C.E.R.T.S.

aka C.E.R.T.S.   |   New Castle, DE   |  www.certsinc.org

Mission

The mission of C.E.R.T.S. is to enrich the lives of adults in Delaware with multiple, severe disabilities and, in turn, their families through active, personalized day programs, called Adult Action Centers.

Ruling year info

2004

Executive Director

Ms. Vivian J. Turner MPA

Main address

52 Reads Way

New Castle, DE 19720 USA

Show more contact info

EIN

01-0592853

NTEE code info

Developmentally Disabled Services/Centers (P82)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

C.E.R.T.S. was started by a group of parents of children with severe, multiple disabilities who would soon be leaving the school system at age 21. After looking at options, the parents realized their children wouldn't be able to attend any of the currently operating day programs due to the severity of their conditions (e.g. tracheotomies, feeding tubes, seizure disorders). Furthermore, many of the programs didn't offer stimulating environments, but were simply a place to “park" for the day while their parents went to work. These adult children needed a program that offered life skills, interaction with peers & encouragement to reach each individual's highest level of independence. After several years of due diligence and fundraising, the doors of the Adult Action Center opened in October 2006. Today, we enjoy an excellent reputation for providing high quality, individualized, activity based support services at two locations for Delawareans with severe disabilities.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

2- Adult Action Centers in New Castle & Kent County, DE

C.E.R.T.S. Adult Action Centers (AAC) were founded to support young adults with multiple, severe disabilities transition from school to adult life. As these young people have aged, our support has expanded to include all adults with multiple, severe disabilities who have the potential to be active. Each individual's program focuses on the development and reinforcement of basic self-help, communication, mobility, community outings, recreation and daily living skills.

Because we serve a niche population (those who are significantly impacted by their disabilities) many of the people at C.E.R.T.S. have been turned away from other day programs due to their high support needs. To assist them, we have a high staff ratio and a nurse on site at both locations every day, in order to provide the highest level of quality care.

Population(s) Served
People with disabilities
Adults

Where we work

Awards

MOVE for Adults Model Site - first in Delaware, third in the world 2009

MOVE International (www.moveinternational.org)

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Young adults, People with disabilities

Related Program

2- Adult Action Centers in New Castle & Kent County, DE

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Program closed from 3/18/2020 through 8/17/2020 due to pandemic. Upon reopening, very few participants returned due to their vulnerable health. Note: FY2021 ended 6/30/21.

Hours of programing delivered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Young adults, People with disabilities

Related Program

2- Adult Action Centers in New Castle & Kent County, DE

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

FY2021- Reduced hours due to COVID19. The program reopened August 2020, but attendance was very limited for the remainder of the fiscal year.

Total dollars received in contributions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Young adults, People with disabilities

Related Program

2- Adult Action Centers in New Castle & Kent County, DE

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Contributions were significantly higher this year due to a several large capital grants used to build out our new main site in New Castle County, DE.

Number of donors

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Young adults, People with disabilities

Related Program

2- Adult Action Centers in New Castle & Kent County, DE

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Total number of in kind donors

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Young adults, People with disabilities

Related Program

2- Adult Action Centers in New Castle & Kent County, DE

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

In kind donations down significantly due to decreased operations and lack of special events.

Average daily attendance - percentage

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Young adults, People with disabilities

