AROOSTOOK COUNTY ACTION PROGRAM INC

We make life better

aka ACAP   |   Presque Isle, ME   |  www.acap-me.org

Mission

Aroostook County Action Program leads or collaborates to provide services that support, empower and improve lives.

Ruling year info

1972

Principal Officer

Jason Parent

Main address

PO Box 1116 771 Main Street

Presque Isle, ME 04769 USA

Show more contact info

EIN

01-0315849

NTEE code info

Personal Social Services (P50)

Community Coalitions (S21)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Aroostook County Action Program (ACAP) has been serving the people of Aroostook County Maine for 49 years with the mission to end poverty. Aroostook County is the top most county in the state of Maine and is bordered on the east, west and north by Canada. It's geographic size is that of Rhode Island and Connecticut combined, with a population just over sixty-eight thousand people. The state as a whole has a large aging population, with the median age in Aroostook County being 47.6 and 21-23% of our population is over the age of 65. There is also a high percentage of individuals living in poverty at 17%; with the corresponding child statistic a large 23%. Aroostook County Action Program, Inc. provides services and resources that help individuals and families achieve greater economic independence. As a leader, or in partnership with others, ACAP strengthens the community by responding to human needs.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Action

With more than 40 programs and services, ACAP responds to the unique community needs of Aroostook County.

Population(s) Served
Economically disadvantaged people
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of parents receiving WIC benefits for their children

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of press releases developed and distributed

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Aroostook County Action Program (ACAP) has set it's organizational goals directly from the most recent Community Needs Assessment, also always keeping in mind their overarching goal of ending poverty. The first organizational goal was that of adopting and implementing a centralized service model for all of ACAP customers. That is accomplished with the Whole Family Approach for customers with young children.

In light of the limited resources across Aroostook County it was critical that ACAP's second organizational goal was to strengthen partnerships and to foster cross-sector collaboration. We recognize that we are stronger when we work together and there is no value in duplication of services in such a rural community. We will continue to support our partners in the areas that they shine and together look for ways to fill the gaps.

ACAP's primary mission is to provide services and resources that help individuals and families achieve greater economic independence. The third organizational goal is that of creating opportunities for productive dialogue on the causes and impacts of poverty. We offer 42 programs to help connect our clients to all of the programs that can help them as they work to better the lives and that of our community.

ACAP understands and sees the value of looking at a full picture and not just addressing a single problem. Organizational goal four is to continuously address social determinants and barriers that have impact on health and well-being. By offering an array of problems we are able to help our clients attack multiple areas at one time and provide the safety net they need as they working towards their individualized goals.

Understanding and looking through the whole family lens has enabled ACAP to have a greater understanding on how behavioral health including substance abuse can have a profound impact on not only a single individual but on the community as a whole. That is why their final organizational goal is to reduce the burden of behavioral health, including substance use, on the population and service system. We understand that behavioral health is one component of overall well being and with our partners we work with individuals and families to receive the services they need.

Our organizational goals are shared with all staff, volunteers, and the community as a whole. We develop our workplan based on the goals that have been identified not only by our agency, but by our community.

As we know data drives decisions and we will continue to capture data and use that data to develop a workplan. We have implemented a central intake for the agency and collectively capture data. We have developed cross functional work teams to evaluate the data and develop more efficiencies and better supports for our clients. Our team works together across programs and departments to ensure that the clients are able to access all of the programs that support their individualized goals. By using the Whole Family/ Comprehensive Service Delivery Model we are continuously improving our process and the outcomes that we are able to demonstrate.

We continue to work with our partners at the local, regional, state and nation level to continue to improve our process and learn from others. We also share our experiences with others in an effort to help them improve the work that they are doing. Locally, we are exploring the idea of a Community Campus to allow for shared services and more collaboration between partners in an effort to provide a better service to the client. Transportation continues to be a challenge for so many in our community and this concept would help alleviate some of that challenge.

The talent, compassion and ingenuity of the team we have is truly our strongest asset. We will continue to foster growth in our team as we know that growth will extend back into the community through our service and messaging. The voice of the community and the consumers helps to guide our work and allows us to better meet the needs. As the needs change in our community, we are able to adjust to meet the needs.

