PLATINUM2024

Hospice Foundation of Martin and St. Lucie Inc.

aka Treasure Coast Hospice   |   Stuart, FL   |  http://TreasureHealth.org

Mission

To provide access to compassionate, caring, expert and professional hospice and grief support services to patients and families at the end of life.

Ruling year info

1989

CEO

Jackie Kendrick CHPCA

Main address

1201 SE Indian Street

Stuart, FL 34997 USA

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Formerly known as

Hospice of the Treasure Coast, Inc.

Hospice of Martin and St. Lucie, Inc

EIN

65-0047497

NTEE code info

Hospice (P74)

Counseling Support Groups (F60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Hospice is for everyone, regardless of regardless of age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, or sexual orientation. Although hospice care has been around since 1970, misunderstandings and myths still breed fear in so many. We strive to educate and bring community awareness to everyone so no one ever misses out on receiving quality hospice care and grief support services. When patients opt for hospice care early they receive the highest benefit including better pain and symptom control, access to medical supplies and equipment, more time enjoying life instead of doctor and hospital visits, support for family members and an overall improved quality of life. Studies have shown that hospice patients live longer than those with a similar diagnosis who do not receive hospice care and enjoy a greater quality of life.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Hospice Care

Treasure Coast Hospice is here to help . . .

Let us care for your loved one with the highest quality end-of-life care in our community. Patients receive care wherever they call home, including nursing homes or assisted living facilities. If a higher level of care is needed, we offer three Inpatient Units. Patients receiving the special care of hospice often feel better and live longer.

Population(s) Served
Adults
Children and youth

Hospice care is usually delivered at home, but when a loved one needs 24/7 acute pain and symptom management for brief periods of time, care can be provided in one of Treasure Coast Hospice’s three Inpatient Units. These beautiful units offer a home-like serene setting for patients and families.

~24/7 nursing care
~Daily physician visits
~Visits and support from our compassionate team of
social workers, counselors, chaplains and volunteers
~Medication management and monitoring by pharmacists and physician

Family and friends may visit anytime. Each private patient room is comfortably furnished with a sleeper sofa so loved ones may stay the night. Children and family pets are welcome.

Population(s) Served
Adults

The PIC:TFK program offers specialized palliative care support from the Little Treasures care team for children and adolescents who are experiencing a life-limiting illness.

Eligibility for this benefit:

Enrolled in Children’s Medical Services Network (CMSN).
Diagnosis of potentially life limiting illness, birth to age 21.
Resides in the county that participates in the waiver.
Authorized for participation by a CMS primary care physician.

Population(s) Served
Non-adult children

The Little Treasures care team is made up of a family physician, a pediatric nurse and social worker, a certified music therapist, chaplain and volunteers. Trained to work with pediatric patients, our specialized team helps families overcome the challenges of caring for a child with a serious illness. Helping families enjoy quality time together creates special moments and memories that bring comfort and healing.

Population(s) Served
Children and youth

Treasure Coast Hospice Grief Support counselors help adults, children and families in each of the communities we serve. Our counselors offer willing ears, an open heart and years of experience to help you find the tools you need to cope with grief and find hope and healing.

We offer group, individual and family counseling and support. Our Crisis Response Team provides care to schools, businesses and community organizations in the event of an unexpected loss, mass-casualty or natural disaster.

The wide-ranging grief support program at Treasure Coast Hospice encompasses individual counseling, youth counseling, group counseling, and family counseling. When tragedy strikes a school setting or workplace, our counselors are there, offering direction, guidance and support to create a place of calm amidst the turmoil.

Grief counseling is available to all who grieve in Martin, St. Lucie and Okeechobee counties, thanks to generous grants and community contributions. Donations are accepted, but no one is turned away from our places of hope and healing because of the inability to pay.

Population(s) Served
Adults
Children and youth

Treasure Coast Hospice is proud to be a certified Level Five We Honor Veterans Partner with Veterans Affairs and other veterans organizations. This partnership demonstrates our commitment to providing quality care and services to veterans and their families in our communities.

We are honored to care for veterans with advanced illness, wherever they live – in their family homes, assisted living residences, skilled nursing facilities or hospitals.

