Human Services

Catholic Charities New Hampshire

Moving Lives Forward

aka Catholic Charities New Hampshire d/b/a New Hampshire Food Bank   |   Manchester, NH   |  www.nh-cc.org

Mission

Assisting individuals and families in crisis – from all walks of life and backgrounds – is at the core of Catholic Charities NH’s mission and work. It’s what we’ve been doing every day for the past 75 years. While COVID-19 presents a whole new set of unpredictable challenges, we are equipped and ready to work tirelessly in easing the burden and hardship for those who need it most. CCNH provides direct assistance, on a case-by-case basis, to help the state’s most vulnerable populations navigate unprecedented times of crisis and position them towards long-term stability.

Ruling year info

1946

President and CEO

Mr. Thomas Blonski

Vice President & COO

Ms. Dominique Rust

Main address

215 Myrtle St

Manchester, NH 03104 USA

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Formerly known as

New Hampshire Catholic Charities

EIN

02-0222163

Cause area (NTEE code) info

Human Service Organizations (P20)

Rehabilitative Medical Services (E50)

Mental Health Treatment (F30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Catholic Charities honors the dignity of life with programs and services that create pathways out of poverty, heal and comfort the sick, strengthen families, feed the hungry and welcomes the newcomers.

Catholic Charities New Hampshire builds strong communities by:

Teaching parenting skills that prevent child abuse.
Setting smart goals with a Life Plan to move lives forward.
Legal representation enabling newcomers to become citizens.
Working to combat the root causes of hunger and poverty.
Providing healing with comprehensive in-home care, independent living, assisted living, rehabilitation and long-term care.

Because of you, we are able to move lives forward.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

New Hampshire Food Bank

The New Hampshire Food Bank is the only food bank in the state, supplying more than 14.2 million pounds of food annually to food pantries, homeless shelters, soup kitchens and other qualified agencies: totaling more than 425 non-profits that serve those who are hungry. On average, these agencies receive 50% of their food from the Food Bank’s distribution program. To address the root causes of hunger in New Hampshire, the Food Bank also operates several outreach programs under the innovative Recipe for Success umbrella, including job training, nutrition education, production gardens, and child hunger programs. The primary goal of Recipe For Success is to empower New Hampshire's most vulnerable people to become more self-sufficient and enable them to improve their current circumstances. Secondary goals include making effective use of high quality foods that approach their pull dates, and providing tens of thousands of prepared meals to hungry people across the state. The target population for the Recipe for Success programs includes under/unemployed adults and children and families living at 185% at or below poverty level.

Population(s) Served
Economically disadvantaged, low-income, and poor people
General/Unspecified
Budget
$25,812,765

Providing help and creating hope…everyday.

The Parish and Community Outreach program of New Hampshire Catholic Charities supports and assists in examining pressing social needs (poverty, aging, disability, hunger, etc.) and developing volunteer-driven, collaborative responses rooted in gospel values. The professional personnel help parishes to respond to public needs through maintained relationships with pastoral staff and through the involvement in collaborative efforts and programs between parishes and the community. In addition, the program provides periodic training for volunteers as well as information and referral services in an effort to assist people who are struggling through difficult circumstances. Education programs and workshops are available by request, support groups are also arranged based on need, and Protecting God's Children classes are offered (a prerequisite for anyone in the diocese interested in working with youth). Core Services Include:

- Education programs and workshops, including Basic Financial Fitness
- Involvement in collaborative community efforts and programs
- Information and Referral to Resources
- Training
- Parish /community volunteers
- Help to organize parish educational and service programs
- Connect and maintain relationships with pastors and parish staff

Population(s) Served
General/Unspecified
Budget
$1,797,221

Helping First-time Parents to Empower Themselves… Since its inception in 1982, the Our Place pregnancy and parenting education program, with service locations in Nashua and Manchester, NH, has been creating safe, caring, and supportive environments for the babies and children of low-income parents. Using an individual case-management approach and CCNH’s proprietary Life Plan assessment tool, Our Place provides comprehensive, long-term casework services beginning with pregnancy, and up to three years following birth. Low-income immigrant and refugee parents represent a growing share of Our Place clients, with 72% of clients from countries of origin other than the United States, representing 15 nations in Africa, Asia, and Central America. OUR PLACE services are offered free of charge to participants, and include: Pregnancy Education Prenatal Information Childbirth Preparation Breastfeeding Education and Support Post-partum and Newborn Education and Follow-Up Child Development Education and Parenting Skills (curriculum includes) Nurturing Your Newborn Your Baby's First Year The Challenge of Toddlers Positive Discipline Supportive Services Education and Vocational Guidance Group Activities and Support Adoption Education and Information Community Resource Referral

