PLATINUM2024

STAFFORD EMERGENCY RELIEF THROUGH VOLUNTEER EFFORTS

Serving children and families since 1979

aka SERVE Inc   |   Stafford, VA   |  serve-helps.org

Mission

To encourage individuals and groups to work together to alleviate local human suffering by meeting the emergency needs of individuals and families who are experiencing financial crisis, and to promote programs to help individuals become self-sufficient. SERVE is a 501(c)(3) non-profit organization serving all of Stafford County as well as portions of Spotsylvania, Caroline, King George Counties and the City of Fredericksburg.

Ruling year info

1988

Executive Director

Lee Cheney

President, Board of Directors

Scott Uchytil

Main address

PO Box 1357 15 Upton Ln

Stafford, VA 22555 USA

Show more contact info

EIN

54-1289683

NTEE code info

Thrift Shops (P29)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Reduce hunger and poverty

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Utility Assistance

SERVE is proud to offer Assistance from the Dominion EnergyShare Program. This emergency service may be applied to the cost of heating or cooling of any type of source.
EnergyShare is a crisis program of last resort that helps pay energy bills for any type of heating and cooling source (wood, oil, natural gas, propane, kerosene, electric) for those who qualify. EnergyShare is not income based so any customer in crisis is eligible to apply.

Population(s) Served
Economically disadvantaged people
Immigrants and migrants

Where we work

Affiliations & memberships

Charity Navigator 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of food donation partners

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Pounds of fresh produce distributed per year

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To engage in activities that promote the general health and wellbeing of our community.

With the help of our partners, the mission of SERVE is to strategically address food insecurity, provide emergency relief, and promote uplifting programs that give HOPE to the people in our community.

WIth our partners and the generous people in the community, SERVE has been able to help those suffering from food insecurity as well as those who need help paying their power bills and those who cannot afford prescription drugs.

In 2022, SERVE provided food assistance to 10,000 people valued at $634,701,00 and cash assistance to 400 people valued at $214,927.00.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection

Financials

STAFFORD EMERGENCY RELIEF THROUGH VOLUNTEER EFFORTS
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

STAFFORD EMERGENCY RELIEF THROUGH VOLUNTEER EFFORTS

Board of directors
as of 02/29/2024
SOURCE: Self-reported by organization
Board chair

Mr. Scott Uchytil

SERVE

Term: 2023 - 2022

Dominique Paul Bee

Stafford Emergency Relief through Volunteer Efforts (SERVE)

Diane Wright

Stafford Emergency Relief through Volunteer Efforts (SERVE)

Todd Eichberg

Stafford Emergency Relief through Volunteer Efforts (SERVE)

Ady Fisher

Mike Vrabel

Stafford Emergency Relief through Volunteer Efforts (SERVE)

Lisa Haas

Stafford Emergency Relief through Volunteer Efforts (SERVE)

LaRhonda Gabriel

Stafford Emergency Relief through Volunteer Efforts (SERVE)

Sherry Carlucci

Stafford Emergency Relief through Volunteer Efforts (SERVE)

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No