Human Services

Catholic Charities New Hampshire

Moving Lives Forward

aka Catholic Charities New Hampshire d/b/a New Hampshire Food Bank

Manchester, NH

Mission

Assisting individuals and families in crisis – from all walks of life and backgrounds – is at the core of Catholic Charities NH’s mission and work. It’s what we’ve been doing every day for the past 75 years. While COVID-19 presents a whole new set of unpredictable challenges, we are equipped and ready to work tirelessly in easing the burden and hardship for those who need it most. CCNH provides direct assistance, on a case-by-case basis, to help the state’s most vulnerable populations navigate unprecedented times of crisis and position them towards long-term stability.

Ruling Year

1946

President and CEO

Mr. Thomas Blonski

Vice President & COO

Ms. Dominique Rust

Main Address

215 Myrtle St

Manchester, NH 03104 USA

Formerly Known As

New Hampshire Catholic Charities

Keywords

New Hampshire, Catholic Charities, Social Services, Food Bank, NH, Adoption, Counseling, Immigration, Refugee, pregnancy, parenting, family services

EIN

02-0222163

 Number

4341115207

Cause Area (NTEE Code)

Human Service Organizations (P20)

Rehabilitative Medical Services (E50)

Mental Health Treatment (F30)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Social Media

Blog

Programs + Results

What we aim to solve

Catholic Charities honors the dignity of life with programs and services that create pathways out of poverty, heal and comfort the sick, strengthen families, feed the hungry and welcomes the newcomers.

Catholic Charities New Hampshire builds strong communities by:

Teaching parenting skills that prevent child abuse.
Setting smart goals with a Life Plan to move lives forward.
Legal representation enabling newcomers to become citizens.
Working to combat the root causes of hunger and poverty.
Providing healing with comprehensive in-home care, independent living, assisted living, rehabilitation and long-term care.

Because of you, we are able to move lives forward.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

New Hampshire Food Bank

Parish and Community Services

OUR PLACE Prenatal and Parenting Education

Immigration Legal Services

Counseling Services

Family Services - Adoption Services

Health and Senior Care Services

The CareGivers

Liberty House

Where we work

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

While COVID-19 presents a whole new set of unpredictable challenges, we are equipped and ready to work tirelessly in easing the burden and hardship for those who need it most. Assisting individuals and families in crisis – from all walks of life and backgrounds – is at the core of Catholic Charities NH’s mission and work. It’s what we’ve been doing every day for the past 75 years. CCNH provides direct assistance, on a case-by-case basis, to help the state’s most vulnerable populations navigate unprecedented times of crisis and position them towards long-term stability. For those we serve, the following needs rise to the top during the COVID-19 pandemic: • Emergency financial relief assistance for individuals/families in need throughout the Granite State. • Food assistance for homebound, disabled and isolated seniors in Greater Manchester and Greater Nashua. • Unplanned childcare expenses for essential healthcare staff across Catholic Charites NH’s skilled nursing facilities statewide. • Access to teletherapy for uninsured individuals struggling with anxiety, stress and unexpected life changes. OUR VISION Catholic Charities New Hampshire, one of the largest private social service agency in NH, provides holistic individualized services to strengthen families and build independence. Our goal is to support the ongoing and emerging needs of the people throughout the state regardless of religious affiliation, race, gender, age or income. OUR MISSION Grounded in the life and ministry of Jesus Christ, Catholic Charities New Hampshire responds to those in need with programs that heal, comfort, and empower. VALUES AND PRINCIPLES • We serve with compassion, integrity, while respecting the dignity of every person.. • We are committed to serving the poor and most vulnerable. STRATEGIC GOALS I. Develop program capacity to meet the emerging needs of the people we serve. II.Develop the financial strength through diverse revenue streams necessary to support the work of CCNH. III. Create and implement a communication/marketing plan designed to raise awareness CCNH. IV. Continue to implement goals that strengthen the governance of the organization.

Goal I. Develop program capacity to meet the emerging needs of the people we serve.
Strategy A: Design and implement strategies to assess quality of current programs and services.
Strategy B: Conduct a needs assessment of unmet social service needs throughout the state.
Strategy C: Determine core service areas for the future.