Our Veteran Volunteer Program pairs recruited Veteran Volunteers with hospice patients who have been identified as veterans. Once paired with hospice patients who also have military experience, Veteran Volunteers have the unique ability to relate and connect with each patient, thereby creating an environment where life reflection and healing may occur.

Population(s) Served
Veterans

Treasured Pets is a service offered by Treasure Coast Hospice to assist hospice patients with the care of their beloved pets. We understand a pet’s contribution to the emotional and spiritual well-being of a patient and his or her family.

Our goal is to help maintain the general health and a balanced lifestyle for the pet at a time when it may be difficult for the family to do so alone. We help to relieve the strain on the patient or family regarding their pet presently, as well as concern for its future.

The success of this program depends upon a dedicated group of compassionate volunteers who assist in the care of our patients’ pets. Volunteer responsibilities vary by situation but will typically include:

Pet food delivery
Active play and dog walking
Transporting pets to groomers & vets

Population(s) Served
Adults

Treasure Coast Hospice continually strives to go above and beyond its mission by offering therapies and
services proven to bring comfort and added quality of life to patients and families regardless of whether
Medicare or private insurance offer coverage or the individual’s ability to pay. Music Therapy, Massage
Therapy and Aromatherapy are offered to pair with our traditional hospice care and have all been proven
to reduce pain, anxiety, lower blood pressure and heart rate, and improve cognitive response and
interpersonal bonding. All services are performed by a licensed therapist.

We are now offering virtual reality experiences to our patients and their loved ones. Virtual reality has show to help relieve pain, anxiety, depression and feelings of isolation for the hospice patient. Moreover, being able to enjoy a trip to Italy, swim with dolphins or enjoy a hot air balloon ride with your family is just plain fun! We love to bring exciting and innovative services to our patients!

Population(s) Served
Seniors
Adults

We focus on having an open conversation with the community about hospice care and the services Treasure Coast Hospice provides. We work closely with individuals, families and the community to give them the information they need to access our services sooner, provide them with resources while they or a loved one is under our care and spread the message that we are here to provide support after a loss.Treasure Coast Hospice offers community presentations on various topics including how to have the "difficult" conversation, stress management, grief and loss, advance care planning and much more. We also attend community health fairs and events to help keep the conversation open by discussing our place in the healthcare continuum.

Population(s) Served
Adults

Treasure Coast Hospice provides close to $1M in quality medical care, comfort and extra services for hospice patients without Medicare, Medicaid or other insurance. In addition, the Harper Care Fund provides extra care for our patients and families, including $3,000 to deliver 500+ meals, $8,000+ in mortgage, rent and utility assistance and $5,000+ in special requests, equipment and wish fulfillment.

Population(s) Served
People with diseases and illnesses

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of chronically ill patients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Terminally ill people

Related Program

Hospice Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric reflects the number of unique patients, per year, across hospice and palliative care.

Total number of counseling sessions performed

This metric is no longer tracked.
Totals By Year
Related Program

Grief Support Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Total financial assistance provided to individuals who could not afford hospice care.

This metric is no longer tracked.
Totals By Year
Related Program

Charity Care Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

We provide hospice care to anyone regardless of their ability to pay. Additional funding is also available to assist with daily living and last wish fulfilment. We strive to bring comfort.

Total number of pediatric hospice and palliative care patients cared for.

This metric is no longer tracked.
Totals By Year
Related Program

Little Treasures Program - Pediatric Palliative and Hospice Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Total number of pediatric patients cared for in hospice and palliative programs.

Average Daily Patient Census

This metric is no longer tracked.
Totals By Year
Related Program

Hospice Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Average daily number of patients being cared for each day.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Treasure Coast Hospice cares for well over 8,000 adults and children each year through Hospice Care and the Grief Support Services programs for adults, children, healthcare organizations, schools and businesses in our service area, regardless of their ability to pay. Our clinical teams work to provide quality hospice services that bring comfort and improve quality of life for over 550+ patients daily wherever they call home. It is crucial that we are able to communicate effectively and respectfully to all, regardless of age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, or sexual orientation.

