SILVER2022

THE GUILD FOR HUMAN SERVICES INC

Transforming lives, realizing potential

aka Guild Human Services   |   Concord, MA   |  www.guildhumanservices.org

Mission

Founded in 1952, The Guild for Human Services’ mission is to educate, encourage, and empower individuals with intellectual disabilities so they may achieve their full potential to lead high quality lives and participate meaningfully in society. The Guild’s vision is to create the conditions for people with intellectual disabilities to experience quality of life, including material and emotional well-being; deep interpersonal relationships and social inclusion; personal development and fulfillment; as well as self-determination, empowerment, and protected rights.

Ruling year info

1953

Chief Executive Officer

Dr. Amy C. Sousa

Main address

521 Virginia Road

Concord, MA 01742 USA

Show more contact info

Formerly known as

The Protestant Guild for Human Services

EIN

04-2104849

NTEE code info

Specialized Education Institutions/Schools for Visually or Hearing Impaired, Learning Disabled (B28)

Developmentally Disabled Services/Centers (P82)

Group Home (Long Term (P73)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2020.
Register now

Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The mission of The Guild for Human Services is to educate, encourage and empower individuals with intellectual disabilities so they may achieve their full potential to lead high-quality lives and participate meaningfully in society. Accredited by CARF International and licensed by the Massachusetts Departments of Elementary and Secondary Education, Developmental Services, and Early Education and Care, The Guild serves more than 150 individuals with complex special needs annually, through special education and vocational services and residential programs located in eastern Massachusetts.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Youth Residential Services

The Guild's nine residences are family-style homes located in the the neighborhoods of Bedford, Billerica, Watertown, and Waltham, MA - just 20 minutes west of Boston. Each home is distinct to reflect the needs and interest of the students.

Population(s) Served
People with disabilities
People with intellectual disabilities
Children and youth

The program provides services to students between the ages of 6 and 21, and serves students up to their 22nd birthday. Specialized lessons and instruction are available to students and the Center’s curriculum is aligned with the Massachusetts Curriculum Frameworks.

Our highly-qualified team of professionals includes Certified Special Education Teachers, Occupational Therapists, Speech and Language Pathologists, Expressive Therapists, Behavior Clinicians, Employment Training Specialists, and Counselors. A full complement of nursing personnel is also on staff.

Population(s) Served
People with intellectual disabilities
People with disabilities

The mission of the Employment Services Department is to provide students with the skills, vocational training and resources to successfully secure employment in an integrated work setting. All students are paid in accordance with the Department of Labor regulations. The department consists of five full-time Employment Training Specialists (job coaches), two full-time coordinators and the Director of Employment and Support Services.

The Employment Services Department provides support and services that enable students to participate in individualized, integrated and meaningful employment opportunities. More than 90% of our students work.

Population(s) Served
People with intellectual disabilities
People with disabilities

Managing the complex health care of our students is essential. The nursing department coordinates and facilitates a variety of medical and dental appointments and works with a student's primary care physician and family to provide both routine and emergency care. The nursing department provides after hours on-call nursing throughout the night and on weekends.

Population(s) Served
People with intellectual disabilities
People with disabilities

During the school day, after school, and weekends, students participate in recreational activities. In addition to gym and fitness classes at the school, other activities might include: Special Olympics, therapeutic horseback riding, swimming, water aerobics, hiking, trips to local museums, festivals, and other favorite spots.

Population(s) Served
People with intellectual disabilities
People with disabilities

The Guild provides community-based group homes for adults with intellectual and developmental disabilities, including those with autism; behavioral challenges; and psychiatric, physical and medical disabilities.

Population(s) Served
People with intellectual disabilities
People with disabilities

Where we work

Awards

Nonprofit Excellence Award Finalists 2019

Massachusetts Nonprofit Network

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients participating in educational programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with intellectual disabilities

Related Program

Day School

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The Guild School serves students from age 6 to their 22nd birthday who are diagnosed with intellectual disabilities, including autism, along with concurrent mental health diagnoses and challenging

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Guild’s vision is to create the conditions for people with intellectual disabilities to experience the quality of life, including material and emotional well-being, deep interpersonal relationships and social inclusion, personal development, and fulfillment; as well as self-determination, empowerment, and protected rights.