Population(s) Served
Parents
Budget
$486,790

As with our own ancestors who journeyed to the USA for a better life, every year, many immigrants come to the United States in search of that same dream. Through the office of Immigration and Refugee Services, New Hampshire Catholic Charities provides newcomers with casework, support, and guidance throughout the process of becoming a United States citizen - from immigration to naturalization.

Those served by Catholic Charities have fled persecution due to race, religion, nationality, political opinion, or membership in a group and many others would suffer extreme hardship if they returned to their countries of origin. Through our program, individuals and families that are eligible for immigration benefits, but who cannot afford private assistance, are provided with low-cost immigration counseling and legal representation. In addition, our program offers some social services to both the immigrant and refugee. It also advocates on public policy positions that address their needs and conditions.

Population(s) Served
Immigrants, newcomers, refugees
Budget
$1,160,713

When you need someone to talk to, someone who will listen, someone who can help…

New Hampshire Catholic Charities provides individual, marital, family, and couples' counseling, helping people with a variety of personal difficulties including:

Depression
Stress
Family Conflicts
Relationship Problems
Anxiety
Substance Abuse
Life Adjustment Issues
Grief and Loss

With the ultimate goal of improving quality of life, counseling helps people increase their self-esteem, cope more effectively with stress, and reduce isolation. It also helps individuals and families strengthen communication skills in order to build and sustain healthy relationships and live more satisfying lives.

Our counseling services are provided by clinical social workers and mental health counselors licensed by the Board of Mental Health Practice of the State of New Hampshire.

Population(s) Served
People with psychosocial disabilities
People who abuse drugs, alcohol, or other substances
Budget
$1,169,453

Adoption Services has been a program since NH Catholic Charities’ inception. Facing an unplanned pregnancy can be overwhelming and confusing. Adoption is a choice that birthparents consider when, in their hearts, they know that they are unable to care for a child. By choosing adoption, birthparents find comfort in knowing that they gave life and that their child will be raised in a secure and loving home. The staff of Catholic Charities offer guidance and support with care and understanding. Adoption information and counseling Care for your baby while you consider your choices Help with legal representation The opportunity to choose adoptive parents Guidance on decisions about maintaining contact with the adoptive family Our professional staff also offers a continuum of post-adoptive care through confidential search and reunion services. As a licensed adoption agency, home studies for private adoptions can be provided.

Population(s) Served
Adults
Parents
Budget
$113,538

Catholic Charities’ Healthcare Services provide independent living to short and long term care in a warm and supportive atmosphere where residents are cared for according to their individual needs. Short-Term Skilled Nursing and Rehabilitation Care: Rehabilitative therapy and nursing care for patients following hospitalization for surgery, traumatic injuries, strokes and medical treatment. Long-Term Care: Nursing and supportive services for individuals with chronic illness who need 24 hour care. Individual care plans assist individuals to achieve their highest level of independence and live their life to its fullest each day. Alzheimer’s & Dementia Care: Compassionate personalized care is provided for individuals with Alzheimer’s or similar memory impairments in a dedicated secure nursing “neighborhood.” Senior Living Communities: Catholic Charities’ Senior Living Communities offer independent living in a comfortable and secure apartment setting with the availability of limited non-nursing services such as transportation and meals. Hospice Care: Providing comfort and support for patients and family when curative or restorative care is no longer appropriate or desired for terminally-ill individuals. Additional services include Assistance with Medicaid applications Discharge planning, consultation and coordination of home care service Certified mental health services Licensed dental, podiatry, optometry and audiology consultants