Goal II. Develop the financial strength through diverse revenue streams necessary to support the work of CCNH.
Strategy A: Develop a multi-year projection of operating, program and facility needs for the next three years.
Strategy B: Create and implement an annual fund strategy designed to expand the base of donors as well as increase the average gift:
Strategy C: Develop a written plan and implement an approach to attract the financial support of corporations and businesses to the mission and vision of CCNH.
Strategy D: Define and implement options designed to diversify and increase funding (grants, revenue/fee-generating programs, increased donor support, sponsorships).
Strategy F: Create and implement a Planned Giving program designed to support the long-term mission of CCNH.

Goal III: Create and implement a communications/marketing plan designed to raise awareness of CCNH.
Strategy A: Create a core message which conveys the mission of CCNH
Strategy B: Create and implement a marketing plan designed to raise the profile of CCNH.
Strategy C: Design and implement a written plan to strengthen relationships with parishes, regional offices and other nonprofits throughout the state.
Strategy D: Educate the employees of CCNH about the overall mission and programs to encourage their ability to support and share the message about the organization.
Strategy E: Design and implement a written plan to cultivate and steward current and prospective donors.
Strategy F: Review and revise the CCNH website.

Goal IV: Continue to implement goals that strengthen the governance of the organization.
Strategy A: Develop a description of roles and responsibilities for board members.
Strategy B: Develop and implement a plan for successfully recruiting board members who have geographical representation as well as necessary skills, expertise and contacts for an active, engaged board.
Strategy C: Review and revise committee structure to support the work of this strategic plan.
Strategy D: Create board meeting agendas that encourage dialogue and discussion about strategic issues and policies effecting CCNH.
Strategy E: Develop the capacity of the leadership and staff to effectively lead and manage the organization.
Strategy F: Develop and implement a plan to strengthen and expand volunteer recruitment.

Catholic Charities New Hampshire delivers services that teach people life and career skills which enable them to help themselves. With the knowledge of trained professionals and the support of dedicated volunteers (30,000+ hours annually), Catholic Charities is able to provide help and create hope for those in need throughout New Hampshire. Catholic Charities New Hampshire's programs include: • New Hampshire Food Bank • Parish and Community Services • Adoption and Maternity Services • OUR PLACE prenatal, parenting and life preparation/child legacy programs • Counseling Services • Immigration Legal Services • Liberty House Veterans Services • The CareGivers and Monadnock at Home - elderly Services • St. Charles School • Seven licensed Rehabilitation and Healthcare centers • Three service-enhanced independent living facilities • Our social services division receives in excess of $20 million annually in cash and in-kind donations, which represents almost one third of our budget. Our staff is immersed in their respective communities and fields of service, and is active as representatives on local, state and national boards, committees and task forces, including: • Rotary • Serenity Place • Child Health Services • Manchester Community Health Center • Manchester Continuum of Care • Greater Manchester Mental Health • NH Health Care Association • Volunteer NH • NH Hospice & Palliative Care Organization • Mayor's 10-year task force to end homelessness/Manchester Homeless Day Center • Feeding America • NH Supreme Court's Character & Fitness Committee • NH Council on Fundraising (CONFR)/ Association of Fundraising Professionals – Northern New England (AFP – NNE) • Multiple community-centric committees & task forces around the state via participation from our directors at our 10 district offices This type of presence in our state allows us, organizationally, to listen, to adapt, and to respond in various ways to human service needs that have arisen at different times. While the scope of our services is vast, by no means are we looking to “do it all". There are many nonprofits in New Hampshire doing exceptional work. With this in mind, we deliberately seek to collaborate with other nonprofit and corporate partners alike in order to achieve greater efficiencies and more effective outcomes.

