Mental Health, Crisis Intervention

FACES

The Best Interest of the Child

aka F.A.C.E.S. Inc.

Fullerton, CA

Mission

F.A.C.E.S. is committed to building  healthy families and preventing violence by assessing family dynamics and providing: Counseling, Educational Groups and Supervised Visits and Exchanges. F.A.C.E.S. relies on on the strength of community volunteers and partners with universities, with their strong volunteer programs, and provides continuing education to licensed therapists.

Notes from the Nonprofit

FACES added a new office in Los Angeles in 2019.

Ruling Year

1993

Executive Director

Ms. Mary O'Connor

Main Address

2601 E. Chapman Ave Ste 114

Fullerton, CA 92831 USA

Formerly Known As

Family Assessment Counseling & Education Services

Keywords

FACES, co-parenting, at risk children,supervised visits, prevent family violence, anger management, conflict resolution, family services, divorce mediation

EIN

33-0560054

 Number

4742171778

Cause Area (NTEE Code)

Other Mental Health, Crisis Intervention N.E.C. (F99)

Counseling Support Groups (F60)

Counseling Support Groups (F60)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Social Media

Programs + Results

What we aim to solve

Family violence does not begin with separation and divorce, although research shows that it escalates during this crisis time. Children affected by parental violence grow up with unhealthy coping skills. Each family is assessed for their need at FACES and given the tools they need to heal and strengthen the family system. FACES will carry the message of hope and healing to every person we reach, thereby decreasing violence in our society.

Our Sustainable Development Goals

Learn more about Sustainable Development Goals.

3 10 11 17

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

The Back and Forth Child Program

The Family Preservation Program

The Common Ground Program

The Educational Institute

Family Programs LA

Where we work

Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Number of families/guardians of individuals not living at home who report system supports continuing family involvement

TOTALS BY YEAR
Population(s) served

Females,

Males

Related program

The Family Preservation Program

Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Context notes

Four families have received support from the center and social services to find affordable housing after being identified as not having permanent housing.

Number of parents engaged in less psychological aggression toward their children

TOTALS BY YEAR
Population(s) served

Females,

Males,

Parents

Related program

The Family Preservation Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Families referred by Social Services reported a 75 percent safer environment for their children and reported increased support network to assist in safe child rearing practices.

Number of youth and families for whom a strengths-based assessment is completed

TOTALS BY YEAR
Population(s) served

Children and youth (0-19 years),

Parents

Related program

The Back and Forth Child Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Each caregiver for the child referred for therapy completes an intake assessment looking at the child's home safety and support systems in place.

Number of youth and families for whom the treatment and support plan is implemented as specified by the therapist

TOTALS BY YEAR
Population(s) served

Children and youth (0-19 years),

Parents

Related program

The Back and Forth Child Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Families who completed the course of therapy met their treatment goals.

Number of treatment and support plans that specify how individual and family strengths will be used and developed

TOTALS BY YEAR
Population(s) served

Females,

Males,

Parents

Related program

The Family Preservation Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Each treatment goal has activities to reach the goal. These activities are collaboratively addressed in the counseling sessions.

Number of direct care staff who received training in trauma informed care

TOTALS BY YEAR
Population(s) served

Females,

Males,

Children and youth (0-19 years)

Related program

The Back and Forth Child Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Provider Staff were provided in-service training and references to videos with training for trauma informed therapy over the past three years.

Number of parents engaged in fewer acts of abuse and neglect of their children

TOTALS BY YEAR
Population(s) served

Females,

Males,

Parents

Related program

The Family Preservation Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Clients participation in therapy and reaching goals of therapy qualified for un-monitored visits, overnight visits, and return home; stages through the process of their 17 weeks of therapy at FACES.

Average number of service recipients per month

TOTALS BY YEAR
Population(s) served

Females,

Males,

Parents

Related program

The Back and Forth Child Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

Clients referred through family law courts, social services, schools, hospitals and attorneys for all programs average 135 per month.

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

FACES will be a source for decreasing violence in our communities. FACES will train excellent clinicians to provide the highest quality service to families in crisis. As an agency, FACES will continue to strengthen community partnerships outreaching for assistance with the hundreds of clients we serve who have additional social needs. FACES is committed to helping all families in crisis.

