Basic Necessities

How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), Case management notes,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We began serving local Title 1 public schools based on feedback from a School Counselor. She explained that Louisiana's public schools receive nominal funding from the state government to buy period products for students, and that she was purchasing them out-of-pocket. Basic Necessities has adjusted our business model to include service to low-income public schools.

With whom is the organization sharing feedback?

Our staff, Our board, Our funders, Our community partners,

Which of the following feedback practices does your organization routinely carry out?

We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,