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Virginia Supportive Housing

Making Homelessness History

Richmond, VA   |  www.virginiasupportivehousing.org

Mission

The mission of Virginia Supportive Housing is to end homelessness by providing permanent housing and supportive services.
 
Virginia Supportive Housing (VSH) is the largest and oldest provider of permanent supportive housing (PSH) in Virginia. The PSH program model, which combines affordable housing and individualized supportive services, is widely recognized as an evidence-based solution to homelessness.

Ruling year info

1988

Executive Director

Ms. Allison Bogdanovic

Main address

P.O. Box 8585

Richmond, VA 23226 USA

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Formerly known as

S.R.O. Housing of Richmond

EIN

54-1444564

NTEE code info

Other Housing Support Services (L80)

Housing Development, Construction, Management (L20)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

A Place To Start (APTS)

The APTS program was formed in 2007 to provide Intensive Community Treatment and permanent housing to individuals who have a history of chronic homelessness as well as severe and persistent mental illness. The program is licensed by the Department of Behavioral Health and Developmental Services to provide services based on an evidence-based model that involves a multidisciplinary team of mental health professionals who are available 24/7 to deliver a comprehensive array of services in the community. Services include assistance with benefits, securing income, supportive counseling, medication education and management, and healthcare coordination. The APTS team is comprised of the following positions: Team Lead, Program Assistant, Registered Nurse, Psychiatrist, Peer Specialist, Substance Abuse Specialist, Vocational Specialist, Housing Specialist, Supportive Services Specialists, and Clinicians. Team members have a daily treatment team meeting to coordinate care for the participants. With daily communication and low staff to client ratios, the team is able to anticipate and respond quickly to individual needs and crisis situations.

Population(s) Served
Homeless people
Adults

Permanent Supportive Housing in VSH-owned properties is an integrated approach that includes the development of new supportive housing developments, the ongoing management of the sites, and the provision of onsite supportive services to tenants. Our tenants include individuals who have experienced homelessness, have little to no income, have been diagnosed with HIV/AIDS, are veterans, and/or have a Traumatic Brain Injury. The major components of VSH’s supportive services are case management, individual counseling, skill building, social connectivity, and community engagement.

Population(s) Served
Homeless people
Adults

Virginia Supportive Housing’s Housing First programs provide
scattered-site rental assistance and supportive services to chronically
homeless single adults with disabilities in Hampton Roads. Potential
participants are referred through their respective Continuum of Care when there
is a vacancy. After the referral is made, the Supportive Services Specialist
and the referring agency work together to gather the necessary client
homelessness history and disability documentation to determine eligibility.
Once the client is deemed eligible for the program, the Supportive Services
Specialist and Housing Specialist work with the individual and community
landlords to locating suitable housing. The Housing First program has six Supportive Services Specialists, one Housing Specialist, and one Team Leader. The Supportive Services Specialists provide a plethora of services to their clients in order to assist clients with maintaining their housing. These services include, but are not limited to: collaboration with landlords, healthcare coordination, vocational services, substance abuse services, and probation/parole when needed.

Population(s) Served
Homeless people
Adults

The HomeLink program was established in 2011 and provides
affordable rental housing in the form of a rental subsidy for scattered site
apartments in the community, along with intensive case management services.  HomeLink serves single adults with a
documented disability, including life-threatening medical conditions and/or
mental illness who have experienced long or repeated episodes of homelessness.
Participants are referred through the Singles Housing Team (SHT), a community
group of providers that operates through the Greater Richmond Continuum of Care
and serves as the centralized access point for those who are experiencing
homelessness.  The HomeLink team consists
of a Team Supervisor, Housing Specialist, and Case Managers, who work to
connect participants to housing, needed medical and mental health providers in
the community, as well as to benefits, resources, and other services necessary
for the participant to maintain their safe, affordable housing.

Population(s) Served
Homeless people
People with physical disabilities

The SSVF program serves veteran families by offering preventative
funds and services for individuals at risk of homelessness, and rapid rehousing
assistance for individuals who are experiencing homelessness. SSVF provides
short-term case management to link individuals and families to benefits and
offers temporary financial assistance to achieve housing stability.  Referrals for those experiencing homelessness
come to SSVF via VetLink (Richmond) and a coordinated entry process in
Petersburg and Charlottesville.  VetLink
is the coordinated entry group in Richmond that is made up of veteran service
providers in the region.  Prevention
clients call the intake number directly and are screened for eligibility based
on a prevention screening tool and availability of funds.  The SSVF team consists of a Team Supervisor,
Case Managers, Housing Specialists, an Employment Specialist, and an Intake Coordinator.  In addition, VSH subcontracts with two
agencies (the Haven in Charlottesville and St. Joseph’s Villa for Richmond families) to
ensure that all geographic regions and populations are served.  SSVF Supportive Services SSVF staff provides outreach services, case management and housing location and placement to help families achieve housing stability. SSVF staff also serves as a link for eligible Veterans to VA benefits and other public benefits which may include: · Vocational and rehabilitation counseling · Employment and training services · Educational assistance · Healthcare services · Daily living services · Personal financial planning services · Income support services · Legal services

Population(s) Served
Veterans
Economically disadvantaged people

Where we work

Awards

Affiliations & memberships

HandsOn Greater Richmond 2009

Homeward 1999

Partnership for Nonprofit Excellence 2005

United Way of Greater Richmond & Petersburg Partnership Agency 1995

Virginia Sustainable Building Network 2007

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

VSH’s mission is to end homelessness by providing permanent housing and supportive services to the most vulnerable individuals in our society.

Our programs follow the principles of "Housing First" and feature an array of evidence-based practices to improve economic self-sufficiency, promote recovery from mental health and co-occurring disorders, and ensure housing stability for homeless adults.
Our program provides permanent housing and comprehensive supportive services to approximately 500 formerly homeless individuals in the Greater Richmond area. These individuals live in one of VSH’s owned and operated apartment communities or in “scattered site” apartments, which are made available through our partnership with private landlords who lease to our clients. Funding will help us provide comprehensive supportive services—the crucial component that enables them to remain stably housed. This approach best meets their needs because these clients include those with the longest histories of street homelessness and the highest levels of need, including those who are chronically homeless, medically vulnerable, or have a severe mental illness.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually

  • What challenges does the organization face when collecting feedback?

Financials

Virginia Supportive Housing
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Virginia Supportive Housing

Board of directors
as of 10/02/2024
SOURCE: Self-reported by organization
Board chair

Ms. Kathy Robertson

Community Volunteers

Term: 2024 - 2024

Andrew Heatwole

Ripley Heatwole Company

Sharon Nusbaum

Community Volunteer

Pamela Goggins

Community Volunteer

Andrew Sherrod

Hirschler

Curtis Carter

Thalhimer

Leslee Oliver

VHB

George Stroud

Community Volunteer

Sharon Patrick

Enterprise Holdings

Kathy Robertson

Community Volunteer

Joshua Ragland

National Cooperative Bank

Tanisha Davis

Virginia Beach Community Development Corp.

Kaki Dimock

Albemarle Department of Social Services

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 7/1/2024
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/19/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.