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Springwell Inc.

Solutions for older adults and those who provide care

Waltham, MA   |  www.springwell.com

Mission

Springwell provides comprehensive services to seniors, individuals with disabilities and those who care for them, guided by a commitment to the individual's right to live independently in the community. This mission is a reflection of the agency's core commitment to the dignity and self-determination of those who we serve.

Ruling year info

1977

Principal Officer

Ms. Trish Smith

Main address

307 Waverley Oaks Road, Suite 205

Waltham, MA 02452 USA

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Formerly known as

West Suburban Elder Services

EIN

04-2616064

NTEE code info

Senior Centers/Services (P81)

Meals on Wheels (K36)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Nutrition Services for Seniors

Springwell's Nutrition Program addresses the nutritional and social needs of our communities' most marginalized, vulnerable seniors, by providing home-delivered meals, community dining sites, and nutrition counseling to seniors identified as at-risk for malnutrtion. Poor nutrition among the elderly is not a new problem. The U.S. Administration on Aging estimates that 1 in 3 seniors has an inadequate diet. Those who are most vulnerable to hunger are seniors on fixed incomes, seniors with a disability, and socially isolated seniors. The numbers of these seniors are growing as our society ages, and as many seniors live longer, outliving their savings and social networks. As a result, malnutrition and hunger are becoming a reality for an increasing number of low-and-moderate income elders. Springwell's Nutrition Programs are an important community resource, and an integral part of the services that we provide to seniors, helping them to prevent hunger and maintain their independence.

Population(s) Served
Seniors

Springwell's Money Management Program (MMP) leverages highly trained and supervised volunteers to help seniors and individuals with disabilities manage and pay bills on time, frequently offering relief from anxiety around handling financial matters, and often protecting them against financial exploitation. MMP Volunteers visit clients once-a-month to assist with routine money management and bill paying. Volunteers also help clients manage their debt, communicate with utility and credit card companies, apply for food stamps, assist with banking errands, and educate about the dangers of money scams. People are often referred to the MMP due to overdue or unpaid bills, eviction notices, and /or utility shut-off notices; an insufficient amount of money to buy food and medications each month; or unexplained or out-of-character bank withdrawals, a frequent sign of financial exploitation. All those enrolled are low income individuals - 90% have an average annual income of less than $20,000.

Population(s) Served
Seniors
People with disabilities

Where we work

Affiliations & memberships

Massachusetts Association of Home Care and Area Agencies on Aging

Meals on Wheels Association of America

Alliance for Information and Referral Systems

Mass Association of Older Americans

National Association of Area Agencies on Aging

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.

  • Who are the people you serve with your mission?

    Springwell serves older adults, caregivers, and people living with chronic health conditions.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Springwell uses both qualitative and quantitative results to make improvements to all of our programs, including our Nutrition Program. It was the result of the annual client satisfaction survey several years ago that lead us to add a Chinese cultural meal option to meet the needs of the large Chinese populations in several of the communities we serve. In addition, in response to a recent year of significant program closures due to weather, we reviewed and expanded the shelf-stable meal program for seniors in our home-delivered meal program, providing additional meals. The delivery of those meals ensured that we continued to meet the needs of seniors in the program.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Asking for feedback from the people we serve has been a long-time practice at Springwell, built into our programs to ensure that we are responsive to the needs of our community.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Springwell Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Springwell Inc.

Board of directors
as of 01/12/2023
SOURCE: Self-reported by organization
Board chair

Ms. Laura Shaw

LICSW (private practice)

Term: 2020 - 2023

Gerald O'Keefe

Naomi Krasner

Wayne Johnson

Jean MacQuiddy

Rosemary Balady

Judy Chasin

Ann Cosgrove

Eileen Hsu-Balzer

Connie Koutoujian

Jeffrey Leland

Jane Shapiro

Steven Zafron

Sally Tipton

Joe Bristol

Larry Griffin

Harriet Merkowitz

Joel Bauman

Susan Peters

Janet Saluk

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/12/2023
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/12/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.