211 Tampa Bay Cares

211 TBC is strategically working to ensure our entire portfolio of services are meeting our mission and values. We are mapping outcomes related to connecting people to services and collecting stories of hope from clients affected by our services to tell the story of our work. This will enhance our development and marketing strategies. Additionally, we are actively expanding our crisis services portfolio helping the community lower the stigma and deaths related to suicide. We have National ASSIST and SuicideTalk Model trainers on staff and have improved our crisis services over the phone as we implementation the Zero Suicide Initiative.

We are investing in strategic changes for our organization that will allow us to commit to future data and data integration projects around the social determinants of health. This should open opportunities for new partnerships and expansion of our service delivery over in the coming years.

2-1-1 TBC leadership has started networking and developing relationships with local hospitals, health care, and mental health providers to link to new opportunities around crisis intervention, care coordination, and data integration services. In 2014, we started an e-referral pilot sharing real-time referral data with one mental health provider. Upon request by the other mental health providers, this project has expanded to include all mental health and substance abuse providers.

In future development, we hope to take this idea and expand it to other areas using the social determinants framework to expand partnerships and opportunities. We are investing in strategic changes for our organization that will allow us to commit to future data and data integration projects around the social determinants of health. This should open opportunities for new partnerships and expansion of our service delivery over in the coming years.

2-1-1 TBC is accredited by the Alliance of Information and Referral Systems (AIRS) and American Association of Suicidology (AAS). Currently, 51% of our staff hold individual certifications by AIRS with another 34% qualifying within the next year. 14% percent of those AIRS certified will also be sitting for certification with AAS. As 2-1-1 TBC expands services, there will be a need to mature the staff to meet new capacity expectations. Currently, there are staff with relevant health care, education, social work, and marketing experience to help our organization grow. Our data integration programming is outsourced to a local programmer and project manager who is committed to helping us reach these new opportunities as long as funding allows.

2-1-1 TBC has been successfully sharing referral data between 2-1-1 and local mental health partners to improve access to mental health services. The pilot started in 2014 with a single mental health providers and was expanded to include all others in 2016. Currently, the data is sent from 2-1-1 to the mental health agency so they can proactively engage the client in services more quickly. The next phase is to have outcome data come back from the provide to 2-1-1 so we can identify connection outcomes from this project.

2-1-1 TBC is striving to improve in the area of fund development. Our community is very output focused. We need to get better at sharing our success stories and outcomes with the community. We need to better engage our leadership and direct services staff around outcomes to improve the quality of the work and level of engagement in the community.