Related Program

2- Adult Action Centers in New Castle & Kent County, DE

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The state assumes 95% attendance in day programs. Due to their disabilities, participants are not able to meet this standard. The pandemic kept the vast majority home in fear of infection.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The purpose of C.E.R.T.S. is to cultivate new skills and reinforce those that adults with multiple, severe disabilities learned in a school program. Activities are presented in a variety of formats with the goal of stimulating learning and encouraging effective participation. This is a challenging task due to the significant, multiple disabilities of the individuals being supported, who do not communicate verbally, and are unable to independently perform any of the activities of daily living (ADLs), including bathing (personal hygiene and grooming), dressing (dressing and undressing), transferring (movement and mobility), toileting (continence-related tasks including control and hygiene), and eating (preparing food and feeding). In addition, most have seizure disorders requiring nursing support and intervention and many require nutrition to be given via feeding tube. This agency was started by parents of these adults who were unable to find a day program that met their complex needs. As a result, these families banded together and worked with educators, professionals, community members, legislators, and agency representatives to bring the C.E.R.T.S. Adult Action Center to life in October of 2006. While maintaining an ongoing allegiance to our mission to enrich the lives of adults with multiple, severe disabilities, and, in turn, their families through an active, personalized day program, our agency has expanded to include locations in New Castle and Kent Counties, Delaware. Future plans include the development of a third site in Sussex County in order to have operations statewide.

The Adult Action Centers provide a safe, stimulating, nurturing, environment with individualized programming based upon participant choice of activities, which include:
- Community outings
- Functional mobility
- Assistive technology
- Medical needs met through full time onsite nursing
- Physical therapy
- Individualized choice of daily activities (including, but not limited to sports, cooking, painting, pottery, dance, exercise, art, gardening and music).

We work with families of adults with disabilities, school administrators and special educators, the State of Delaware's Division of Developmental Disabilities Services and other local agencies with similar goals in order to meet this need.

C.E.R.T.S. is a M.O.V.E. (Mobility Opportunities via Experience) Model site, the only agency with such a designation in the State of Delaware, and one of a select few nationally. This means all of our staff must be certified as M.O.V.E. Basic Providers within their first year of employment, qualifying them to support the participants in achieving their mobility goals. At least one staff member at each location receives instruction to be a M.O.V.E. International Trainer, enabling them to teach the concepts and skills of M.O.V.E. to any person or company interested in learning the same. We also have 3 full time nurses on staff, supporting both sites with participant medical needs, including tube feeding, medication administration, seizure support and other complex issues. A physical therapist consultant works at both sites to ensure the safety and ongoing improvement of our participants mobility. Strict hiring procedures are implemented in order to secure highly skilled direct care workers to support the participants we serve. C.E.R.T.S. is subject to an annual review by both M.O.V.E. International and the State of Delaware to ensure we are providing optimum care in a safe, clean, supportive environment.

C.E.R.T.S. progress includes the following:
1. Improvement in participant skills - C.E.R.T.S. keeps statistics on the improvements of our participants in the area of functional mobility, including skills gained and skills maintained.
2. Positive feedback from participants and their families - Surveys given indicate approval of the specialized support given for this population. This program was developed specifically for those severely impacted by their disabilities and in need of extensive support for all of the activities of daily living.
3. Impressive inspection results - Recent inspections by both the State of Delaware, Division of Developmental Disabilities Services and M.O.V.E. International have been outstanding; providing proof that C.E.R.T.S. is highly competent at providing day services to the population indicated.
4. C.E.R.T.S. invests significant resources into staff training and is considered to be a provider of excellence in Delaware, as identified via the inspection results noted above.
5. Maintaining health - While aging and the disease process can cause the health of the individuals served to deteriorate, no decrease in ability has been alleged or proven to be a direct result of the care received at C.E.R.T.S. Adult Action Centers.
6. Growth - Starting in 2006 with four participants meeting in a borrowed church Sunday school room, C.E.R.T.S. now serves more than 40 individuals at two locations in Delaware (New Castle and Kent Counties). The growth has been fueled by all of the above accomplishments. Future plans include becoming an agency providing services statewide by opening a third location in Sussex County,

Financials

C.E.R.T.S.
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Operations

The people, governance practices, and partners that make the organization tick.

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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C.E.R.T.S.

Board of directors
as of 07/20/2022
SOURCE: Self-reported by organization
Board chair

Ms Cynthia Jenkins

Amy Haughey

William Hudson

Jessica Jordan

J. Brian Nuss

Maryanne Payne

Blerta Profiri

Natashia Sanders

Jeffrey Smith

Elijah Young

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 7/20/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 12/15/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.