Catholic Charities New Hampshire

While COVID-19 has presented a whole new set of unpredictable challenges, we are equipped and ready to work tirelessly in easing the burden and hardship for those who need it most. Assisting individuals and families in crisis – from all walks of life and backgrounds – is at the core of Catholic Charities NH’s mission and work. It’s what we’ve been doing every day for the past 77 years. CCNH provides direct assistance, on a case-by-case basis, to help the state’s most vulnerable populations navigate unprecedented times of crisis and position them toward long-term stability.

For those we serve, the following needs have risen to the top during the COVID-19 pandemic:

• Emergency financial relief assistance for individuals/families in need throughout the Granite State.
• Food assistance for homebound, disabled and isolated seniors in Greater Manchester and Greater Nashua.
• Unplanned childcare expenses for essential healthcare staff across Catholic Charites NH’s skilled nursing facilities statewide.
• Access to Counseling teletherapy for uninsured individuals struggling with anxiety, stress and unexpected life changes.

OUR VISION
Catholic Charities New Hampshire, one of the largest private social service agency in NH, provides holistic individualized services to strengthen families and build independence. Our goal is to support the ongoing and emerging needs of the people throughout the state regardless of religious affiliation, race, gender, age, income, or ability to pay.

OUR MISSION
Grounded in the life and ministry of Jesus Christ, Catholic Charities New Hampshire responds to those in need with programs that heal, comfort, and empower.

VALUES AND PRINCIPLES
• We serve with compassion, integrity, while respecting the dignity of every person..
• We are committed to serving the poor and most vulnerable.

STRATEGIC GOALS
I. Develop program capacity to meet the emerging needs of the people we serve.
II. Develop the financial strength through diverse revenue streams necessary to support the work of CCNH.
III. Create and implement a communication/marketing plan designed to raise awareness of CCNH.
IV. Continue to implement goals that strengthen the governance of the organization.

Goal I. Develop program capacity to meet the emerging needs of the people we serve.
Strategy A: Design and implement strategies to assess quality of current programs and services.
Strategy B: Conduct a needs assessment of unmet social service needs throughout the state.
Strategy C: Determine core service areas for the future.

Goal II. Develop the financial strength through diverse revenue streams necessary to support the work of CCNH.
Strategy A: Develop a multi-year projection of operating, program and facility needs for the next three years.
Strategy B: Create and implement an annual fund strategy designed to expand the base of donors as well as increase the average gift:
Strategy C: Develop a written plan and implement an approach to attract the financial support of corporations and businesses to the mission and vision of CCNH.
Strategy D: Define and implement options designed to diversify and increase funding (grants, revenue/fee-generating programs, increased donor support, sponsorships).
Strategy F: Create and implement a Planned Giving program designed to support the long-term mission of CCNH.

Goal III: Create and implement a communications/marketing plan designed to raise awareness of CCNH.
Strategy A: Create a core message which conveys the mission of CCNH
Strategy B: Create and implement a marketing plan designed to raise the profile of CCNH.
Strategy C: Design and implement a written plan to strengthen relationships with parishes, regional offices and other nonprofits throughout the state.
Strategy D: Educate the employees of CCNH about the overall mission and programs to encourage their ability to support and share the message about the organization.
Strategy E: Design and implement a written plan to cultivate and steward current and prospective donors.
Strategy F: Review and revise the CCNH website.

Goal IV: Continue to implement goals that strengthen the governance of the organization.
Strategy A: Develop a description of roles and responsibilities for board members.
Strategy B: Develop and implement a plan for successfully recruiting board members who have geographical representation as well as necessary skills, expertise and contacts for an active, engaged board.
Strategy C: Review and revise committee structure to support the work of this strategic plan.
Strategy D: Create board meeting agendas that encourage dialogue and discussion about strategic issues and policies effecting CCNH.
Strategy E: Develop the capacity of the leadership and staff to effectively lead and manage the organization.
Strategy F: Develop and implement a plan to strengthen and expand volunteer recruitment.

