PLATINUM2024

Catholic Charities of the Diocese of Worcester

Inspiring a Way Forward

aka Catholic Charities Worcester County   |   Worcester, MA   |  https://www.ccworc.org/

Learn how to support this organization

Mission

Catholic Charities Worcester County is committed to strengthening families and to serving individuals in need, regardless of racial, ethnic, cultural, or religious origins, ability to pay, or mental, physical, or developmental challenges. We believe that every person has the right to life, housing, food, shelter, clothing, and health care, and that all should be enabled to participate in the decisions that vitally affect them. Founded in 1951 by Bishop John J. Wright, the first Bishop of Worcester, Catholic Charities Worcester Countys mission was to establish a caring network in Worcester County. Today, we provide over 20 programs and services across 10 locations, benefiting more than 60 cities and towns.

Ruling year info

1982

Executive Director

Mr. Timothy McMahon

Main address

10 Hammond Street

Worcester, MA 01610 USA

Show more contact info

EIN

04-2103979

NTEE code info

Human Service Organizations (P20)

Human Service Organizations (P20)

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2021.
Register now

Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We aim to provide comprehensive support to low-to-no income and fixed-income populations throughout Worcester County. Our services are designed to stabilize immediate circumstances, address safety concerns, and foster progress towards self-sufficiency.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Stabilization Services

Our four Area Offices serve as the center for a number of programs that provide for basic needs and financial assistance, as resources allow. Our area office staff focuses on assisting individuals and families to address the risk factors that have resulted in food, housing, and socioeconomic insecurity. Our case management efforts are aimed at helping clients to stabilize their immediate circumstances, address any urgent safety concerns, learn to appropriately budget and manage their resources, plan for further education or a more stable job placement, and work proactively with the case manager to move along a path to self-sufficiency.

At our Worcester, Leominster, and Milford area offices, we offer culturally competent, choice food pantries to all. We encourage those who visit our pantries to select those items that are most appropriate for their needs, and we make every effort to provide fresh fruits, vegetables, and meats that assist them to prepare nutritious meals.

Population(s) Served
Economically disadvantaged people
Unemployed people

Catholic Charities Worcester County provides structured residential substance use treatment for women and men, 18 and older.

The Crozier House and the Women’s Recovery Program are a three to six-month residential program for the treatment of a substance use disorder and co-occuring enhanced disorder(s).

The Crozier ¾ House is a continuance of the daily program of sobriety, in a semi-structured community setting, preparing its residents for independent living.

Population(s) Served
Substance abusers
Adults

Mercy Centre is a program of Catholic Charities located in Worcester, Massachusetts. Founded by the Sisters of Mercy and Catholic Charities in the 1960s, the program serves over one hundred adults with developmental disabilities, ages eighteen and over, in four different programs from the Worcester County extended area. The Adult Services programs have been in existence fifty years.

Our programmatic services are tailored to meet individualized needs and preferences. The emphasis is placed on enriching lives through employment, training, skill building, and a full range of activities. Each program fosters growth in building self-esteem, independence, communication skills, and encourages interactions with peers and community members.

Population(s) Served
Adults
People with disabilities

Our Citizenship Assistance and Education program offers classes for legal permanent residents wanting to pass the U.S. Citizenship Exam. *Citizenship immigration counseling and application assistance are also available.

The Immigration Services team at Catholic Charities provides assistance with the various forms of immigration applications, including family-based immigration, adjustment of status, employment authorization, and other related immigration forms and procedures. We also provide referrals for immigration physicals.

Population(s) Served
Immigrants and migrants

Our home care staff is trained to provide a variety of support services which are necessary to maintain a disabled or dependent person safely and comfortably within the home setting.

Locations: Athol, Gardner, Greenfield, Leominster, Milford, Southbridge, Shelburne Falls, and Worcester, MA

Population(s) Served
Older adults
Seniors

The family shelter, subcontracted through Central Massachusetts Housing Alliance Inc., provides temporary emergency shelter when circumstances resulting in homelessness cannot be avoided. We support families with a combination of case management and direct service, provided in an environment that affirms the dignity of the individuals being served. Both one and two-parent families are welcome. Families are referred to our agency through the Department of Housing and Community Development (DHCD) and represent different towns and cities. Every family completes an assessment that helps us to address their immediate needs and move towards self-sufficiency.

