Human Services

Jewish Family & Children's Service

aka Jewish Family & Children's Service Inc.

Waltham, MA


Jewish Family & Children's Service cares for individuals and families by providing exceptional human service and health promotion programs guided by Jewish traditions of social responsibility, compassion, and respect for all members of the community.

Ruling Year


Principal Officer

Ms. Rimma Zelfand

Main Address

1430 Main Street

Waltham, MA 02451 USA


JF&CS, Visiting Moms, CHAI, Family Table, Journey to Safety, Parkinson's, disabilities, Center for Early Relationship Support, military families





Cause Area (NTEE Code)

Family Services (P40)

Developmentally Disabled Services/Centers (P82)

Senior Centers/Services (P81)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs + Results

What we aim to solve New!

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Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Services for Older Adults

Community Services

Services for People with Disabilities

Center for Early Relationship Support

Services for Children and Adolescents

Where we workNew!

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Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have and haven't they accomplished so far?

JF&CS's guiding purpose is to improve people's lives. This expansive mission extends beyond addressing immediate needs to helping clients acquire the skills and connections that support lifelong stability, health, and purpose.Because JF&CS is a multi-service agency, it has distinct impact goals for each of its program areas. These are detailed in the program descriptions provided elsewhere in this agency profile.

Because JF&CS has defined distinct impact goals for each of our target populations, strategies vary by program. That being said, our overarching strategy is to provide a full continuum of services - from prevention to intervention and remediation - while helping people gain skills and connect with sources of support that promote health, resilience, and self-reliance.

JF&CS deploys a wealth of human resources commensurate with the breadth of our mission:Our staff of over 300 full-time equivalents includes licensed clinicians, social workers, and social innovators who are leaders in their respective fields, including maternal and infant mental health, intellectual disabilities and autism spectrum disorders, clinical case management, nutrition, domestic abuse, public benefits, consumer law, eldercare, chronic disease self-management, immigration, human service administration, volunteer management, and impact assessment. Our Board of Directors includes community leaders with expertise in finance, non-profit governance, business development, marketing, academic research, healthcare, and public policy.We also engage an exceptionally large number of volunteers: approximately 2,000 per year over the past three years. Among these committed friends are lawyers who provide free legal services, families who pack groceries and deliver them to our food pantry clients, experienced mothers who serve as Visiting Moms, friendly visitors to homebound seniors, professionals who staff our program advisory committees, and adults with disabilities who volunteer throughout the agency. The JF&CS Department of Evaluation and Learning, a four-person team, spearheads all program documentation and evaluation efforts.

JF&CS has invested in a robust Department of Evaluation and Learning (DEL), which works collaboratively with program staff to design program assessments that are relevant and actionable, and to incorporate evaluation activities into program processes. Within this broad mandate, DEL staff assists programs in designing and implementing process evaluations to inform program design and conducting outcome evaluations to assess program impact. DEL staff also support the Executive Team and administrative departments by providing timely, accurate data regarding the individuals JF&CS serves. Evaluation work includes developing logic models; conducting tools research and tools design to support surveys, interviews, and focus groups; performing data analysis; and writing reports to communicate key knowledge gained from the analysis. JF&CS utilizes Efforts to Outcomes (ETO), a customizable, cloud-based database, to track all individuals served through the agency's programs. DEL builds, maintains, and configures ETO as needed for each JF&CS program. In addition, DEL continuously trains staff on the use of ETO and creates queries to enable the flexible use and reporting of data coming out of the database. JF&CS comprises 44 programs with over 90 different services, each of which has a tailored set of descriptive and measurement data. Upon intake into a program, agency staff collects for each client a full set of demographic and diagnostic data. This descriptive information is of critical importance in understanding the populations our agency serves, and is checked for completeness and accuracy regularly via an internal monitoring report. In addition to this descriptive data, JF&CS additionally collects a broad range of performance data, including both process outcomes (e.g., client experience and satisfaction) and change measures (e.g., reduced depression, increased self-sufficiency). DEL is currently developing individual program monitoring reports for each and every program so that they will have unprecedented access to their own performance management data in real time. These reports include data on client demographics, enrollments, terminations, census/case load, attendance, visits, and other key activities and dosage factors. Additionally, reports include links to the aggregate survey responses from each program so that directors can easily monitor client feedback for patterns and make appropriate changes and corrections. DEL supports this feedback loop by helping programs to put in place a regular process for reviewing the data from client surveys and standardized assessment tools. As one example of a change in programming resulting directly from thoughtful examination of program data, the Visiting Moms program recently developed a Vulnerable Families team specifically designed to meet the needs of a growing segment of the client population that face multiple risk factors. The need for this team was identified by the program director, who noticed the changing demographic profiles of clients referred into the Visiting Moms program.

Please see our program descriptions for evidence of progress toward meeting our long-term goals in each area.

External Reviews

Awards & Accreditations


Jewish Family & Children's Service

Fiscal year: Oct 01 - Sep 30

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  • Address, phone, website and contact information
  • Forms 990 for 2016, 2015 and 2015
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The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2016, 2015 and 2015
A Pro report is also available for this organization for $125.
Click here to see what's included.

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization


Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?



Has the board conducted a formal, written assessment of the chief executive within the past year?



Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?



Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?



Has the board conducted a formal, written self-assessment of its performance within the past three years?