ACAP is part of a network of more than 1,000 Community Action Agencies throughout the United States. As the Community Action agency for norther Maine, it has extensive experience – nearly 50 years – developing and implementing programs to help low-income people become financially and socially self-sufficient and managing both federal and state contracts. ACAP has developed a positive reputation with other non-profit organizations, businesses, local and statewide coalitions, municipalities, school districts, and the community at large. As a result, ACAP collaborates with many different groups to implement the broad range of services that they provide to residents in our catchment area.

The organization has a long history of implementing successful programming designed to help low-income residents build their social and economic security. Over the years, programming has evolved to meet the needs of the specific communities served. Some programs have been present since the 1970's, such as Head Start, workforce development and providing for basic needs. These valuable programs have grown and expanded to meet current needs. Other programs were developed more recently to address identified needs at the local level, such as the Hope and Prosperity Resource Center, which provides our homeless population a place with a purpose for eight hours per day as they work to improve their financial stability.

The team at ACAP is the organizations biggest strengthen. ACAP has an extensive history and clear process for providing staff supervision in all programs. Leadership at ACAP has years of experience overseeing nonprofit agencies including expertise in finance, governance and community impact. The agency also adheres to the 58 Organizational Standards that are required by all community action agencies to follow.

ACAP has an extensive history of demonstrating its ability to obtain financial resources for the wide variety of programming offered through the agency. ACAP has a long track record of securing federal, state, local, and private funds. They have a Federal DHHS approved indirect rate that is used to support our Finance Department, Human Resources Department, Information and Technology Department, and general Administration that ensures that contract management is performed effectively. ACAP undergoes a full financial audit annually, utilizing external professional services. The most recently completed financial audit for indicated a strong financial position and there were no audit findings.

Since 1972, ACAP has been serving the most vulnerable in Aroostook County Maine. Each year we serve over 14,000 clients. In 2019, we provided 43,726 services to the residents of Aroostook County in the areas of workforce development, early care and education, whole family and intervention services, prevention and wellness and energy and housing.

Understanding we must adapt the work we do in response to changing community needs, ACAP has engaged in researching, developing, and implementing our coaching model/whole-family approach. This work earned us entry into a Community of Practice (COP) with National Community Action Partnership. In 2018, our work with the COP produced a theory of change and logic model for our agency. With this foundation in place, we plan to continue growing and strengthening our coaching model and whole-family approach. Our goal is to build a coaching capacity so that anyone who comes to ACAP for assistance of any kind can choose coaching. We hope this access to one-on-one coaching will result in stabilizing Aroostook County families, reducing overall poverty rates among families with your children, and helping them achieve their hopes and dreams.

ACAP has developed successful, working partnerships with other area providers, understanding that no single entity can tackle the vast issue of alleviating poverty in a silo. These partnerships have lead to some notable outcomes, such as the creation of the multiple partnerships between our early care and educations programs and the public schools, solutions around transportation and a partner in the Aroostook CA$H Coalition, the largest free tax program in the state of Maine.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    The Hope and Prosperity Center located our main office at 771 Main Street in Presque Isle, Maine is a direct result of a community need. Through community conversations it was clear that there was a need and we were able to fill that need.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

AROOSTOOK COUNTY ACTION PROGRAM INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

AROOSTOOK COUNTY ACTION PROGRAM INC

Board of directors
as of 7/23/2021
SOURCE: Self-reported by organization
Board chair

Trudy Gorneault

Dan Macdonald

Caribou Schools

Trudy Gorneault

No Affiliation

Gary Sanfacon

Dept of Corrections

Carolyn Kimball

No Affiliation

Paula Sperrey

Versant Power

Suzanne Jandreau

New Ventures Maine

Carolyn Kimball

Andy Grass

MMG Insurance

Jeff Ashby

Ashby Law

Harold Stewart III

Troy Jackson

Al Burleigh

Billi Griffeth

Katahdin Trust Company

David Keaton

Kaytlyn Robbins

Monica Jerkins

Northern Maine Medical Center

Nancy Troeger

Tara Whiton

University of Maine

Patricia Perry

Paul Towle

Aroostook Partnership

Erik Vaughn

Northern Light Health

Organizational demographics

SOURCE: Self-reported; last updated 07/23/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data