Population(s) Served
Aging, elderly, senior citizens
Budget
$45,632,987

The CareGivers helps homebound elderly and disabled in the Greater Manchester and Nashua areas maintain their independence and dignity through the spirit of volunteerism. We provide rides to medical and other essential appointments for those who cannot access reliable transportation, deliver food to those unable to shop on their own, or simply provide emotional support for individuals who otherwise would live amid isolation or loneliness. Our clients often live alone on fixed incomes and without other means of services. Because of CareGivers, their wishes to remain living at home are preserved, their health and wellness improve and they positively engage in the world around them. Our Services: Caring Cupboard: Personalized mobile food pantry that delivers free groceries to eligible neighbors in need each month. Caring Rides: Assistance and transportation to the doctor’s office, dentist appointments, pharmacies and more. Emotional Support: Volunteers build relationships with clients through friendly visits and reassuring phone calls, helping clients avoid feelings of loneliness and isolation. All services are provided free of charge.

Population(s) Served
Aging, elderly, senior citizens
Economically disadvantaged, low-income, and poor people
Budget
$397,535

Helping Homeless and Struggling Veterans Liberty House supports vulnerable veterans by connecting them to available resources and providing a safe, substance-free transitional house. Staff assist with recovery, job placement, and mental/physical wellness programs. We also provide food, clothing, community referrals and various advocacy programs.

Population(s) Served
Veterans
Economically disadvantaged, low-income, and poor people
Budget
$1,034,612

Where we work

Awards

Changemakers Award 2010

Ashoka/Green Mountain Coffee

NH Advantage Award 2011

NH Business and Industry Association

Centennial Award 2011

Catholic Charities USA

Non-Profit of the Year 2014

Business New Hampshire

Advocacy Hall of Fame 2013

Feeding America

Top 100 Rehabilitation and Nursing Facilities 2013

US News and World Report

Silver Quality Award for Excellence in Healthcare 2013

AHCA

External assessments

Evaluated via the Impact Genome Project (2019)

Charting impact

SOURCE: Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

While COVID-19 presents a whole new set of unpredictable challenges, we are equipped and ready to work tirelessly in easing the burden and hardship for those who need it most. Assisting individuals and families in crisis – from all walks of life and backgrounds – is at the core of Catholic Charities NH’s mission and work. It’s what we’ve been doing every day for the past 75 years. CCNH provides direct assistance, on a case-by-case basis, to help the state’s most vulnerable populations navigate unprecedented times of crisis and position them towards long-term stability. For those we serve, the following needs rise to the top during the COVID-19 pandemic: • Emergency financial relief assistance for individuals/families in need throughout the Granite State. • Food assistance for homebound, disabled and isolated seniors in Greater Manchester and Greater Nashua. • Unplanned childcare expenses for essential healthcare staff across Catholic Charites NH’s skilled nursing facilities statewide. • Access to teletherapy for uninsured individuals struggling with anxiety, stress and unexpected life changes. OUR VISION Catholic Charities New Hampshire, one of the largest private social service agency in NH, provides holistic individualized services to strengthen families and build independence. Our goal is to support the ongoing and emerging needs of the people throughout the state regardless of religious affiliation, race, gender, age or income. OUR MISSION Grounded in the life and ministry of Jesus Christ, Catholic Charities New Hampshire responds to those in need with programs that heal, comfort, and empower. VALUES AND PRINCIPLES • We serve with compassion, integrity, while respecting the dignity of every person.. • We are committed to serving the poor and most vulnerable. STRATEGIC GOALS I. Develop program capacity to meet the emerging needs of the people we serve. II.Develop the financial strength through diverse revenue streams necessary to support the work of CCNH. III. Create and implement a communication/marketing plan designed to raise awareness CCNH. IV. Continue to implement goals that strengthen the governance of the organization.

