Mental Health Association in Indian River County, Inc.

It's OKAY to Get Help!

aka MHA   |   Vero Beach, FL   |  www.mhairc.org

Mission

To provide immediate access with no barriers to mental health care...It's Okay to Get Help! We serve Indian River County, FL.

Ruling year info

1998

CEO

Dr. Philip Cromer PhD

Main address

820 37th Place

Vero Beach, FL 32960 USA

Show more contact info

EIN

59-1693337

NTEE code info

Mental Health Treatment (F30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The Mental Health Association in Indian River County (MHA) is a non-profit organization dedicated to providing immediate access with no barriers to mental health care. That’s what we are here for. An affiliate of Mental Health America, we work for prevention; for early identification and intervention for those at risk, and for recovery as a goal. We recognize that many times people may not realize that their symptoms are being caused by a mental health condition, or they may feel ashamed to seek help because of the stigma associated with mental illness. Consequently, there is a delay in seeking help, and getting on the path to recovery. We're here to provide immediate access with no barriers to mental health care, thereby removing the stigma. "It's Okay to Get Help!"®

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Mental Health Walk-In Center Program

The program is designed to serve adults & children with emerging mental health problems, who are uninsured and/or underinsured and provide them with immediate access to mental health care. Services include: assessment of the problem; crisis intervention counseling; brief treatment (12 sessions or less); psychiatric services; medications; information & referral; case management and support groups. Individuals may call for an appointment or walk into the agency for assistance.

Population(s) Served
Adults
Children and youth

A prevention and education program designed provided through a community collaboration of healthcare, law enforcement, community agencies, education and governmental officials delivering educational messages on various mental health topics. These messages are called "Mental Health Minutes" and are videotaped and aired to over 180,000 Comcast subscribers in the area. The public learns about the problem, obtains information on resources and acts on the problem early on before the problem becomes more complicated. The Campaign is designed to help reduce the stigma of mental illness and cause the public to know, "It's Okay to Get Help."

Population(s) Served
Adults
Children and youth

The Drop-In Center Programs are designed to serve people with severe and persistent mental illness and provides the opportunity for socialization and peer support through consumer run Centers. It is a non-clinical program which offers education, recreation, field trips, group discussions, arts & crafts, and a large variety of activities selected by, and implemented by, people with mental illness. Three Centers are offered in three counties in the Treasure Coast of Florida area.

Population(s) Served
Adults

Where we work

Awards

Agency Excellence Award 2006

United Way of Indian River County

Agency of Excellence Award 2017

United Way of Indian River County

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of unique website visitors

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of overall donors

This metric is no longer tracked.
Totals By Year
Type of Metric

Other - describing something else

Direction of Success

Increasing

Number of grants received

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of new grants received

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We offer a range of services that builds on and strengthens the continuum of behavioral and mental heath care offered in our community while broadening accessibility to individuals within Indian River County thus increasing community awareness of all services offered by the MHA and the community’s ability to gain immediate access to those services. We are constantly striving to increase the number of people we can serve in Indian River County. With this in mind, we are planning further growth and expansion into north county as well as south county. Additionally, we are involved in all county public schools in partnership with the school district of Indian River County as well as the Hospital District Trustees.

Being an active presence in the community allows us to provide opportunities to educate individuals about mental health issues while also serving to reduce the stigma often associated with these issues. It is with increased community awareness that more individuals in the community who face mental health issues will be referred to and/or seek assistance at the Mental Health Association as well as at other agencies. We collaborate with many local agencies including Cleveland Clinic Behavioral Health Center, Mental Health Collaborative, United Against Poverty, and many others. Although there is mild overlap, there is no duplication of services. We fill the gaps and prevent people from falling through cracks in our community.

The focus of the MHA is continually and purposely evolving in order to address the emerging concerns and unmet needs of our community. These identified gaps in treatment services are filled by the MHA through the provision of evidence based practices that have clear adherence to our mission and vision, thereby enhancing the continuum of care that the community can access. Further, the additional focus on promoting prevention and addressing whole health issues has been the impetus for the MHA to offer a range of services that reflect a broad understanding and critical early treatment of mental health concerns. Throughout all services, the MHA works to provide the tools needed to reduce escalation of mental health challenges and offers change to our community by giving residents of all ages in Indian River County the opportunity for an improved quality of life while also working to reduce stigma. We see within our community a brighter future for those who struggle with mental illness, for the family members and friends who support them, and for the community at large.

A commitment to operate as a model agency for mental health care, sustaining a superb staff and facilities, and administering the agency with high standards of innovation and professionalism.

The MHA has been active in Indian River County since 1978. In 2007, we opened the Walk-In & Counseling Center, at 820 37th Place, in Vero Beach. The Walk-In & Counseling Center is unique in that it offers immediate access to emotional and behavioral health care for children and adults, on a walk-in basis for the initial visit, and by appointment for continuing treatment and services. We wanted to make it easier for anyone seeking help, to obtain it, no barriers. Some people may qualify for free services or a reduced fee at the MHA. And, we accept many insurances. We are open Monday through Friday, from 8:30 a.m. to 5:00 p.m.

Through this Walk-In & Counseling Center we provide a comprehensive approach to care with individualized treatment. We have 7 therapists on our clinical team, a Clinical Director, a Director of Operations, a Director of Consumer Services, a Fund Development Manager, five support staff personnel, and two volunteers.

In 2017, we provided about 10,000 professional services to almost 1,300 unduplicated clients, including nearly 900 mental health screenings, 4000 psychotherapy visits, 900 psychiatry visits, and 4000 group services, including our free support groups.

We also run three Drop-In Centers for people with severe and persistent mental illness in three counties – Indian River, Martin, and Okeechobee counties. These centers are open 365 days per year and we have had 24,000 visits to the Drop-In Centers during the past year. Each center has a director. We also have 7 staff assistants working at these centers.

For the past 60 years, we have provided superior mental health care in a therapy-first format for our community. we provide free immediate mental health screenings for those in need. We have three Drop-In Centers; one in Indian River, Martin & Okeechobee, all designed to treat the chronic, persistent mentally ill adults. These centers are peer-run. We also provide a broad range of psychiatric services. We treat children under six. We provide skill streaming to all boy's and Girl's Clubs in our county as well as the Gifford Youth Achievement Center. We provide school violence and suicide prevention training as well as crisis intervention at our public schools' in Indian River County. The future is filled with new programs and opportunities, as well as reaching out to medically underserved areas in our County. We are also providing mindfulness classes as well as helping people with coping skills.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    We added a Veterans Meet Up

  • With whom is the organization sharing feedback?

    We don’t share the feedback we collect,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Mental Health Association in Indian River County, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Mental Health Association in Indian River County, Inc.

Board of directors
as of 3/8/2021
SOURCE: Self-reported by organization
Board chair

Ross Cotherman

Ross Cotherman

Rehmann

Richard Yarborough

Jamie Bell

Complete Trust Insturance

Tyler Puttick

Block & Scarpa, Attorneys at Law

Anne Lanier

Dr. Susana Marikle

Kyle Melanson

Busniess Mast

Steve Erickson

Stacey Morabito

Dale Sorensen Real Estate

Susan Adams

Nancy Ofstie

Anne Posey

Wilfred Hart

Jo-Ann Copeland

Marine Bank & Trust

Dan Kross

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/7/2021,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/07/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.