PLATINUM2024

GoochlandCares

Free Clinic and Family Services

aka Goochland Cares, Goochland Free Clinic and Family Services, Goochland Free Clinic & Family Services, Free Clinic of Goochland, Goochland Fellowship & Family Services   |   Goochland, VA   |  www.GoochlandCares.org

Mission

GoochlandCares mission is to provide basic human services and health care to our Goochland neighbors in need. We provide medical, dental and mental health care; medical transportation; emergency financial assistance; emergency home repairs; emergency temporary housing; food pantry; support for victims of domestic and sexual violence; case management; financial counseling; free and low-cost clothing and household goods.

Ruling year info

2000

Executive Director

Ms. Andrea K. Ahonen

Main address

2999 River Road West

Goochland, VA 23063 USA

Show more contact info

Formerly known as

Goochland Fellowship & Family Services

Free Clinic of Goochland

Goochland Free Clinic & Family Services

EIN

54-1967650

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Ambulatory Health Center, Community Clinic (E32)

Home Improvement/Repairs (L81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our organization's 13 programs aim to address four main areas of need, which are hunger, access to healthcare, homelessness, and safety.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Health Care

The Free Clinic provides comprehensive health care services free of charge to low-income uninsured patients including dental, medical, chronic disease, GYN, mental health, and eye care. Medications, diagnostice testing, and specialty referrals are included.  The Clinic operates as a patient centered medical home for patients with no other access to health care services. We also provide transportation for our clients to medical appointments in Goochland, Henrico, and Richmond.  www.goochlandcares.org

Population(s) Served
Economically disadvantaged people

The Food Pantry is open five days a week and serves over 325 families each week. Families are assisted by volunteers and "shop" for food which is appropriate for their culture, health needs, and tastes. We participate in the USDA food distribution program to augment the donated food and food purchased through the Central Virginia Food Bank.  www.goochlandcares.org

Population(s) Served
Economically disadvantaged people

The goal of the critical home repair program is to ensure safe and sanitary living conditions. GoochlandCares coordinates home repair requests and works with organizational resources, volunteers, and community groups. Repair projects such as roof repairs, floor replacements, and wheelchair ramps are performed by GoochlandCares or partner organizations' volunteers or skilled contractors. www.goochlandcares.org

Population(s) Served
Economically disadvantaged people

GoochlandCares is full-service sexual and domestic violence program.  Services include hotline, information and referral, crisis intervention, safety planning, emergency transportation, emergency housing, individual support, legal advocacy, support groups, children's programming, community advocacy and education, and outreach.www.goochlandcares.org

Population(s) Served
Victims and oppressed people

Financial assistance services enable low-income clients to stay in their homes by providing assistance with rent, mortgage, utilities, and other financial crises. Clients are required to participate in financial counseling to problem solve for long term solutions. Clients are also able to access free tax return assistance to ensure they receive their full tax return. www.goochlandcares.org

Population(s) Served
Economically disadvantaged people

GoochlandCares Case Management program provide comprehensive case management for individuals and families with acute, multiple, and complex problems. A case manager is assigned to learn about the situation and to help find solutions and resources. A case may be resolved in a one-time phone call or may involve multiple face-to-face meetings. Situations can include domestic violence, a housing crisis, untreated mental health, critical transportation needs, or other challenging life situations.

Population(s) Served
Economically disadvantaged people
Economically disadvantaged people

GoochlandCares Clothes Closet provides free and low cost clothing, household items, and other basic necessities to clients. The Clothes Closet is 100% supported by donations from the community.

Population(s) Served
Economically disadvantaged people

GoochlandCares Emergency Housing provides safe, stable, temporary housing for clients experiencing a housing crisis. Emergency situations may include condemned housing, eviction or homelessness. The short-term housing can last up to 60 days during which you will work closely with a case manager to help you have permanent housing at the end of your stay.

Population(s) Served
Economically disadvantaged people

GoochlandCares Transportation provides rides to medical, dental, mental health appointments, pharmacies, weekday dialysis, GoochlandCares services, Goochland Grocery Stores, Goochland Department of Social Services for those registered as a GoochlandCares client.

Population(s) Served
Economically disadvantaged people

GoochlandCares, in partnership with Richmond Public Schools, facilitates free GED preparation classes. The ESL program also provides free language support classes.

