PLATINUM2024

Ritter Center

Home, Health & Community

aka Ritter House   |   San Rafael, CA   |  www.rittercenter.org

Mission

Ritter Center's Mission is to prevent homelessness and improve the health and well-being of individuals and families who are homeless or low-income by providing a range of culturally sensitive, easily accessible, high quality medical care and social services.

Ruling year info

1980

Principal Officer

Mr. Mark Shotwell

Main address

PO Box 3517

San Rafael, CA 94912 USA

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Formerly known as

Ritter House

EIN

94-2675517

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

Homeless Services/Centers (P85)

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Case Management

Assessment and Referral
Whenever an individual or family comes to Ritter Center for support, we take a holistic approach to their needs. Are they homeless or at risk of becoming homeless? What is the status of their overall health? What services can we provide? What services can other agencies provide? Whenever someone needs services beyond the scope of what we offer, such as specialized medical care, we act as their advocate and follow their progress. We take an active, long-term interest in our clients, as well as addressing their immediate needs.

Homelessness Prevention and Rapid Re-Housing
The vast majority of homeless individuals and families fall into homelessness after a housing or personal crisis. The Homelessness Prevention and Rapid Re-Housing services are funded by both Federal and local governments, and they enable Ritter Center to offer financial assistance and housing stabilization services for qualified individuals and families. Ritter Center can help prevent individuals and families from becoming homeless due to non-payment of rent and can also help those who are experiencing homelessness to be quickly re-housed and stabilized. This program provides a variety of assistance, including: rental assistance, security or utility deposits, utility payments and moving assistance.

Rapid Benefits Enrollment
Ritter Center acts as our clients’ advocates in seeking Federal, State and County assistance, including Social Security Disability enrollment, Veteran’s benefits, General Assistance, CalFresh, Medi-Cal and other programs.

Custody to Community
We work with individuals who have been incarcerated in the local jail and are about to be released back into our community, adjust successfully to community life. Often, these individuals have been incarcerated for 3 months to a year. Ritter Center helps connect these individuals with medical care, substance use treatment and shelter resources.

Representative Payee Financial Management
For some of our clients, managing day-to-day finances can be a real challenge. Social Security requires that some recipients engage a payee to help manage their income. In those situations, our case management team is available to help people budget their fixed income and ensure that all of their bills, such as rent and utilities, are paid on time. Representative Payee participants are given weekly spending money to ensure that their fixed income lasts the whole month

Population(s) Served
Economically disadvantaged people
Homeless people

Ritter Center is a State of California Licensed Community clinic and Federally Qualified Health Center (FQHC). This means that we are able to offer our services to all people, regardless of their ability to pay. Ritter Center provides primary medical care, specialty care coordination, behavioral health therpay, outpatient substance use treatment, medical respite care, and a dental program with our partner Marin Community Clinics.

Behavioral Health Counseling
For some of our clients, behavioral health counseling is part of their comprehensive treatment plan. Our onsite therapists can help with a variety of issues, including trauma, depression, PTSD and bipolar treatment. We provide both ongoing and drop-in services.

Outpatient Substance Use Treatment
Ritter Center provides person-centered care by offering ongoing and drop-in substance use counseling and treatment. Our Alcohol and Other Drugs case managers can make referrals to substance use treatment programs in and outside of the county.

Transition to Wellness
Often times, when one of our clients is hospitalized due to surgery or illness, they don’t have an adequate place to rest and recuperate. Ritter Center has partnered with Marin General, Novato Community Hospital and Homeward Bound to address this situation. Homeless hospital patients are discharged by their treating doctors to “medical respite beds” at Homeward Bound where they can recuperate, while also getting the medical care they need from our Ritter Center nurse practitioners.

Dental
Although we do not provide onsite dental services, we take dental care into consideration in our comprehensive treatment plans. We are currently working with the Marin Community Clinics to offer access to dental care for our patients. Our clinical staff makes the appropriate referrals and then follows up with our clients to ensure that they’ve taken all of the necessary steps before and after their appointments, including access to transportation and therapy, if needed.

Population(s) Served
Economically disadvantaged people
Homeless people

Ritter Center maintains a food pantry to ensure that individuals and families living in poverty in Marin County don’t need to choose between paying their rent and buying food.

The pantry provides more than 16,000 bags of food to >350 families/individuals per week and >1,800 households annually. Most of the food and funding for this program is provided by the San Francisco-Marin Food Bank, donors, volunteers, and community partners like Extrafood.org and Whole Foods.

Population(s) Served
Economically disadvantaged people
Homeless people
Veterans
Immigrants
Seniors

Ritter Center provides essential safety net services, clothing, lockers, and PO Boxes at the San Rafael post office for clients.

Population(s) Served
Seniors
Economically disadvantaged people
Immigrants
Veterans
Health

Ritter Center provides Rapid Re-housing and Homeless Prevention time-limited rental assistance to low-income families and individuals. It operates a scattered-site, permanent, supportive housing program based on a Housing First model for chronically homeless individuals.

Population(s) Served
Economically disadvantaged people
Homeless people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Related Program

Case Management

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

In Marin County, the shadows of poverty and homelessness loom large, affecting countless lives with stark realities. The Ritter Center stands as a beacon of hope and compassion in this landscape, passionately dedicated to alleviating the struggles of those most in need. Every day, our team witnesses the transformative power of care, commitment, and community support, working tirelessly to ensure that every person who walks through our doors finds a path to stability, health, and dignity.

Mission Statement: Ritter Center’s mission is to prevent and resolve homelessness and improve the health, dignity, and well-being of people living in poverty in Marin County by providing high-quality, culturally sensitive, and easily accessible medical care and social services.