The Guild’s strategies and approach to caring for individuals diagnosed with intellectual disabilities, including autism, and behavioral/mental health challenges focuses on increasing skills to allow for the greatest degree of independence and community inclusion. It is our belief that a positive educational and living experience must balance effectively the development of independent living skills, social skills, vocational skills and academic skills. Therefore, we address these facets in all of our goal setting and programming. Our highly trained and experienced team works closely with each individual to develop their skills in these areas with particular specialization in programming for individuals with complex special needs.

Offering flexibility within structure, our collaborative efforts and tailored curricula are based upon evidence-based and promising practices. The Guild is committed to offering services that are strengths-based, trauma-informed and outcomes-oriented. Through our individualized planning and continuous evaluation of needs, we support an environment that is the least restrictive and most appropriate for each individual served.

Our on-staff therapists, clinicians, educators, health-care professionals and direct-care school and residential staff help students and adults improve their life skills and address complex social, emotional and behavioral needs. At The Guild School, our student services team and residential managers further hone social skills and work to connect students to community experiences. We tailor our supports to each individual's unique needs and preferences, and we honor and value cultural diversity. Most importantly, our approach is grounded within a framework of family and community engagement, and we value parents and guardians as partners.

The Guild's robust programs and services are designed to support our strategic efforts in helping individuals with intellectual and developmental disabilities to achieve their full potential to lead high quality lives and participate meaningfully in society.

In addition to a spacious special education school, The Guild owns 21 houses comprising our residential program for youth and adults with intellectual disabilities. These family-style homes create environments where individuals are encouraged to take part in the community while experiencing the support of caring, well-trained staff.

With more than 500 dedicated professional, sumbering over 500 strong, The Guild provides a unique community-based approach to all of our care settings. The Guild's staff come from

The Guild’s leadership team is deeply devoted to the youth and adults we serve, a commitment born of professional responsibility, social justice and a personal experience with individuals with special needs.

Critically, The Guild is committed to recruiting and retaining a staff reflective of the racial and ethnic populations we serve. According to a recent filing with the U.S. Equal Employment Opportunity Commission, 79% of The Guild’s employees identify as people of color, including a significant group of new immigrants to the United States. More than one-third of the individuals we serve are people of color.

Most recently, as part of our current three-year Strategic Plan, The Guild launched a Diversity Plan affirming our commitment to non-discrimination practices in all aspects of service to individuals and our adherence to equal employment opportunity standards. The plan empowers The Guild to remove barriers to self-determination; promote representative diversity in positions of opportunity and authority; and foster a culture of inclusion through collective leadership.

In the last five years, The Guild has doubled the number of individuals we support through our three programs.

In 2014, at the Commonwealth’s request, The Guild established an adult services program to meet a growing need to support individuals who had reached their 22nd birthday and therefore were ineligible for school services at The Guild or other providers. The program has grown to serve 55 adults in 11 community-based residences around eastern Massachusetts. In an audit, the state’s Department of Developmental Services gave The Guild’s adult services a grade of 99%, the first program to achieve a score that high.

During FY18, The Guild provided services to over 63 residential students, 17 day students, and 55 adults. We also provided training and development courses to special education teachers, direct service providers, and human service professionals. During the next three years, we will be addressing three strategic initiatives: helping students transition from secondary school to adulthood; aiding underserved children internationally; and meeting the needs of our youngest learners.

In addition, The Guild will continue to remain a leader in helping children with autism, mental health, and behavioral challenges. During 2014–2016, the prevalence of children aged 3–17 years in the United States who had ever been diagnosed with a developmental disability increased from 5.76% to 6.99%. The Guild has expanded staffing and programming to teach and care for these youth.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

THE GUILD FOR HUMAN SERVICES INC
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

THE GUILD FOR HUMAN SERVICES INC

Board of directors
as of 01/27/2022
SOURCE: Self-reported by organization
Board chair

Thomas P. Corcoran

Thomas Corcoran

Susan Connors

Mike McDonnell

Claudia de Piante Vicin

Michelle Peters

Nazli Kibria

Robert Sousa

Valerie Frissora

Andrea Kraemer

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/27/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Gender identity
Female

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/27/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.