Habitat for Humanity of Smith County
Building homes, communities, and hope.
Programs and results
What we aim to solve
Habitat for Humanity of Smith County addresses the lack of decent, affordable housing in Smith County, Texas. According to the 2018 Out of Reach Report published by the National Low Income Housing Coalition, an individual must work full time and earn at least $17.13/hour in order to afford a two-bedroom rental in Smith County. An individual working at minimum wage must work 95 hours each week in order to afford a 2-bedroom rental.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
New Construction
HFHSC builds new homes and sells them at no-profit to low-income families who have completed a rigorous qualification process.
ReHabitat Critical Repairs
ReHabitat is Smith County Habitat's critical repair program.
Where we work
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Related Program
ReHabitat Critical Repairs
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
These numbers reflect individuals assisted with our critical repair program.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Habitat for Humanity of Smith County addresses the lack of decent, affordable housing by (1) building new homes and selling them at an affordable mortgage to first-time home buyers and (2) repairing and/or renovating existing homes of low-income homeowners who cannot afford to maintain their homes. Many of these homeowners are seniors, veterans and the disabled. Our goals include (1) increasing the number of new homeowners by making home ownership possible for people in need of affordable housing and (2) keeping low-income families in their homes by making repairs needed for health and/or safety.
What are the organization's key strategies for making this happen?
Habitat impacts the lives of Smith County’s seniors, veterans and disabled residents who live below the poverty level and live in unsafe or unhealthy homes. Many of these homeowners retired after working for our school districts, medical facilities, and other businesses that provide services our community depends upon. Now that the City of Tyler no longer provides home repair services, most of these individuals have nowhere else to turn but Habitat.
In 2018, an average of 30 individuals called Habitat for help every month. Of those over 70% advanced past the first stage of the qualification process. Some were helped immediately due to grant funds awarded for their specific need, while others were placed on a waiting list. Without help from our ReHabitat program, these homeowners will continue to live in unhealthy, unsafe living conditions.
The repairs we provide through the ReHabitat program are primarily funded by grants while program administrative costs are rarely covered. We diligently look for funding sources that will help us eliminate the deplorable living conditions our community’s seniors, veterans, and disabled homeowners currently live in. The United Way of Smith County remains an important source for helping us cover our ReHabitat administrative expenses.
What are the organization's capabilities for doing this?
Habitat for Humanity of Smith County became an affiliate of Habitat International in 1989. Our mission is to build safe, decent, affordable housing and offer the opportunity of homeownership to qualified, low income, Smith County residents. As of April 2019, we have completed 107 homes.
HFHSC currently offers five programs: New Construction, Deconstruction (salvages materials form renovations and demolitions), ReHabitat Critical Repair, A Brush with Kindness (utilizes volunteers to paint homes in low-income neighborhoods), and the ReStore home improvement center.
In 2016, the efficiency of our New Construction program attracted the attention of Habitat International. They sent a consultant who spent several days observing volunteers in our workshop as they pre-built the interior and exterior walls of a house. The consultant reported his findings back to International so information could be shared with other affiliates about how they, too, can make their construction process more efficient.
Habitat ReStore opened in 2000 to help fund operational expenses through the sale of donated materials and merchandise. By accepting donations of reusable building materials and home improvement items, ReStore proudly offers an environmentally safer option to overfilling our landfills.
Habitat ReStore also partners with other organizations by providing injured employees an opportunity to fulfill Workers Compensation “Transitional Back-to-Work” requirements, as well as opportunities for volunteerism and completing Community Service hours.
In 2009, we began our ReHabitat critical repair program. This program provides critical health and/or safety repairs in the homes of Smith County’s low-income seniors, veterans and disabled homeowners. Some of these needs are as simple as addressing accessibility issues, while others require the demolition of an existing home and building an entirely new one in its place.
ReHabitat’s Emergency Program was established in 2013. This program allows us to assist families with immediate, urgent health and/or safety needs. While the majority of ReHabitat projects are funded by grants, the Emergency program is funded primarily through the generosity of individuals.
With each grant having its own set of strict qualification requirements, the Emergency program offers flexibility in that HFHSC is not limited by any grantor’s specific, targeted recipient, such as veterans only, women only, or geographic location. We can qualify applicants based upon need and our own internal guidelines.
By addressing needs such as exposed wiring, rotting floors and ceilings, collapsed roofs, and backed up septic and plumbing, ReHabitat has proudly improved the lives of almost 1,000 individuals since its inception.
What have they accomplished so far and what's next?
In 2018 there were 3 outcomes measured in HFHSC’s critical repair program: 1. Local economic impact made by home repairs and renovations; 2. Comparison and analysis of number of homes renovated or critical repairs completed compared to two different bases [all Habitat affiliates and TX affiliates], as well as local impact; 3. Measurement of Client satisfaction upon completion of project.
Outcome 1 of local economic impact: Habitat International provides a worksheet for analysis of the critical repair program. Each dollar spent on home rehabilitation continues to flow through the local economy. The indicator calculates the original investment through the Purchase of Goods and Services by the developer, construction worker, resident and local government. The tool measures the economic benefits of specific housing development projects.
Outcome 2 utilizes baseline comparison of number of homes renovated or having critical repairs to all US Habitat affiliates in the medium-sized category and comparison to Texas affiliates. These measurements look at the addresses served (i.e. although multiple critical repairs or renovations may be completed on the same home over a period of time, this outcome measurement allows the address to be counted only once by Habitat International.) HFHSC also measures the total number of critical repairs and facilitates additional repairs, if needed, based upon grant and funding support and tracks the total repairs and total number of individuals served.
The US has a total of 1,087 Habitat affiliates. Habitat for Humanity Smith County is classified as a medium-sized affiliate based upon our service area population of 100,000 – 249,999. Of the 1,087 US affiliates, 271 (24.93%) are classified as medium-size. Texas has 72 Habitat affiliates of all sizes, with 16 (22.22%) ranked as medium-sized. On average, the number of critical repairs completed nationwide by US Habitat affiliates is 7.5 annually, medium-sized affiliates in Texas average 19.1 critical repairs annually, while HFHSC completed 82 critical repair projects utilizing the Habitat International outcome measurement using “one address.”
An additional outcome analyzed by HFHSC tracked more than 165 independent projects last year that impacted the lives of more than 250 people served in Smith County. [Data provided by Raimund Gideon, HFHSC and Jim Wooldridge, consultant.] HFHSC has a high completion ratio and ranks in the top 4% of all Texas affiliates, regardless of size, providing critical repairs, and from a nationwide perspective, HSHSC is in the top 2% of affiliates providing critical repairs. Local impact in our community is the internal outcome shared in this grant request.
Outcome 3 of Client Satisfaction impact: the measuring tool is given to each homeowner upon completion of the project and provides for a wide range of questions including demographic, staff resolution, overall experience versus expectations and rate of satisfaction.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Habitat for Humanity of Smith County
Board of directorsas of 08/21/2024
Chris Pulliam
First Christian Church
Term: 2025 - 2024
Chris Pulliam
First Christian Church, Tyler
Kearby Dickeson
Wilson, Robertson & Cornelius, P.C.
Mike Landess
UT Tyler
Brian Thompson
CHRISTUS Trinity Mother Frances Health System
Jim Huggler
Law Office of James Huggler
LaRhonda Hamilton
Tyler Junior College
Michelle Taylor
Mercy Ships
Jeremy Caruthers
Drake Real Estate
BJ Hebbert
Chevron Phillips - Retired
Misty Davis
Goodwill Industries of East Texas
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? No -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 08/21/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.