Human Services

HILL COUNTRY FAMILY SERVICES INC

Navigating Life's Crossroads

aka HCFS

Boerne, TX

Mission

Hill Country Family Services operates at the intersection of urgent need and lasting change. We foster mental and physical health for individuals and families in crisis.

Ruling Year

1987

Chief Executive Officer

Staci Almager

Main Address

114 W Advogt St

Boerne, TX 78006 USA

Keywords

Kendall County, Texas, Mental Health, Wellness, Crisis Navigation

EIN

74-2425029

 Number

3474748096

Cause Area (NTEE Code)

Family Services (P40)

Food Banks, Food Pantries (K31)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Social Media

Programs + Results

What we aim to solve

We’re more than a local food pantry. HCFS is here to help Kendall County citizens first survive a crisis and then learn to thrive in the community. CRISIS: A crisis can happen at any time: the diagnosis of a life-threatening illness, the loss of a job, the end of a relationship, an automobile accident leaving a family without transportation, the loss of affordable childcare, substance abuse, mental illness or a sick child. SURVIVE: Survival includes first meeting the basic needs of each family. Each crisis is different. What most people have in common is that when there is a financial crisis, the ability to provide healthful groceries for the family becomes an enormous challenge.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Food and Nutrition Program

Emergency Financial Assistance

Clothing and Household Goods Assistance

Mental and Behavior Health Counseling

Where we work

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

The goal of HCFS is to help every individual and their family successfully overcome a crisis. Our goal is for 60% of our clients to return to a state of self-sufficiency after a life altering crisis within 12 months; 75% of our clients to return to a state of self-sufficiency after a life altering crisis within 24 months and 100% of our clients to return to a state of self-sufficiency after a life altering crisis within 36 months. Our goal is to provide supplemental healthy groceries for 100% of our clients . Our goals is to reduce the level of stress for our clients by 50% within the first 3 months and 75% within one year. Our goal is for 100% of our clients to set their own goals for success using SMART Goals. Our goal is for 80% of our clients to move from in-crisis to empowered within 12 months using the Life Works Self Sufficiency Matrix.

FIRST, WE NOURISH AND CLOTHE OUR NEIGHBORS. After an initial application for HCFS services is received, a client is provided access to the Corner Cupboard, self-selection food pantry. SECOND, WE LISTEN Clients are given an appointment to meet with an HCFS Case Manager in order to receive a comprehensive evaluation of their crisis. At the time of the appointment, next steps, actions, plans and goals are developed with the end in mind. Both clients and case managers commit together to work through the crisis toward sustainability. THIRD, WE IDENTIFY BARRIERS Many barriers exist for clients. Case managers work with clients to help identify the barriers which prevent them from working through the crisis. Once identified, both case manager and client can create a plan to overcome or circumvent these challenges. FOURTH, WE PLAN Both clients and case managers commit together to work through the crisis toward sustainability. The individualized plans may require more time and resources than others. Some clients work with case managers longer than others. The most important factor is that the client reaches a point of sustainability and no longer needs the emergent services of HCFS. FIFTH, WE MOVE FORWARD Clients set their own goals and we guide them to move forward with as many tools as possible. HCFS offers a variety of Life Skills Classes to help with barriers they may be facing including ESL, financial literacy and budgeting, motivation just to name a few. SIXTH, We Re-Evaluate We reassess quarterly to see if the solutions are working or not. We readjust as many times as necessary to help clients on their path toward sustainability. SEVENTH, We Release A crisis does not last a lifetime. We work carefully with our clients to ensure they are planning for their future after their crisis. Once they reach a place of sustainability, we close their file. We’re always available just in case something catastrophic happens again in their lifetime. Our hope is that they have gained strong stills working with HCFS and can navigate crisis in the future with a new lens.

Our staff is uniquely trained and qualified to work closely with clients in crisis. We used standardized tools to ensure quality evaluations and measurements. We have an internal self-selection grocery store and resale shop which provides for the basic needs of each client and their family, Our case management team works very closely with each client to help them overcome their crisis. We provide education and resources and help them set

We evaluate each client and meet on a quarterly basis to identify progress by using standardized measurement tools. Our evaluation tools include SMART Goals, Life Works Self Sufficiency Matrix and the Perceived Stress Scale.

We've served more than 3,000 clients. Our goal is to continue to serve and to move 60% of our clients to self sufficiency in 2020.

External Reviews

Financials

HILL COUNTRY FAMILY SERVICES INC

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Operations

The people, governance practices, and partners that make the organization tick.

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  • A Pro report is also available for this organization.

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Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Yes

Organizational Demographics

Who works and leads organizations that serve our diverse communities? This organization has voluntarily shared information to answer this important question and to support sector-wide learning. GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

SOURCE: Self-reported; last updated 03/02/2020

Leadership

No data

Race & Ethnicity

No data

Gender Identity

No data

Sexual Orientation

No data

Disability

No data

Equity Strategies

Last updated: 03/02/2020

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data

done
We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
done
We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.

Policies and processes

done
We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
done
We have community representation at the board level, either on the board itself or through a community advisory board.
done
We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
done
We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.