BRONZE2024

HopeLine, Inc.

You Talk. We Listen.

aka HopeLine   |   Raleigh, NC   |  www.hopeline-nc.org

Mission

HopeLine in an Accreditated Crisis Center whose mission is to support people and save lives during times of crisis through caring, confidential conversations.

Ruling year info

1976

Principal Officer

Keri Christensen

Main address

P.O. Box 10490

Raleigh, NC 27605 USA

Show more contact info

EIN

56-1096751

NTEE code info

Other Mental Health, Crisis Intervention N.E.C. (F99)

Victims' Services (P62)

Personal Social Services (P50)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

HopeLine is a crisis intervention and suicide prevention hotline and textline. We aim to support people and save lives during times of crisis through active listening, de-escalation, and resources and referrals. We aim to help decrease the stigma surrounding mental illness and reduce the barriers to access mental health support and resources through our free and confidential services.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Crisis Line: Talk or Text

The HopeLine Crisis Line can be reached by calling 919-231-4525 or 877-235-4525. Our lines are staffed by trained volunteers and staff and use an active listening approach for crisis deescalation and resource referral. All services are free and confidential unless someone discloses plans to harm themselves or someone else. In the event of an emergency, we will work to contact 911 on behalf of the caller or texter. HopeLine's serves the entire United States.

Population(s) Served
Adults
Children and youth
Ethnic and racial groups
Health
Sexual identity

Where we work

Affiliations & memberships

United Way Member Agency 2012

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants engaged in programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups, Health, Gender and sexual identity, Family relationships

Related Program

Crisis Line: Talk or Text

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

HopeLine aims to be a staple resource in communities and individuals across the country. We are working to grow and maintain capacity so that we can respond to at least 95% of incoming crisis calls and texts in a timely fashion. HopeLine is a crisis intervention and suicide prevention service, mental health awareness and education agency, and provides daily wellness check-in calls to elderly or home-bound individuals. Our goal is to be a supportive, non-judgmental space for individuals to talk through their daily challenges. We do this by providing supportive and non-judgmental active listening, gentle and understanding discussion of crisis resolution, and referrals to appropriate community resources.

HopeLine aims to accomplish our goals by continuing to provide consistent, 24/7 crisis line coverage. In order to do so, we rely on grants and event fundraising to be sustainable and accountable for our services. We will continue to maintain and grow community partnerships, awareness and outreach activities, and apply for competitive grant funding.

HopeLine has been around since 1970 and we plan to adapt and learn new strategies for capacity building as well as maintain long standing relationships within our community to accomplish our goals.

HopeLine has gone through many changes since it's incorporation in 1970, however our largest growth and change has been over the last several years. In 2017, we created a crisis text line to allow us to serve youth and young adults in a medium that is more comfortable to them. We also completely re-branded and updated our website to bring HopeLine into the current social media climate. HopeLine is frequently invited to and engages the community in awareness events and speaking engagements. Our goal is to continue to grow and expand as an agency to serve more individuals and communities experiencing various mental health challenges, resource needs, and non-judgmental support. While we aim to be a dynamic and growing organization, our core philosophy of active listening, crisis intervention, and empathetic connection will remain the focus and guide for every decision we make.

Financials

HopeLine, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HopeLine, Inc.

Board of directors
as of 01/25/2024
SOURCE: Self-reported by organization
Board chair

Kelly Hubble

Mike Outlaw

Mike Outlaw

Mike Outlaw

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 5/15/2023
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

No data

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

No data

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 11/23/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.