assistance grants to households with no power or impending turn off notice from their utility.
2) Assist households from having to make trade-offs with other basic necessities like food so they won't have to go hungry because they cannot afford their utility bills.
3) Safeguard families from homelessness. With our support, families have more money for rent and also don't risk being evicted because of a utility shut-off.
4) Keep families together. Not having working utilities is considered child neglect, and children can be removed from the home.
5) Preserve family safety. Sometimes families use hazardous methods to stay warm such as gas from an oven.
6) Keep families healthy. Families sometimes get sick from being exposed to cold temperatures, and some forgo important medications so they can pay their utility bills, also creating health problems.
What are the organization's key strategies for making this happen?
The Fuel Fund of Maryland provides utility crisis intervention programs throughout the year for households in the BGE (utility provider) service territory.
When providing a financial grant from our organization, Staff determine an applicant's income eligibility, assist with the application, and allocate funds that Fuel Fund of Maryland raises for our utility crisis intervention programs. Fuel Fund of Maryland oversees the process and approves applications through a centralized, web-based system. We then make grants based on a sliding scale, to the clients account, directly to the utility vendor on a daily basis.
All applicants receiving support from Fuel Fund of Maryland's crisis intervention program meet income eligibility requirements and one or more of the following criteria:
1. Currently has no power
2. In receipt of an impending turn off notice
We are a year-round program accepting applications as funding permits (generosity of our donors).
While federal and state government utility assistance programs may meet the goal of having a utility arrearage paid in full, many households still have a balance due and that is where the Fuel Fund of Maryland works its magic. Without electricity, families cannot run a water pump, heat hot water, or start a furnace. Electricity during the summer months is important beyond cooling a home and comfort. Some people with medical conditions need air conditioning, the ability to store their medications at refrigerated temperatures, and operate medical devices. Electricity is vital to store perishable foods, run appliances including stoves which are necessary for cooking, and to operate water pumps needed for laundry and basic hygiene such as hand washing.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to get honest feedback from the people we serve
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Fuel Fund of Maryland
Board of directorsas of 12/12/2023
Mr. Dale Linaweaver
Energy Industry Management Consultant
Term: 2026 - 2023
Mr. Scott Thompson
DuraBante LLC
Term: 2023 - 2036
Phil Leadore, Sr.
Hartman Executive Advisors
Robbie Black
BGE
Todd Carter
Baltimore City
Brandi Nieland
Office of the People's Cousel
Quinton Askew
211 Maryland
John Pastalow, III
Ameriprise Financial Services
Beth Perlman
Chief Information Officer
Tierra Dotson
Gordon Feinblatt, LLC
Lauren Zeigler
Mister, Burton & Associates, LLC
Brandi Nieland
Office of the People's Counsel
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 11/05/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.