Goal I. Develop program capacity to meet the emerging needs of the people we serve.<br/> Strategy A: Design and implement strategies to assess quality of current programs and services.<br/> Strategy B: Conduct a needs assessment of unmet social service needs throughout the state.<br/> Strategy C: Determine core service areas for the future.<br/><br/>Goal II. Develop the financial strength through diverse revenue streams necessary to support the work of CCNH.<br/> Strategy A: Develop a multi-year projection of operating, program and facility needs for the next three years.<br/> Strategy B: Create and implement an annual fund strategy designed to expand the base of donors as well as increase the average gift:<br/> Strategy C: Develop a written plan and implement an approach to attract the financial support of corporations and businesses to the mission and vision of CCNH. <br/> Strategy D: Define and implement options designed to diversify and increase funding (grants, revenue/fee-generating programs, increased donor support, sponsorships).<br/> Strategy F: Create and implement a Planned Giving program designed to support the long-term mission of CCNH.<br/><br/>Goal III: Create and implement a communications/marketing plan designed to raise awareness of CCNH.<br/> Strategy A: Create a core message which conveys the mission of CCNH<br/> Strategy B: Create and implement a marketing plan designed to raise the profile of CCNH.<br/> Strategy C: Design and implement a written plan to strengthen relationships with parishes, regional offices and other nonprofits throughout the state.<br/> Strategy D: Educate the employees of CCNH about the overall mission and programs to encourage their ability to support and share the message about the organization.<br/> Strategy E: Design and implement a written plan to cultivate and steward current and prospective donors.<br/> Strategy F: Review and revise the CCNH website.<br/><br/>Goal IV: Continue to implement goals that strengthen the governance of the organization.<br/> Strategy A: Develop a description of roles and responsibilities for board members.<br/> Strategy B: Develop and implement a plan for successfully recruiting board members who have geographical representation as well as necessary skills, expertise and contacts for an active, engaged board.<br/> Strategy C: Review and revise committee structure to support the work of this strategic plan.<br/> Strategy D: Create board meeting agendas that encourage dialogue and discussion about strategic issues and policies effecting CCNH.<br/> Strategy E: Develop the capacity of the leadership and staff to effectively lead and manage the organization.<br/> Strategy F: Develop and implement a plan to strengthen and expand volunteer recruitment.

Catholic Charities New Hampshire delivers services that teach people life and career skills which enable them to help themselves. With the knowledge of trained professionals and the support of dedicated volunteers (30,000+ hours annually), Catholic Charities is able to provide help and create hope for those in need throughout New Hampshire. Catholic Charities New Hampshire's programs include: • New Hampshire Food Bank • Parish and Community Services • Adoption and Maternity Services • OUR PLACE prenatal, parenting and life preparation/child legacy programs • Counseling Services • Immigration Legal Services • Liberty House Veterans Services • The CareGivers and Monadnock at Home - elderly Services • St. Charles School • Seven licensed Rehabilitation and Healthcare centers • Three service-enhanced independent living facilities • Our social services division receives in excess of $20 million annually in cash and in-kind donations, which represents almost one third of our budget. Our staff is immersed in their respective communities and fields of service, and is active as representatives on local, state and national boards, committees and task forces, including: • Rotary • Serenity Place • Child Health Services • Manchester Community Health Center • Manchester Continuum of Care • Greater Manchester Mental Health • NH Health Care Association • Volunteer NH • NH Hospice & Palliative Care Organization • Mayor's 10-year task force to end homelessness/Manchester Homeless Day Center • Feeding America • NH Supreme Court's Character & Fitness Committee • NH Council on Fundraising (CONFR)/ Association of Fundraising Professionals – Northern New England (AFP – NNE) • Multiple community-centric committees & task forces around the state via participation from our directors at our 10 district offices This type of presence in our state allows us, organizationally, to listen, to adapt, and to respond in various ways to human service needs that have arisen at different times. While the scope of our services is vast, by no means are we looking to “do it all". There are many nonprofits in New Hampshire doing exceptional work. With this in mind, we deliberately seek to collaborate with other nonprofit and corporate partners alike in order to achieve greater efficiencies and more effective outcomes.