FACES strategies for improving our community's social problem of violence is to work with groups of parents to teach effective parenting, communication and addiction prevention. Prevention of family violence, relapse prevention, child trauma focused therapy, and increased number of groups will be made available at our four locations. All staff will be cross trained to assess and make personal referrals for families in crisis. FACES will continue to maintain safe environments where children can visit with their parents, and where parents can learn to strengthen parenting skills and communicate more effectively with the family. FACES will increase its capacity to serve all families by accepting most insurances in the next two years. FACES will increase its partnerships and linkages in the community to help more families in crisis receive the help they need.

FACES has, for many years been an agency that is responsive to children and parents in crisis. As we grow, we are transitional from a founder run organization to a vibrant, cohesive agency of new ideas, new strength and new vision of a brighter future for the agency and families we serve. We are building a legacy of staff, administration, increasing locations and infrastructure to benefit more members of our Southern CA community. Our diverse staff will be cross trained to provide assessment and outreach, our capability to bill insurance will provide very low income families with the resources they need.

Outcomes of our plan will include:
• A 20% larger budget, in order to hire talented staff to continue our mission and programs.
• 5 new staff members by 2019
• A 10% increase in long term employee retention,
• 500 family satisfaction surveys will indicate satisfaction with services provided
• 400 of those polled will indicate stronger family relationships. (Increase in parental exchanges without fighting)
• Referrals to and from partnerships will show gradual (10% each year) increases in use of our agency as well as our partner agency for the benefit of families.

• FACES has established itself as a quality, reliable, professional agency in the family law community. It is highly respected for its work by judges, family law attorneys, therapists and teachers.
• FACES Board of Directors are stakeholders in the vision of the organization and have been involved in fundraising this past year.
• Orange County Social services refers up to 40 families each month to FACES staff, and our success rate of families reuniting with children is the result of excellent therapy provided by compassionate, conscientious therapists.
• Last year 400 family members were referred by Orange County Probation Departments Truancy program and 82% of those who finished the program, had children who returned to the classroom.
• Our reunification program last year provided intensive parent/child therapy to over 80 families referred by court. Our therapists who have worked as interns have become licensed and return to FACES to provide supervision to new therapists.
• We have been training therapists for nearly 30 years and are a premier agency for accepting talented students working on their MFT, MSW and PhD licenses.
• Our weekly groups number 12 in the four offices, often serving 40-50 parents each week. We serve 25 families each month in our monitored visits, and have developed an excellent 40 hour training program on case management and domestic violence to prepare the staff to supervise visits.
• Our volunteers logged in 17,940 hours of service last year for families. This cost savings of resources has enabled FACES to provide no cost or low cost services and maintain three offices in Fullerton, Santa Ana and Laguna Hills as well as no cost counseling at the El Modena Community Center in Orange.

How We Listen

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

Source: Self-reported by organization

the feedback loop
check_box We demonstrated a willingness to learn more by reviewing resources about feedback practice.
check_box We shared information about our current feedback practices.
How is the organization collecting feedback?
We regularly collect feedback through: electronic surveys (by email, tablet, etc.), case management notes.
How is the organization using feedback?
We use feedback to: to identify bright spots and enhance positive service experiences, to make fundamental changes to our programs and/or operations, to inform the development of new programs/projects.
With whom is the organization sharing feedback?
We share feedback with: the people we serve, our staff, our board, our funders, our community partners.
What challenges does the organization face when collecting feedback?
It is difficult to: it is difficult to get the people we serve to respond to requests for feedback, it is difficult to find the ongoing funding to support feedback collection, it is difficult to get honest feedback from our clients.
What significant change resulted from feedback
We asked the community about the biggest stressors to being a single parent. They said the isolation and lack of support. We are getting a support group together for single parents.

External Reviews

Accreditations

Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Ambulatory Care Accreditation 2016

Affiliations & Memberships

Coalition of Community Clinics 2011

Families & Communities Together 2020

Photos

Financials

FACES

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Operations

The people, governance practices, and partners that make the organization tick.

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FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2019, 2018 and 2017
  • A Pro report is also available for this organization.

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Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Yes

Organizational Demographics

Who works and leads organizations that serve our diverse communities? This organization has voluntarily shared information to answer this important question and to support sector-wide learning. GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

Race & Ethnicity

No data

Gender Identity

No data

Sexual Orientation

No data

Disability

No data