Our organization is striving to educate every healthcare professional, patient and residents in the communities we serve so no one misses out on the quality services Treasure Coast Hospice provides. Our staff is working to translate key collateral and documents into multiple languages, identify bilingual staff to increase communication with the community at large and step up our diversity and inclusion training organization wide. Treasure Coast Hospice trains staff annually however, we felt that more was needed.

The Treasure Coast Hospice Foundation provides further assistance to patients and caregivers that need financial help with utility bills, mortgage payments, traveling expenses so families can be together and so much more. The funding we received from the community helps us to provide programs like Charity Care, Veteran Care Fund, Grief Support, Little Treasures Pediatric Hospice and Palliative Care, three Inpatient Units (IPUs), Treasured Pets, Music Therapy, Massage Therapy, Aromatherapy and Virtual Reality. We are serious about improving the comfort and quality of life for patients, clients and those that love them.

We work to bring awareness and education to our community through newsletters, social media, community events, speaker's bureau and various other platforms so individuals will know what services are available to them. Our Marketing Department is working to translate our various collateral to several languages so everyone is educated about our services.

The Foundation works to raise the annual need for these programs through individual donations and grants and to provide sustainable income in the way of endowments so no one ever has to go without quality hospice care or the resources to heal from grief.

Development of new therapies and services for patients that help alleviate negative symptoms like pain, depression and feelings of isolation. Examples of recent initiatives include: music therapy, massage therapy, aromatherapy and virtual realty.

Improvements and renovations to inpatient units to provide the best possible care for patients and their families at the end of life.

Continually developing programs like Hospet, that provides patients with animal companionship and visits. Provide special services like the Treasured Pets Program, providing veterinary and grooming visits, dog walking, animal care and supplies so hospice patients are able to stay with their pets as long as possible.

Education and development for clinical and administrative staff.
~Annual education and development for clinical teams.
~Acquire special certifications and accreditations like Level 5 We Honor Veterans and the Nation Jewish Hospice
Accreditation.
~Translation of key collateral and documentation for non-English speaking communities. Identifying staff who
have bilingual skills. Educating our staff on the needs and beliefs of various cultures, religions and beliefs so our
patients receive appropriate and quality care.

Community Outreach and Education
~Quarterly educational newsletters mailed to over 40K-50K local residents
~Robust Marketing Department working to communicate through social media, print, email blasts and partner with other local community organizations.
~Professional Relations Team working with local healthcare agencies
~Community Relations Representative actively reaching out to local communities and businesses
~Email Blasts to increase community awareness and education about hospice and grief support
~Foundation - Foundation Fridays Social media to increase education and awareness and develop a culture of generosity
~Events throughout the year that engage the community
~Individual meetings and relationship building
~Speakers Bureau available to groups and communities
~Tree of Life Ceremonies open to everyone in Martin, St. Lucie and Okeechobee counties
~Partnering with other NPOs in our local community
~Health fairs
~Engaging in Community networking events

The Foundation works with the community year-round to raise $3M-$4M to support the extra services provided by the Treasure Coast Hospice staff like Charity Care, Grief Support Services, Crisis Response Teams for schools and community organizations and so much more.

Because of the generosity of our community our teams are able to provide innovative care and services, giving our patients and their loved ones the best possible end-of-life experience.

Community Outreach and Education is crucial to raise the funds needed for patient care and grief support services and to ensure that the adults and children in our community are aware of what services are available to them. Earlier hospice admission allows both patient and family to receive the full benefit of hospice services. Additionally, when pain and other symptoms are effectively controlled, people not only feel better, they have the potential to live a better and more meaningful life.

The Foundation staff publishes a popular newsletter, The Impact, on a quarterly basis to 50K local residents, helping to educate our local community about available services and programs available for members of our community.

Our Community Relations team focuses on individuals, communities and businesses. And connects with several thousand individuals, businesses and community groups each year.

The Foundation also works closely with the Marketing Department to craft social media posts and email blasts that help engage and educate those living in Martin, St. Lucie and Okeechobee counties.

Our Speakers Bureau works with our Community Ambassadors and is comprised of staff, board members and volunteers that believe in our mission and care deeply about the community. We continue to provide training and work to find opportunities in the community to speak.