Each family has their own room and shares the following common areas: kitchen, bathroom, living room, playroom, and outdoor recreational areas. In addition, parents will need to cook their own meals and participate in chores to maintain the facility.

Population(s) Served
Economically disadvantaged people
Homeless people

Our Senior Community Service Employment Program provides employment, training, and job search assistance to low-income, older job seekers that will lead participants to get an unsubsidized job. Participants must be 55 years old or older and provide up to 20 hours per week of community service work, for which they are paid minimum wage, at non-profit and government agencies.

We aim to help those who meet one or more of the following criteria:
55 or older
Unemployed
Low-income
Participants must fall at or below 125% of the Federal Poverty Guidelines

We prioritize those who are experiencing the following:
Homelessness or at risk of homelessness
Severe disability
Limited English proficiency
Low literacy skills
Veterans or qualified spouses of veterans
Severely limited employment prospects

Population(s) Served
Economically disadvantaged people
Seniors

Bishop’s Holiday Dinners
We provide Thanksgiving and Christmas Day dinners with the Bishop for people who would otherwise be alone on these holidays. Catholic Charities volunteers serve the noontime sit-down dinner to those with access to transportation at the Cathedral of Saint Paul in downtown Worcester, MA.

Holiday Meals Delivery
With the assistance of hundreds of volunteers and sponsors, we provide more than 6,500 meals on Thanksgiving and Christmas Day. These meals are delivered to home-bound elders and physically disabled individuals who would otherwise be without a holiday meal.

Backpack and School Supply Drive
Thanks to the generosity of local parishes, retailers and individual donors, each year Catholic Charities distributes new school supplies and backpacks to hundreds of children in need across our service areas.

Holiday Assistance
Thanks to the generosity of local parishes, retailers, and individual donors, each year Catholic Charities distributes Thanksgiving baskets

Population(s) Served
Seniors
People with disabilities
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Individuals assisted.

Number of low-income households who have received utilities assistance to keep the lights, heat and/or water on in their homes

This metric is no longer tracked.
Totals By Year
Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Context Notes

This includes rental and utility assistance for 2023.

Number of hygiene kits distributed

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of families received hygiene kits and products.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our organization is committed to expanding its reach and impact within the community. We are actively pursuing several goals to better serve our clients and the greater Worcester County area which includes the construction of a state-of-the-art facility at the Mercy Centre, allowing us to provide a more supportive environment for program participants. Additionally, we are aiming to increase capacity in our Crozier House men's recovery program by adding 25 beds. We would like to expand our Home Care services in both Northern and Southern Worcester County, offering crucial in-home support to a wider range of individuals. We are also targeting growth in our Parent Aide Program to strengthen the support system for more families.

To achieve these goals and offer a more enriching experience for all, we are actively seeking to increase our volunteer base. Recognizing the importance of community outreach, we are also working to enhance our name recognition and develop bilingual literature to ensure clear communication about the resources we offer. Finally, we are continuously striving to create efficiencies within our infrastructure, allowing us to serve a greater number of community members in need.

We are conducting a capital campaign to raise funds for construction and expansion. In addition to this, we will continue to research and apply for relevant grants that support our organization.

We're committed to building a strong team. We are actively participate in job fairs and volunteer fairs. We also will leverage community outreach and social media to showcase exciting opportunities. This approach will help us attract passionate staff and dedicated volunteers who share our mission.

To ensure our services are accessible to everyone in Worcester County, we are developing outreach materials in multiple languages. This will include brochures, flyers, and more translated into the languages spoken by our target communities.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Catholic Charities of the Diocese of Worcester
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Catholic Charities of the Diocese of Worcester

Board of directors
as of 04/04/2024
SOURCE: Self-reported by organization
Board chair

Dan Ricciardi

Dan Bonnette

Anthony Rozevicius

David Surprenant

Nana Adwoa Asare

Christina Andreoli

Joseph Bartulis Jr, Esq.

Delia Beltre

Rev. Msgr. John Doran

Sue Hillis

Devon Kinnard, Esq.

Rev. Michael Lavallee

Helder Machado

Thomas McNamara

Fr. Tim OBrien, SJ

Joanne Powell

Deacon Anthony Xatse

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/1/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

No data

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data