PLATINUM2023

CASA OF JACKSON COUNTY INC

A Powerful Voice for a Child

aka CASA of Josephine County   |   Medford, OR   |  http://www.jacksoncountycasa.org

Mission

The mission of CASA of Jackson and Josephine Counties is to provide specially trained community volunteers to advocate for abused and neglected children in the pursuit of safe and permanent homes.

We serve Jackson and Josephine Counties in Southern Oregon.

Notes from the nonprofit

Our funding profile is well diversified. 27% community support, 11% event revenue, 19% foundation grants, and 43% local and state government grants. Included in community support was over $56,000 of in kind donations of clothing, diapers, shoes, school supplies, and more that went directly out to many children in care. We are fortunate to have such strong community support, yet there are still 300+ children on our waiting list (2022). We leverage each dollar granted to our organization times five through the power of over 16,000 hours of volunteer time and through our diligent budget oversight. The cost for providing an advocate to a child for one year is only $1,850 (2022). Each advocate will spend time with their assigned child, visiting them in their homes, at school, attending doctor appointments, reading legal discovery, asking tough questions to other parties, and bringing answers to the court so a judge can rule in a child's best interest.

Ruling year info

1994

Executive Director

Ms. Jennifer Mylenek

Main address

409 N. Front St.

Medford, OR 97501 USA

Show more contact info

EIN

94-3215621

NTEE code info

Children's and Youth Services (P30)

Child Abuse, Prevention of (I72)

Other Youth Development N.E.C. (O99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2023, 2022 and 2021.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Children ages birth to 21 who come into the child welfare systems as a result of abuse and neglect often face further trauma and isolation, often do not receive needed services, and may change foster placements multiple times. Child Welfare caseworkers and attorneys have unmanageable caseloads and cannot give each child the attention needed to ensure their best interests. CASAs are appointed by the court and receive stringent training to become the one, usually the only, consistent and unpaid adult to speak for these children in court and beyond. CASAs ensure their assigned children receive needed and consistent services, advocate for the medical and educational needs in schools and with physicians. They become the expert on each child and bring their voice to the courtroom, providing written reports to the judge. Judges look heavily to a CASAs report for the information they need to make the best decision possible for each child.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

CASA of Jackson County

Orientation and training of volunteers appointed by a judge to represent the best interests of abused and neglected children in the court system.

Population(s) Served
Children and youth

Engage and train community volunteers to speak for abused/neglected children in court and beyond, to ensure their voices are heard and they receive needed services and safety and permanency.

Population(s) Served
Children and youth

Provide diligent search and engagement of relatives for children in foster care so that children know their culture, family traditions, and develop life long connections.

Population(s) Served
Children and youth

Where we work

Awards

Best Non-Profit to Work for in Oregon 2021

Oregon Business

Best Non-Profit to Work for in Oregon 2022

Oregon Business

Affiliations & memberships

National CASA 2022

Oregon CASA Network 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

CASA volunteers' hours and efforts are tracked in the CASA Manager data system. The average retention of a volunteer in our program is 44 months.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We collect and record children's demographics who are served by CASAs through the CASA Manager data base.

Number of hours of training

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

CASAs complete 40 hrs of core training in addition to 24 hours annually of in service training. In 2022 we combined training for Jackson and Josephine Counties.

Number of advisory councils the organization is a part of

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Multidisciplinary Team, Juvenile Court Improvement, Jackson County Public Safety Council

Number of new advocates recruited

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

2020 and 2021 new CASA recruitment was diminished due to pandemic and catastrophic local fires.

Average number of months a child spends on the child protection register

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Data reported by Juvenile Improvement Project is no longer reported.

Number of youth who have a positive adult role model

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of foster youth living with relatives

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This data is no longer provided by Oregon Child Welfare

Number of youth who re-enter foster care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

Based upon number of youth with a CASA who re-enter care.

Number of overall donors

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Volunteers submit monthly reports quantifying case work, hours, training, number of court reports written, and resources contacted.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Board and Staff have identified through strategic planning that our three year goal is to have a CASA appointed to every high needs case (as identified through our internal triage process) - estimated 850 children by 2026.

In pursuit of this goal we must recruit and train an average of 60 new CASAs a year while triaging the cases of more than 300 children on our waiting list. The CASAs we recruit must match the demographics of the children we are serving, for cultural connections and children's healing and well-being. Simultaneously, we must provide exceptional support and knowledge to our over 250 CASAs who are currently managing over 700 children annually.

We must have culturally diverse staffing and infrastructure in place in order to grow our CASA corps each year while keeping CASA retention high and child outcomes positive.

Increase awareness through a targeted multi-channel, bi-lingual Spanish/English campaign to recruit 60 additional CASAs annually, as identified through market analytics.

Continue to provide excellent training and support to retain at above average rates of current CASAs--44 months average retention. This includes twice yearly equity, diversity, and inclusion training.

Strengthen staff support through trauma informed care training and an employee assistance program, while meeting current salary benchmarks and the remote-working needs of various staff. Work to clear barriers for culturally diverse staff to promote into leadership.

Ensure child abuse prevention activities through providing Darkness to Light training (an award winning Child Abuse Prevention training) for CASAs and the community. Partner with Latino Interagency Committee and La Clinica for outreach and training partnerships.

Experienced and committed staff and board of directors.
More than 250 CASA advocates who have made a minimum two year commitment to ensuring their appointed children remain safe and find permanency.
Excellent and proprietary training (core training is 40 hours including courtroom time and report writing plus 12 additional hours of in-service trainings).
Good awareness of CASA in Jackson and Josephine County to build upon
Current building in Jackson County is paid for.
Excellent support and respect of community partners: Child Welfare, Courts, Medical professionals, Children's Advocacy Center, Juvenile Dept., and more
Good fundraising plans and support, which have grown every year (outside of 2020 and 2021--pandemic years)

We have implemented bi-lingual Spanish/English recruitment along with increased equity, diversity, and inclusion training and planning, and cultural community outreach. This has resulted in increased awareness, cultural humility among staff, board, and CASAs and recruiting seven new Latino/a/x CASAs.

We have increased diversity among staff and board members as well, through a focused outreach plan. Staff retention is high at 3.48 years as well as CASA retention at 44 months (twice the state average).

We have made salary adjustments in 2020 and will be reevaluating the market again in 2022 for possible increases. We are also "shopping" EAP plans and scheduling TIC training for staff and CASAs.

The pandemic and catastrophic local fires diminished our ability to recruit as many new CASAs as we had planned, but we see recovery on the horizon.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection

Financials

CASA OF JACKSON COUNTY INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

CASA OF JACKSON COUNTY INC

Board of directors
as of 12/20/2023
SOURCE: Self-reported by organization
Board chair

Mr Mark Cromwell

Sergeant, Medford Police Department

Term: 2022 - 2024

Dann Hauser

E.D., Camelot Theater

Shane Antholz

Attorney, Hornecker Cowling LLP

Shirley Johnson

Retired Business Manager

Jim Wright

Retired Corporate Executive

John Watt

JWA and Assoc.

Bruce Laidlaw

Retired Attorney/CASA

Amy DiCostanzo

Business Owner-Papillon Rouge/La Strada

Amy Zarosinski

CPA, Rubicon Investments

John Watt

JWA and Assoc.

Sidney Cooper, Jr.

Rogue Credit Union VPF

Daniel Delgado

ODHS, Case Worker

Vicki Forehand

CPA, Moss Adams

Terry Smith-Norton

Jackson County DA, Sr. DDA

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/20/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 03/23/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.