PLATINUM2023

Partners in Care Maryland, Inc.

Banking Time While Building Community

aka Partners In Care - PIC   |   Pasadena, MD   |  www.partnersincare.org

Mission

Mission: Helping Older Adults live Independently in their own homes and actively engaged in the community.

Notes from the nonprofit

Partners In Care has the seal of approval for the "Standards of Excellence" provided by Maryland Nonprofit. Partners In Care is currently going through the renewal process for the Standards. To qualify for the Seal, you must have all of these processes in place and active.

Ruling year info

1995

President & CEO

Mrs. Mandy Arnold

Main address

8151-C Ritchie Highway

Pasadena, MD 21122 USA

Show more contact info

Formerly known as

Partners In Care

EIN

52-1911806

NTEE code info

Services to Promote the Independence of Specific Populations (P80)

Other Philanthropy, Voluntarism, and Grantmaking Foundations N.E.C. (T99)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The problem I address is "Marketing and Advertising" spreading the word about Partners In Care Maryland, Inc. What we do and the difference we make in the lives of the Older Adults of our Communities. The money we save tax-payers, county, local, and state government agencies. and our impact. All without a marketing and advertising budget.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Partners In Care Maryland, Inc.

Partners In Care is a private non-profit organization offering programs and services that support the independence of older adults in our communities. We accomplish this through a unique culture of service exchange where members volunteer their time and talents to help each other with neighborly services such as transportation, handyman repairs, person-centered support, and social engagement. In exchange, members ask for assistance when needed.

Our vision as an organization is to provide opportunities for all generations to support the independence of older adults, by empowering them to be an active part of the community while aging in place. Through our collective efforts, we will meet the growing needs and build financial sustainability.

Population(s) Served
Seniors

Ride Partners – Partners In Care volunteers use their own vehicles to provide occasional arm-in-arm, door-through-door transportation for older adults to non-emergency medical appointments, pharmacies, grocery stores, hair salons, and other errands. Approved caregivers may ride along. Call your local office to find out more about eligibility and guidelines.

Population(s) Served
Seniors

Member Care - This program offers person-centered support, advocacy, and social engagement opportunities for members of Partners In Care. The Member Care team provides assistance with navigating county and state agencies, offering resource referrals, and assistance with completing forms and applications. Neighborly assistance and resources are available for those transitioning home from hospital stays, as well as for caregivers in need of support in caring for a loved one. Creative, community-based activities and gatherings are planned regularly to address social isolation and to build community. Additional services include friendly visits and phone calls, picking up groceries and prescriptions, and occasional light cleaning and laundry.

Population(s) Served
Seniors

Repairs With Care – Partners In Care volunteers help members maintain their homes for safe and independent living. Services include nonprofessional skills such as light carpentry, painting, repairing leaky faucets and toilets, replacing light bulbs, and addressing safety issues by installing handrails, repairing stairs, and installing bathroom safety equipment. Availability of repairs is dependent on the gifts and talents of our volunteers.

Population(s) Served
Seniors

Mobility Bus – The Mobility Bus provides affordable, wheelchair and scooter accessible, on-demand transportation for members in the community. Caregivers may ride along. Services available only in Anne Arundel County at this time.

Population(s) Served
Seniors

The Boutique – The Upscale, Resale Boutique is located in Anne Arundel County and is a thriving social enterprise and microcosm of Partners In Care “in action” with approximately 75 volunteers contributing their time and talents each week. Visit the Boutique page to learn more.

**Donations and Shoppers are Welcome from Any Person, Place, Population. This program supports the Older Adults of the Maryland Counties PIC serves.

Population(s) Served
Adults

Partners In care is a service exchange program designed to empower older adults to maintain their independence and to stay in their own homes as long as possible. This is accomplished by encouraging members to provide services to frailer members in their community. Members providing services; mostly older adults themselves, are given an orientation to the program and then an assignment to provide services for a specific member at a specific time. For each hour of service they provide, they earn one hour of credit. Those receiving services spend credits donated by Partners In Care, other members, or have earned themselves. Partners In Care maintains a computerized record of all credits exchanged in the program.

Population(s) Served
Seniors

Veterans Helping Veterans is a specialized group of volunteers and members who share similar backgrounds, stories, and history. PIC will take the veteran members request and match the request with a veteran volunteer to help the veteran member asking for the services.

Population(s) Served
Seniors
Veterans

Where we work

Accreditations


Since 2014

Standards Of Excellence 2018

National Standards of Excellence 2019

Awards

Nonprofit of the Year 2011

Comcast Business Award

Human Services Partnership System 2019

Transportation Association of Maryland, Inc.

Supports the Contibutions Women Make to Business and Community 2017

N.A.A.C.C.C.

Nonprofit of the Year 2021

Transportation Association of Maryland, Inc

Affiliations & memberships

National Standards of Excellence Designation 2020

N.A.A.C.C.C. Community Cornerstone 2016

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Hours of Service provided, miles driven, task complete etc. Though Hourworld Database Proprietary to Time Exchange

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Partners In Care Maryland, Inc.

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Veterans

Related Program

Partners In Care Maryland, Inc.

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Partners In Care Maryland (PIC) is a 501(c)3 community nonprofit helping older adults remain independent in their own homes and engaged in the community. Through an innovative time/service exchange.

Number of participants attending course/session/workshop

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Older adults, Low-income people, Working poor, Extremely poor people

Related Program

Partners In Care-Member Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of multi-year grants received

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, Seniors, Grandparents, Widows and widowers, Low-income people

Related Program

Partners In Care Maryland, Inc.

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of groups/individuals benefiting from tools/resources/education materials provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Older adults

Related Program

Partners In Care Maryland, Inc.

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

These are the number of tasks provided to the older adults in our communities to keep them active in the community and able to age in place.

Average number of non-monetary support contacts per grantee

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, Seniors, Caregivers, Parents, Economically disadvantaged people

Related Program

Partners In Care Maryland, Inc.

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Partners In Care provides transportation, handyman services, and member care which includes everything person-centered. We allow Older Adults to Age-In-Place. # includes each contact with a member.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To build Financial sustainability through partnerships, recognition, and awareness. So, we are not relying on grant funding and restrictions.

To increase awareness of our impact and services we provide. Recognition of the effects (all partners listed below would feel) if we were not able to provide the services we provide. All with the hope of opening doors for securing MOU partnerships with local DOA transportation, physicians, hospitals, insurance providers and community business.

PIC will continue serving the community of older adults. though our work, awareness, and expertise, the partnerships will continue to grow and build financial sustainability.

In-person discussion with county executives and staff on the impact our services provide and the financial benefit of partnering with our organization.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, To make sure we are meeting the needs of our members and its making a difference in their lives.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, We don't face challenges. Our members are the best!

Financials

Partners in Care Maryland, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Partners in Care Maryland, Inc.

Board of directors
as of 04/16/2023
SOURCE: Self-reported by organization
Board co-chair

Mr. Brian Hahn


Board co-chair

Chris Fedde

Partners In Care

Term: 2020 - 2023

Sandra Jackson

Founding Member-Partners In Care

Mandy Arnold

Partners In Care

Russ Jones

VP, SafeNet AT

Cathy Vitale

Judge, AA County Circuit Court

Mardelle Channon

Sandy Spring Bank

Kevin Ford

Consultant

Robert Channon

Retired

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/17/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/26/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.