Currently, most Catholic Charities programs and program locations track program data using Apricot, a case management and outcome tracking software. Apricot enables Catholic Charities to collect, manage, and analyze program data in an integrated, web-based system, and use this information to improve programs and outcomes for participants. Because the centralized system is web-based, all Catholic Charities NH programs and locations throughout the state have equal, real-time access for data input, data retrieval, and generating reports. In addition, data is available for retrieval and analysis as soon as it is put in the system, enabling program managers to make “real-time" assessments of program operations, impacts, and efficacy. We have also initiated a Balanced Scorecard approach to evaluate and refine our programs to improve solutions that break the cycle of dependency and lead people through crises towards independence. Our vision is for our clients to experience dignity and worth from life's inception through life's completion. Our goal is to develop responsive services - with demonstrated impact - that bridge a needs gap. Internally, we are also looking to more fully develop integrated communication and collaboration among our programs, with the goal of creating a greater sense of interdependence among the services we offer. In this way, when a client comes to us with multiple needs, there will be a seamless transition from one program service to another. As an example, many of the people coming to our District Offices need immediate assistance to get over a crisis, but often they require financial literacy, counseling, sometimes immigration services, and more, in order to achieve greater self-sufficiency. Through purposeful collaboration and communication among our program services, we can meet many of these needs in a more effective and efficient manner. We have increased our organizational capacity and efficiency by moving to electronic medical records for all of our nursing homes; integrating a new financial software package, and initiating the Apricot social service metrics software package tailored to our program evaluation needs.

In 2018 and 2019, respectively, CCNH acquired the programs and assets of The CareGivers and Monadnock at Home, helping elderly and disabled maintain their independence and dignity. We provide rides to medical and other essential appointments for those who cannot access reliable transportation, deliver food to those unable to shop on their own, or simply provide emotional support for individuals who otherwise would live amid isolation or loneliness. In 2019, CCNH acquired the programs and assets of Liberty House, supporting vulnerable veterans by connecting them to available resources and providing a safe, substance-free transitional house. Staff assist with recovery, job placement, and mental/physical wellness programs. We also provide food, clothing, community referrals and various advocacy programs. We have partnered with Planetree, the driver of “patient-centered care", and implemented their successful model to enhance the dignity and quality of life for those living in our rehabilitation and nursing facilities. We are one of the first in NH to institute this model of care. In addition, we recently completed a $5+ million renovation of Mount Carmel, our flagship healthcare facility in Manchester. The New Hampshire Food Bank has experienced an increase in food distribution to more than 14 million pounds of food annually, serving more than 400 NH hunger relief agencies. At OUR PLACE, approximately 100 first-time parents work with nurse educators and social workers through their pregnancies and for the first 3 years of their child's life. We are in the process of initiating "Safe Sleep for Babies" and "Positive Discipline" curricula. We have also: • initiated a new branding/marketing plan for Catholic Charities New Hampshire, focusing on our new tag line: Moving Lives Forward. • centralized our human resource functions and streamlined policies and procedures ranging from onboarding, performance evaluations, employee recognition, etc. Our biggest strength is our employees! The majority of our employees choose to work for Catholic Charities New Hampshire because, for them, work is more than a paycheck – it's a ministry – and they feel that it's an opportunity for them to honor the dignity of life and the dignity of every individual they serve – every day.

External Reviews

Awards

Changemakers Award 2010

Ashoka/Green Mountain Coffee

NH Advantage Award 2011

NH Business and Industry Association

Centennial Award 2011

Catholic Charities USA

Non-Profit of the Year 2014

Business New Hampshire

Advocacy Hall of Fame 2013

Feeding America

Top 100 Rehabilitation and Nursing Facilities 2013

US News and World Report

Silver Quality Award for Excellence in Healthcare 2013

AHCA

External Assessments

Evaluated via the Impact Genome Project (2019)

Financials

Catholic Charities New Hampshire

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Operations

The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2018, 2017 and 2016
  • A Pro report is also available for this organization.

See what's included

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Yes

Organizational Demographics

In order to support nonprofits and gain valuable insight for the sector, GuideStar worked with D5—a five-year initiative to advance diversity, equity, and inclusion in philanthropy—in creating a questionnaire. This section is a voluntary questionnaire that empowers organizations to share information on the demographics of who works in and leads organizations. To protect the identity of individuals, we do not display sexual orientation or disability information for organizations with fewer than 15 staff. Any values displayed in this section are percentages of the total number of individuals in each category (e.g. 20% of all Board members for X organization are female).

SOURCE: Self-reported by organization

Gender

Race & Ethnicity

Sexual Orientation

Disability

Diversity Strategies

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We track retention of staff, board, and volunteers across demographic categories
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We track income levels of staff, senior staff, and board across demographic categories
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We track the age of staff, senior staff, and board
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We track the diversity of vendors (e.g., consultants, professional service firms)
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We have a diversity committee in place
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We have a diversity manager in place
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We have a diversity plan
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We use other methods to support diversity