Help, Hope & Healing

aka JFCS   |   Princeton, NJ   |


Jewish Family & Children’s Service (“JFCS”) of Greater Mercer County is a 501(c)(3) nonprofit community service agency that strengthens individuals and families by empowering people to care for themselves and others. This is accomplished through a wide range of high quality social services and programs including therapy, information and referral, support, education and advocacy.

Ruling year info


Executive Director

Ms. Michelle Napell

Main address

707 Alexander Road, Suite 102

Princeton, NJ 08540 USA

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NTEE code info

Human Services - Multipurpose and Other N.E.C. (P99)

Senior Centers/Services (P81)

Mental Health Treatment (F30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

JFCS is committed to being the community’s most accessible, inclusive, and reliable social service resource for people of all backgrounds who need help, hope, and healing. Building upon the success of the Mobile Food Pantry, JFCS will deliver more services in accessible community settings so that support is readily available to people in need. As part of this effort, JFCS will address two long-term consequences of the pandemic: • Responding to increased mental health challenges among children and adolescents with accessible counseling, group support, and community mental health awareness programs. • Addressing increased isolation among older adults with opportunities to connect with others and receive support as they navigate the challenges of aging.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?


Our clinical team HELPS individuals of all ages on their HEALING journeys in coping with emotional, situational and ongoing mental health concerns through the provision of evidence-based, compassionate therapy & support.

Therapy is facilitated by licensed social workers and licensed clinical social workers who address the needs of their clients with individualized treatment plans for a range of concerns including: anxiety, depression, ADHD, stress, PTSD, bereavement, parenting, divorce, life transitions or school & work related challenges

Population(s) Served
People of Latin American descent
Women and girls
LGBTQ people
Men and boys

JFCS serves as a beacon of HOPE to those facing unexpected crises in their lives. Through the HELP of a range of food programs we serve the most vulnerable populations in Mercer County.

We know in the greater Mercer County area, there is hunger. There are community members looking for a food pantry or food bank near them…and sometimes, even when the resources are available, there are significant obstacles to accessing these locations. This was the driving force behind the JFCS Mobile Food Pantry.

Population(s) Served
People of Latin American descent
Economically disadvantaged people

Our agency is proud to offer a wide range of senior services to members of our community. We HELP seniors age-in-place and ensure they receive regular, hot nutritious meals. Seniors find HEALING through support groups to work through age-related challenges. Tailored social & educational programs, as well as care management ensure comfort in the golden years.

Population(s) Served
Older adults
Widows and widowers

Our robust volunteer opportunities engage members of the community in hands-on HELP in supporting our clients. We offer service projects for all ages, for all levels of commitment, and for individuals, families or corporate groups.

Population(s) Served

Gesher LeKesher (Bridge to a Connection) is a national teen mentoring and leadership program implemented in synagogues for Jewish teens.
The Jewish Community Youth Foundation (JCYF) is a Jewish youth philanthropy program for teens in grades 8 through 12.

Population(s) Served
Young adults
Jewish people

Where we work


Kovod Award 2005


Gold Award 2009

United Way

Service Provider Award 2004

Mercer County Prosecutor's Office of Victim and Witness Advocacy

Gayle B. Crews Memorial Award 2010

United Way

Affiliations & memberships

Council of Accreditation of Child and Family Services, Inc. 2016

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Increase community resources that support youth mental health by providing one multi-week support groups for youth and up to 2 seminars for parents and community members within the next fiscal year.

This metric is no longer tracked.
Totals By Year
Related Program


Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This metric is scaled from overall goal of strategic plan for year one of implementation. Year by Year results indicate the goal was newly developed, not based in previously established programs.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goal #1: Make JFCS services more readily accessible throughout the community.
Goal #2: Increase community participation and support.
Goal #3: Strengthen agency infrastructure to support strategic goals.

Respond to the mental health crisis among young people by increasing access to mental health services and support, so that young people represent 35% of our total clinical clientele.
Increase community resources that support youth mental health by annually providing three multi-week support groups for youth and quarterly outreach seminars for parents and community members.
Increase the number of seniors who benefit annually from case management by 30%.
Ensure that all on-site Food Pantry clients are offered an annual one-on-one case management appointment.
Integrate case management services into three Mobile Food Pantry distributions each month.
Continue to invest in both the on-site and Mobile Food Pantrys ability to provide food and other support for at least 1,100 families each month.
Increase annual giving to $2,500,000.00
Increase the overall number of individual, corporate, and foundation donors by 20%.
Increase participation in volunteerism, donations, and events from members of the Jewish community, both those affiliated and unaffiliated with local synagogues.
Maintain strong participation in Jewish youth development programs consistent with .
Build the staff capacity to offer effective case management support across agency programs, from one-time information and referral calls to ongoing, individual case management.
Effectively integrate services across departments to ensure that clients receive all of the support they need.
Maximize the capacity of existing facilities to support programs and staff.

Overall implementation is being guided by a committee of Board and community members with strategic experience. This committee is tasked with developing year to year metrics of success and keeping staff, Board and other participants accountable to the plan goals.

Programmatic strategies build upon existing infrastructure of staff and experience. For example, in reaching more young people with mental health support, JFCS is capitalizing on existing, growing relationships with area school districts to develop effective, replicable group support for middle and high school students. Similarly, the senior services department is reaching more seniors through the support of a county grant, also allowing them to deliver additional service to qualified clients of the JFCS pantry.

Into the first year of plan implementation, JFCS has progressed on multiple implementation strategies.
JFCS has experimented with a support group for middle school students delivered in the school, after school day.
JFCS held a successful mental health workshop for teachers at a local school district.
JFCS held a successful timely presentation for youth and parents in the community regarding the mental health impact of the rise of antisemitism.
JFCS has developed internal staff engagement and retention practices including biannual stay interviews to develop actionable follow up for overall and individual staff development; monthly engagement opportunities for an improved social and collaborative environment; and spotlight case sharing during all-staff meetings.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is hard to come up with good questions to ask people, It is difficult to identify actionable feedback



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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Board of directors
as of 01/23/2024
SOURCE: Self-reported by organization
Board chair

Jill Jaclin

Scott Sussman


Andrea Dedrick

Jeremy Perlman

CBIZ Borden Perlman

Holli Elias

No Affiliation

Andrea Genek

Abrams Hebrew Academy

Jill Jaclin

No Affiliation

Emily Josephson

West Windsor Plainsboro School District

Max Orland

Orland's Memorial Chapel

Joshua Zinder


Stacey Wasserman


Rachel Mynhier

Troutman Pepper

Pazit Kaplan

The Mercadien Group

Alison Greenberg

The Laurel School of Princeton

Dara Foster-Storch

The Newgrange School

Edward Deutsch

Taft Communications

Jordan Berman

Joseph Lemkin

Stark & Stark

Neal Masia

Columbia University

Sharon Voelzke

SSV Advisors LLC/Mercer Bucks Pickleball Club

Rich Wold

Richloom Fabrics

Micah Feiring


Lynn Zabner Polin


Nancy Gartenberg

Morris County School District

Joanne Lasky

Get Coutured

Jimmy Schwartz

Gabriel Smolarz

Novo Nordisk

Barry Weisberg

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/18/2021

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data


No data