Home Healthcare, Hospice & Community Services, Inc.

HCS established goals for the next 24 months centered on continuing to innovate in all programs. HCS is committed to investing in the new model of a continuum of care that integrates home health, palliative, and hospice care. HCS also continues to invest in and reenergize Meals on Wheels, Healthy Starts, transportation, wellness clinics, and homemaking. Simultaneously, HCS continues to maximize technology to improve care and support employees. Attracting and retaining our workforce and preparing for the future assures our leadership place in the community.

1. REFERRAL STRATEGY
We will develop a comprehensive referral strategy to proactively respond to our competition, increase cross-program referrals, and ensure our future in the marketplace.
2. WORKFORCE DEVELOPMENT
We will invest in skills training, process improvement, technology, and
competitive compensation, to improve the experience and capacity of our workforce.
3. RESOURCE MANAGEMENT
We will invest in the required infrastructure to ensure scalable, efficient operations.
4. STRATEGIC COLLABORATIONS
We will work to increase community connections, collaborate with key partners, and prepare the organization for deeper affiliations.

Short term strategies for addressing the above goals include strict adherence to best practices. In addition, our profit and loss statement is reviewed monthly by senior staff and our board's Finance Committee. Both positive and negative variances are addressed, and negative variances must be accompanied by a plan of correction from the senior management team.

For our Hospice program, we utilize the Hospice Compare Data published by The Center for Medicare Services (CMS). This report is based upon families' feedback regarding our care and services, including response time, pain management, and a host of other metrics. Our strengths are ranked by state, region, and in the U.S., and this enables us to identify opportunities for development and where we shine.

For our Home Health program, our strategy is to maintain our 5 star ratings. We utilize the Strategic Health Program - Realtime Analytics (SHP reports), which focuses on outcomes and re-hospitalizations.

For both Hospice and Home Health, we regularly participate in mock surveys that replicate the auditing processes of national organizations who evaluate agencies such as ours. These mock surveys are time-consuming and expensive, as we must pay an outside consultant to review documentation, conduct the audit, accompany staff on client visits, and provide a written summary - but we view this as an indispensable investment that helps us accomplish our goals.

Organization-wide, HCS invests in skills training, process improvement, technology, and competitive compensation to improve the experience and capacity of our workforce. And through strategic collaboration with key partners, we are able to identify those who need our services.

Ongoing Development for Entrepreneurial skills and Clinical Quality
Monthly Board meeting
List of Committees made up of Board, Staff and Community Members Quarterly Meetings
Annual Philanthropy Retreat
Employee participation in culture of philanthropy
Everything Disc for Senior Leadership
Mock Surveys for Quality Care
Fundraising with focus on Meals of Wheels and Congregant Grab and Gos in more and more towns in Cheshire Cty

City Express....................................... 19,276 trips
Friendly Bus....................................... 5,621 trips
Home Health Aide ............................ 10,458 visits
Homemaking ..................................... 14,668 hours
Hospice............................................... 20,471 days
Healthy Starts ................................... 2,398 visits
Meals on Wheels............................... 114,682 meals
Grab and Go ........................................ 7,989 meals
Medical Social Work ........................ 1,537 visits
Nursing Care ..................................... 20,388 visits
Rehabilitation Therapies ................ 15,943 visits
Wellness ............................................. 451 clinics