Catholic Charities New Hampshire delivers services that teach people life and career skills which enable them to help themselves. With the knowledge of trained professionals and the support of dedicated volunteers (30,000+ hours annually), Catholic Charities is able to provide help and create hope for those in need throughout New Hampshire.

Catholic Charities New Hampshire's programs include:

• New Hampshire Food Bank
• Community Services
• OUR PLACE prenatal, parenting and life preparation/child legacy programs
• Counseling Services
• Immigration Legal Services
• Liberty House Veterans Services
• The CareGivers and Monadnock at Home - services for people who are seniors or disabled
• New Generation - emergency and transitional housing for pregnant women and youg mothers experiencing homelessness
• St. Charles School
• Seven licensed Rehabilitation and Healthcare centers
• Three service-enhanced independent living facilities

Our social services division receives in excess of $20 million annually in cash and in-kind donations, which represents almost one-third our budget.

Our staff is immersed in their respective communities and fields of service, and is active as representatives on local, state and national boards, committees and task forces, including:

• Rotary
• Serenity Place
• Child Health Services
• Manchester Community Health Center
• Manchester Continuum of Care
• Greater Manchester Mental Health
• NH Health Care Association
• Volunteer NH
• NH Hospice & Palliative Care Organization
• Mayor's 10-year task force to end homelessness/Manchester Homeless Day Center
• Feeding America
• NH Supreme Court's Character & Fitness Committee
• NH Council on Fundraising (CONFR)/ Association of Fundraising Professionals – Northern New England (AFP – NNE)
• Multiple community-centric committees & task forces around the state via participation from our directors at our 10 district offices

This type of presence in our state allows us, organizationally, to listen, to adapt, and to respond in various ways to human service needs that have arisen at different times.

While the scope of our services is vast, by no means are we looking to “do it all". There are many nonprofits in New Hampshire doing exceptional work. With this in mind, we deliberately seek to collaborate with other nonprofit and corporate partners to achieve greater efficiencies and more effective outcomes.

In 2018 and 2019, respectively, CCNH acquired the programs and assets of The CareGivers and Monadnock at Home, helping elderly and disabled maintain their independence and dignity. We provide rides to medical and other essential appointments for those who cannot access reliable transportation, deliver food to those unable to shop on their own, or simply provide emotional support for individuals who otherwise would live amid isolation or loneliness.

In 2019, CCNH acquired the programs and assets of Liberty House, supporting vulnerable veterans by connecting them to available resources and providing a safe, substance-free transitional house. Staff assist with recovery, job placement, and mental/physical wellness programs. We also provide food, clothing, community referrals and various advocacy programs.

We have partnered with Planetree, the driver of “patient-centered care", and implemented their successful model to enhance the dignity and quality of life for those living in our rehabilitation and nursing facilities. We are one of the first in NH to institute this model of care. In addition, we recently completed a $5+ million renovation of Mount Carmel, our flagship healthcare facility in Manchester.

The New Hampshire Food Bank has experienced an increase in food distribution to more than 15 million pounds of food annually, serving more than 400 NH hunger relief agencies.

At OUR PLACE, approximately 100 first-time parents work with nurse educators and social workers through their pregnancies and for the first 3 years of their child's life. We are in the process of initiating "Safe Sleep for Babies" and "Positive Discipline" curricula.

We have also:

• initiated a new branding/marketing plan for Catholic Charities New Hampshire, focusing on our new tag line: Moving Lives Forward.
• centralized our human resource functions and streamlined policies and procedures ranging from onboarding, performance evaluations, employee recognition, etc.

Our biggest strength is our employees! The majority of our employees choose to work for Catholic Charities New Hampshire because, for them, work is more than a paycheck – it's a ministry – and they feel that it's an opportunity for them to honor the dignity of life and the dignity of every individual they serve – every day.