Currently, most Catholic Charities programs and program locations track program data using Apricot, a case management and outcome tracking software. Apricot enables Catholic Charities to collect, manage, and analyze program data in an integrated, web-based system, and use this information to improve programs and outcomes for participants. Because the centralized system is web-based, all Catholic Charities NH programs and locations throughout the state have equal, real-time access for data input, data retrieval, and generating reports. In addition, data is available for retrieval and analysis as soon as it is put in the system, enabling program managers to make “real-time" assessments of program operations, impacts, and efficacy. We have also initiated a Balanced Scorecard approach to evaluate and refine our programs to improve solutions that break the cycle of dependency and lead people through crises towards independence. Our vision is for our clients to experience dignity and worth from life's inception through life's completion. Our goal is to develop responsive services - with demonstrated impact - that bridge a needs gap. Internally, we are also looking to more fully develop integrated communication and collaboration among our programs, with the goal of creating a greater sense of interdependence among the services we offer. In this way, when a client comes to us with multiple needs, there will be a seamless transition from one program service to another. As an example, many of the people coming to our District Offices need immediate assistance to get over a crisis, but often they require financial literacy, counseling, sometimes immigration services, and more, in order to achieve greater self-sufficiency. Through purposeful collaboration and communication among our program services, we can meet many of these needs in a more effective and efficient manner. We have increased our organizational capacity and efficiency by moving to electronic medical records for all of our nursing homes; integrating a new financial software package, and initiating the Apricot social service metrics software package tailored to our program evaluation needs.

In 2018 and 2019, respectively, CCNH acquired the programs and assets of The CareGivers and Monadnock at Home, helping elderly and disabled maintain their independence and dignity. We provide rides to medical and other essential appointments for those who cannot access reliable transportation, deliver food to those unable to shop on their own, or simply provide emotional support for individuals who otherwise would live amid isolation or loneliness. In 2019, CCNH acquired the programs and assets of Liberty House, supporting vulnerable veterans by connecting them to available resources and providing a safe, substance-free transitional house. Staff assist with recovery, job placement, and mental/physical wellness programs. We also provide food, clothing, community referrals and various advocacy programs. We have partnered with Planetree, the driver of “patient-centered care", and implemented their successful model to enhance the dignity and quality of life for those living in our rehabilitation and nursing facilities. We are one of the first in NH to institute this model of care. In addition, we recently completed a $5+ million renovation of Mount Carmel, our flagship healthcare facility in Manchester. The New Hampshire Food Bank has experienced an increase in food distribution to more than 14 million pounds of food annually, serving more than 400 NH hunger relief agencies. At OUR PLACE, approximately 100 first-time parents work with nurse educators and social workers through their pregnancies and for the first 3 years of their child's life. We are in the process of initiating "Safe Sleep for Babies" and "Positive Discipline" curricula. We have also: • initiated a new branding/marketing plan for Catholic Charities New Hampshire, focusing on our new tag line: Moving Lives Forward. • centralized our human resource functions and streamlined policies and procedures ranging from onboarding, performance evaluations, employee recognition, etc. Our biggest strength is our employees! The majority of our employees choose to work for Catholic Charities New Hampshire because, for them, work is more than a paycheck – it's a ministry – and they feel that it's an opportunity for them to honor the dignity of life and the dignity of every individual they serve – every day.

Financials

Catholic Charities New Hampshire
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Operations

The people, governance practices, and partners that make the organization tick.

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Catholic Charities New Hampshire

Board of directors
as of 4/28/2020
SOURCE: Self-reported by organization
Board chair

Most Rev. Bishop Peter Libasci

Diocese of Manchester

Term: 2012 -

Most Rev. Peter Libasci

Roman Catholic Diocese of Manchester

Thomas Blonski

NH Catholic Charities

Sister Paula Marie Buley, IHM

Rivier College

Edward Dudley

Catholic Medical Center

Todd Fahey

AARP New Hampshire, State Director

Rev. Agapit Jean

St. John Neuman Parish

Jamie Coughlin

Dartmouth College

Robert Gossett

Gossett Consulting

Brian Grip

Bank of America

Patricia Shuster

Saint Anselm College

Michael Gilbert

Dartmouth-Hitchcock Concord

Joseph Raczka

Dyn

Anu Mullikin

Devine Millimet and Branch

Kevin Barrett

Dn. Rick Hilton

Very Rev. Jason Jalbert

Maria Ryan, Ph.D

Very Rev. Shawn Therrien

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Keywords

New Hampshire, Catholic Charities, Social Services, Food Bank, NH, Adoption, Counseling, Immigration, Refugee, pregnancy, parenting, family services