Mental Health, Crisis Intervention

THE WELL COMMUNITY

a place to belong

Dallas, TX   |  www.wellcommunity.org

Mission

The Well Community provides hope and healing to adults living with mental illnesses through healthy relationships, essential services and meaningful work.

Ruling year info

2009

Executive Director

Ms. Alice Zaccarello

Main address

125 Sunset Ave.

Dallas, TX 75208 USA

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EIN

74-3071281

Cause area (NTEE code) info

Community Mental Health Center (F32)

Other Housing, Shelter N.E.C. (L99)

Emergency Assistance (Food, Clothing, Cash) (P60)

IRS filing requirement

This organization is not required to file an annual return with the IRS because it is a church.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

One in five adults experience serious mental illness in a given year. Just over 500,000 adults in Texas live with a serious and persistent mental illnesses. Approximately half of these persons are below the 200 percent poverty level. According to The Meadows Mental Health Policy Institute, individuals with untreated mental health are eight times more likely to be incarcerated, often due to lack of access to appropriate crisis services and ongoing care. And, because mental health affects so many segments of our daily lives (i.e. education, medical care, health insurance, criminal justice, homelessness, etc.), it is absolutely one of the most critical areas of concern facing our country and community today.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Life Center: Our Daily Bread

The Community Life Center is a place where community is fostered and encouraged; and where staff and community members work together to achieve a common goal - offering people who have mental illness hope and opportunities to achieve their full potential. Case Management is an integral part of the program, and staff help Community Members secure needed resources of housing, food, clothing, benefits, legal aid, crisis intervention, and pastoral counseling. Additionally, a meal is served every program day.

Population(s) Served
Adults
People with psychosocial disabilities

For those we serve the chance of obtaining and/or retaining safe, decent, and affordable housing is difficult. Therefore, we assist our Community Members in securing appropriate housing. The Well Community opened Jacob’s House in 2006. Jacob’s House is a supportive housing program.

At Jacob’s House, we run a more structured program, currently housing 8 single men in a group/community format. Jacob’s House is primarily a transitional housing program and is intended to help men move toward independence. The residents come through our CLC programming and formerly lived on the streets and/or in other group homes. Our goal is to prepare the residents for independent living and to assist them in finding safe and secure housing after their stay at Jacob’s House.

Every resident has certain household chores for which they are responsible. Meals are provided. Addiction recovery support is provided, as is access to mental health/psychiatric services. Medication compliance is monitored, though dispensing medication is not provided.

Population(s) Served
Males
People with psychosocial disabilities

Faith is an essential and fundamental aspect of the organization. Our programs are nonsectarian, welcoming all and denying service to none. Each day, our community focuses hearts and minds upon God through prayer, scripture reading, and worship. We also offer Thursday Night Life, our weekly worship service as many of our Community Members have a difficult time finding a welcoming place to worship. An important part of the service is the involvement of churches who cook and serve the evening meals. Many of our volunteers come back time after time to build relationships with our Community Members

Population(s) Served
Adults
People with psychosocial disabilities

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Charting impact

SOURCE: Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

The Well Community offers long-term support to low-income individuals living with mental illness. We address the social conditions and psychological factors that impact the ability to live meaningful and stable lives. Case Management is an integral part of the program, and staff help Community Members secure needed resources such as housing, food, clothing, benefits, legal aid and crisis intervention. Additionally, a nutritious meal is served every Monday through Thursday.

One of the most insidious side-effects of mental illness is the destructive impact it has on interpersonal relationships. Most of our Community Members come to The Well feeling isolated and lonely, many having been abandoned by their families and most shunned by society. Multiple research studies have shown that recidivism rates for psychiatric hospitalization and incarceration have more to do with a patient’s social support system than any other factor. At The Well, the building of healthy relationships through community is a critical component of mental health, and an essential part of psychiatric stability.

Since 2002, The Well has provided a continuum of care for low-income individuals who are living with chronic mental illness. In 2019 we served 259 adults. We serve our members through professional staff who offer case management, life-skill training and compassionate care. We also depend heavily on volunteers. In 2019 289 individuals volunteered to teach classes, lead Bible studies and worship services, prepare and serve meals and demonstrate acceptance through friendship. None of our services though, would be possible without the strong financial support from individuals, families, foundations, trusts, churches, businesses and local organizations.

In order to accurately measure our member’s progress and the organization’s effectiveness, The Well has an assessment matrix using reliable and valid assessment instruments, which is administered to new members and then re-administered once a year. Through comments of our members we learn how much The Well helps them.

Our main accomplishment is that we provide space in our community where people living with life altering mental illnesses who have no where else to go have a place to belong. We are a welcoming environment where they are accepted and respected, where they make friends, where they participate in fun activities, where they have educational opportunities, where they gather for worship and where they receive help. It are expanding our services with an outreach program to adults living with mental illness in the community that are underserved and face homelessness to help them gain access to social services, affirmation and acceptance.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is the organization collecting feedback?

    We regularly collect feedback through: case management notes, suggestion box/email, group meetings of clients.

  • How is the organization using feedback?

    We use feedback to: to identify and remedy poor client service experiences, to identify bright spots and enhance positive service experiences, to make fundamental changes to our programs and/or operations, to inform the development of new programs/projects, to identify where we are less inclusive or equitable across demographic groups, to strengthen relationships with the people we serve.

  • With whom is the organization sharing feedback?

    We share feedback with: the people we serve, our staff, our board.

  • What challenges does the organization face when collecting feedback?

    It is difficult to: it is difficult to get the people we serve to respond to requests for feedback, we don’t have the right technology to collect and aggregate feedback efficiently, it is difficult to find the ongoing funding to support feedback collection.

Financials

THE WELL COMMUNITY
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

THE WELL COMMUNITY

Board of directors
as of 7/24/2020
SOURCE: Self-reported by organization
Board chair

Mr. Jeff Lane

Husch Blackwell

Term: 2019 - 2022

Wes Keyes

Brother Bill's Helping Hand

Brooks Igo

The Texas Lawbook

Elizabeth Schorman

Wooden Camera

Lisa Clayton

Psychiatrist

Vickie Fisk

K&L Gates, LLP

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Keywords

mental illness, mental health, mental disorders, clubhouses, housing, boarding house, crisis management, emergency assistance, transportation, volunteerism, worship