History: Ritter Center’s roots date back to the early 1970s when the Marin County Welfare Department formed a committee to identify and support the needs of low-income families. This initiative evolved into Community Action Marin (CAM) in 1976. When federal funding for the "War on Poverty" dwindled, local congregations and community volunteers established the Human Concern Center of Marin in 1980, which later became Ritter Center. Over the decades, Ritter Center has expanded from offering basic safety net services to providing comprehensive healthcare, housing assistance, and social services. Today, Ritter Center serves over 2,570 clients annually, offering a broad spectrum of services that address immediate needs and foster long-term stability and well-being.

Federally Qualified Health Center (FQHC): In 2013, Ritter Center became a Federally Qualified Health Center (FQHC) grantee, serving as a Health Care for the Homeless site. FQHCs are community-based healthcare providers funded by the HRSA Health Center Program to provide primary care services in underserved areas. This designation allows Ritter Center to offer services to all individuals, regardless of their ability to pay, and to receive enhanced reimbursement from Medicare and Medicaid.

Our goals include expanding access to comprehensive healthcare, housing assistance, and behavioral health services, ensuring that our clients achieve stability and self-sufficiency. We are dedicated to stamping out homelessness in our community by providing critical support services that address both immediate needs and long-term solutions.

Ritter Center employs a multi-faceted approach to achieve its goals. Our strategies include:

Housing First Approach: We prioritize securing stable housing for clients as the first step towards achieving overall stability and self-sufficiency.

Integrated Services: We provide comprehensive healthcare, including medical, mental health, and substance use treatment, alongside housing assistance to address the full spectrum of our clients' needs.

Community Partnerships: We collaborate with local organizations, government agencies, and community groups to maximize resources, coordinate care, and ensure that our clients have access to the best possible services.

Client-Centered Care: Our programs are designed to meet clients where they are, offering personalized care plans that respect their unique circumstances and empower them to take control of their lives.

Advocacy and Outreach: We actively engage in advocacy to address systemic barriers that contribute to homelessness and poverty, while also conducting outreach to connect with those in need who may not be aware of available services.

These strategies work together to create a robust support network that helps our clients move from crisis to stability, ultimately reducing homelessness in Marin County.

Ritter Center has over 40 years of experience in serving Marin County’s most vulnerable populations. As a federally qualified health center (FQHC), we are equipped to provide comprehensive healthcare services, including primary care, mental health, and substance use treatment. Our dedicated and skilled staff, combined with strong community partnerships, allow us to offer integrated services that address the complex needs of our clients.

We operate with a robust infrastructure, including a new facility that will enhance our ability to deliver services efficiently. Our financial stability, backed by an annual revenue of $9.54 million, ensures that we can sustain and expand our programs. Additionally, our deep connections with local organizations, government agencies, and community stakeholders amplify our impact and ensure that we are well-positioned to meet our goals.

This blend of experience, resources, and strategic partnerships makes Ritter Center highly capable of achieving its mission to prevent homelessness and support the well-being of low-income individuals and families in Marin County.

Expansion of Services: Ritter Center has significantly expanded its services over the years. The organization now serves over 2,700 individuals, seniors, veterans, and families annually, with 65% of those served being individuals who are not homeless but need assistance to stay housed. The organization distributes $440,000 worth of nutritious food each year through its food pantry, helping hundreds of families and individuals maintain food security while managing their other essential needs.

New Facility Development: Ritter Center has made substantial progress in relocating to a new, larger facility at 800 A Street in San Rafael. This move is a part of a $14.5 million investment to expand and enhance the organization's ability to serve the community. The groundbreaking ceremony for the new building was held in January 2024, and significant steps have been made since, including the demolition of an adjacent derelict house to make way for client and patient parking. The renovation and construction are on schedule, with the interior renovation of the new facility beginning in June 2024.

COVID-19 Response: During the pandemic, Ritter Center played a critical role in public health by administering over 40,000 COVID-19 vaccines in partnership with the Marin County Department of Public Health. This effort was part of a broader strategy to ensure the well-being of Marin County's vulnerable populations during a critical time.

What’s Next:

Completion of the New Facility: The renovation and interior construction of the new facility at 800 A Street are expected to continue throughout 2024, with the goal of moving into the new space by the end of the year. This facility will enable Ritter Center to provide more comprehensive services, including expanded healthcare, housing assistance, and food security programs.

Enhancing Service Delivery: With the new facility, Ritter Center plans to increase its capacity to serve more individuals and families in need, particularly focusing on integrated services that address the full spectrum of challenges faced by those experiencing homelessness or economic insecurity.

Ongoing Community Engagement: Ritter Center will continue to engage with the community through its various seasonal programs, fundraising efforts, and partnerships, ensuring sustained support and resource availability for those in need.

These accomplishments and ongoing efforts demonstrate Ritter Center’s commitment to its mission of preventing homelessness and supporting the health and well-being of Marin County’s most vulnerable residents​.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Ritter Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Ritter Center

Board of directors
as of 08/14/2024
SOURCE: Self-reported by organization
Board chair

Mr. Mike Ralston

Retired MD

Term: 2023 - 2026

Mike Ralston, MD

RotaCare

Carol Angel

Attorney (retired)

J. Tim Biddle

Dan Masterson

Linen Warehouse

Robert McCaskill

Ralph Daniel

Retired Psychologist

Philip Madvig

Retired Chief Medical Officer, Kaiser

Sandi McMillion

Community Advocate

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/13/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 08/13/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.