Our Grief Support team of licensed professionals are always working hard providing care for the community through individual and group counseling sessions, training for other agencies and crisis response to help others deal with unexpected loss.

Professional Relations staff works to build partnerships with the healthcare community.

Our executives are always willing to meet with other leaders in the community as well as individuals to share what our services provide and how early intervention is best for the patients and families alike.

Our census has grown by 12% over last year and we continue to keep administrative expenses as low as possible.

The Complementary Therapy and Services Program is going strong. The music therapists continue to provide approximately 375 patients with more than 1650 visits each year. Massage Therapists saw 90 patients including adults and pediatric, with more than 660 visits. Virtual Reality is still going strong and is now mainly provided by our trained volunteers.

Treasure Coast Hospice is proud to be a certified Level Five We Honor Veterans Partner with Veterans Affairs and other veterans organizations. This partnership demonstrates our commitment to providing quality care and services to veterans and their families in our communities. One of our goals was to create a Veteran Care Fund (VCF) providing immediate care to our patients who have served. Due to the generosity of the community, the VCF is strong and helping those Veterans with various needs including meal delivery, rent and utility assistance, last wishes and more.

Treasure Coast Hospice continues to be accredited by the National Jewish Hospice Association helping to educate our staff throughout the year about the best and most appropriate care to our Jewish community.

Marketing continues to translate educational materials to Creole and Spanish so all communities have a chance to understand and take advantage of our services.

The Foundation's Impact newsletter mails to 40K-50K households and businesses located in Martin, St. Lucie and Okeechobee counties filled with educational materials and news about what is happening at Treasure Coast Hospice. Email blasts are being sent out regularly with updates about our services, resources available to those who need assistance and the impact of philanthropic giving.

Our Professional Relations team is out around town each day visiting local healthcare facilities to share what we do with professionals who care for individuals that would benefit from our services.

The Synthase Collaborative continues to help Treasure Coast Hospice, St. Francis Reflections, AVOW and Haven Hospice to compete with the for-profit hospices. The partnership enables the mission-driven hospice and palliative care providers to enhance access to quality post-acute care and services throughout communities in Florida. It also helps to strengthen our position when negotiating with insurers as new value-based payment models are emerging.

Treasure Coast Hospice also partners with many other charities like the Alzheimer's Association, Cleveland Clinic, Council on the Aging, Breast Cancer Awareness, Warriors for Multiple Sclerosis and so many more! We all support each others efforts and help to educate the community together.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

Hospice Foundation of Martin and St. Lucie Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Hospice Foundation of Martin and St. Lucie Inc.

Board of directors
as of 03/04/2024
SOURCE: Self-reported by organization
Board chair

John Doody, Chairman Foundation Board of Trustees

Hospice Foundation of Martin & St Lucie Inc

Term: 2022 - 2024

Marty Carmody

Foundation Board of Trustees

Craig Dreyer

Foundation Board of Trustees

Jordan Fields

Foundation Board of Trustees

Glenn Graves

Foundation Board of Trustees

Anne Graziano

Foundation Board of Trustees

Melinda Jacobs

Foundation Board of Trustees

Rich Mishock

Foundation Board of Trustees & Board of Directors

John Doody

Foundation Board of Trustees & Board of Directors

Michael Lazarus

Foundation Board of Trustees

Stephen Ngo

Foundation Board of Trustees

Ewald Bender

Foundation Board of Trustees & Board of Directors

John Feenan

Foundation Board of Trustees

Jamie Gould

Foundation Board of Trustees

Bonney Johnson

Foundation Board of Trustees

Christine Kaufman

Foundation Board of Trustees

Eileen Emery

Board of Directors

Peter Culley

Board of Directors

Scott Hoffman

Board of Directors

Phil Berger

Board of Directors

Bill Clifford

Board of Directors

Ann Decker

Board of Directors

Dede Frank

Board of Directors

Marlene Frank-Shinto

Board of Directors

Jimmie Anne Haisley

Board of Directors

Richard Lynch

Board of Directors

Patrick Silas

Board of Directors

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No