Population(s) Served
Economically disadvantaged people

Where we work

Accreditations

Better Business Bureau of Central VA - Accredited Charity 2013

Virginia Association of Free Clinics 2008

Awards

Affiliations & memberships

Central Virginia Foodbank Partner Agency 2009

ConnectRichmond 2009

Greater Richmond Patient Centered Medical Home Initiative 2009

RX Partnership 2009

Virginia Association of Free Clinics 2009

Videos

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of families assisted with rent or mortgage to avoid eviction

This metric is no longer tracked.
Totals By Year
Related Program

Emergency Financial Assistance & VITA Tax Preparation

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clinic visits provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses, Economically disadvantaged people

Related Program

Health Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of food donation partners

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, People of Middle Eastern descent, People of Latin American descent, People of European descent, People of Asian descent

Related Program

Food Pantry

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of prescriptions filled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Health Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Number of prescription medications provided through PAP programs and partnerships with local pharmacies.

Number of nights of safe housing provided to families of domestic violence

This metric is no longer tracked.
Totals By Year
Related Program

Sexual and Domestic Violence Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Related Program

Emergency Financial Assistance & VITA Tax Preparation

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people no longer living in unsafe or substandard housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Related Program

Critical Home Repairs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people within the organization's service area accessing food aid

This metric is no longer tracked.
Totals By Year
Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We aim to offer client-centered care through four strategic goals:

1. WE WILL IDENTIFY UNMET COMMUNITY NEEDS TO EVALUATE POTENTIAL NEW PROGRAMS AND SERVICES.

2. WE WILL BUILD ORGANIZATIONAL CAPACITY AND SOURCES OF REVENUE TO ENSURE OUR FINANCIAL SUSTAINABILITY AND FUTURE GROWTH.

3. WE WILL IDENTIFY AND ACQUIRE NEW RESOURCES FOR EXISTING SERVICES AND PROGRAMS EXPERIENCING A RISING DEMAND, TO BETTER MEET THE NEEDS OF THE COMMUNITY.

4. WE WILL SUCCESSFULLY EXECUTE OUR SUCCESSION PLAN TO FILL KEY LEADERSHIP ROLES THAT ENSURES A SMOOTH TRANSITION AND MAINTAINS REPUTATION, INTEGRITY, QUALITY OF PROGRAMS AND SERVICES, AND INTERNAL AND EXTERNAL RELATIONS.

We fulfill our Mission Statement through our 13 programs, which are the Food Pantry, Clothes Closet, Medical Care, Medical Transportation, Mental Health Care, Dental Care, Case Management, Financial Assistance, Critical Home Repair, Emergency Housing, Sexual and Domestic Violence Services, GED/ESL Education, and VITA Tax Preparation.

Our capacity is strong thanks to many factors at work within and around the organization. We have a supportive and involved board with a broad range of skills. Our staff are talented and dedicated to our clients and our mission. We rely on over 200 active, regular volunteers per month to make our work possible, as well as in-kind and volunteer support from corporate groups, donors, and community partners. The surrounding community is also a very strong support system where we've formed effective partnerships to ensure our sustainability.

Over the years, GoochlandCare developed a wide spectrum of services to address basic human needs in our community. In 2018, we moved into a new facility, which enabled all 13 programs to be under the same roof. This one-stop-shop is a unique model of service delivery that maximizes client access and organizational efficiency.

As we look ahead, GoochlandCares is dedicated to maintaining quality, client-centered care across programs as we transition to a new Chief Executive Officer. We continue to improve our 13 core programs and improve the quality of each.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, Literacy and language restrictions

Financials

GoochlandCares
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

GoochlandCares

Board of directors
as of 08/21/2024
SOURCE: Self-reported by organization
Board chair

Mr. Vernon Fleming

Community Volunteer

Bob Bennett

VA Cardiovascular

Steve Fram

Party City

Thomas Johnson

Bricker Anderson & Johnson

Jennifer Stern

Fahrenheit Advisors

Jennifer Wilkins

Prospect Blue Flex Division

Sara Wilson

Drive-To-Work

Harry Baldwin

Community Volunteer

Keisha Carroll

Goochland Department of Social Services

Donna Leabough

Community Volunteer

James Melton

Realtor

Jeff Williamson

PFG

Joe McKeown

Handcraft Linen Services

Michael Kapral

Longwood/Reynolds

Marcie Apelt

Capital One

Manny Alvarez

Community Volunteer

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/21/2024
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 05/29/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.