PLATINUM2023

JFS of Metrowest

Accelerating Social, Academic and Health Equity

Framingham, MA   |  http://www.jfsmw.org

Mission

MISSION:Jewish Family Service of Metrowest (JFS) provides vital social, health and community services to alleviate suffering, enhance lives and support people in need.   Values:Guided by the Jewish tradition of social responsibility and compassion, we are dedicated to: Supporting people of all ages and backgrounds Treating people with dignity and compassion Helping people achieve and sustain healthy lives and independence Providing culturally relevant services Collaborating with community partners to broaden our impactsPlease see the Annual Report for snapshots. Please see https://www.jfsmw.org/PDF/2018-JFS-Report-Community-final.pdf

Notes from the nonprofit

JFS utilizes skilled professional staff and volunteers, from and representative of the communities served. More than 60% of JFS employees, including its CEO and members of the Board of Directors, represent ethnic, racial, religious, cultural (LGBT, Disabilities) and/or language minorities. Many are, themselves, immigrants from United States-Puerto Rico, Afghanistan, Albania, Brazil, Dominican Republic, Egypt, El Salvador, Ghana, Guatemala, India, Israel, Latvia, Nigeria, Peru, Russia, South Africa, Syria, Taiwan, and Ukraine. Some have been and are clients of the agency. Languages spoken by JFS staff include English, Spanish, Portuguese, Russian, Ukrainian, Arabic, Dari, Pashto, Hebrew, Italian, French, German, Chinese, Albanian, Latvian, Bosnian/Croatian/Serbian, Malayalam, Tamil, Hindi, Ido, Igbo, Yoruba and other African Dialects, ensuring empathic, culture- consonant and language-competent service delivery.

Ruling year info

1982

CEO

Mr. Lino Covarrubias MBA

Main address

475 Franklin Street, Suite 101

Framingham, MA 01702 USA

Show more contact info

EIN

04-2730898

NTEE code info

Family Services (Adolescent Parents) (P45)

Family Services (P40)

Human Services - Multipurpose and Other N.E.C. (P99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Improving Social and Health Equity will be at the forefront of all JFS' efforts and impacts. Aggressive attempts continue at the federal level at revoking a broad guarantee of social entitlements and protections for our elders, our children, our immigrants and our people with disabilities. The social net will be difficult to repair. Our most vulnerable will fall through it. JFS is not standing by. JFS is doubling down - increasing services leading to pathways to and success in college for first generation college students; increasing basic assistance and legal programs for immigrants; expanding a Children’s Clothing Project; launching an initiative that will support LGBTQ frail elders; assisting the elderly to access health care and to age at home, with dignity and comfort; helping to resettle refugees and evacuees from war-torn countries, helping individuals and families meet basic needs and alleviating poverty.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

JFS Family Assistance

JFS Family Assistance provides confidential and respectful assistance/basic needs support to individuals and families to help them meet short-term challenges and remain independent and financially self-sufficient. JFS Family Assistance  combines coordinated case management services with access to short-term financial assistance. It includes financial literacy education and connects individuals and families to services at JFS and to benefits and services available in the Metrowest community.
JFS Family Assistance  works closely with Combined Jewish Philanthropies, synagogues and other communal organizations to strengthen the community’s safety net. Workshops and educational programs in addition to individual assistance are provided. Both short-term and more longitudinal support are provided to families.
In addition, JFS Family Assistance has been expanded to support immigrant families served through the agency's Reducing Achievement Gaps initiatives.

Population(s) Served
Adults

Most often the phrase “inner-city problems” brings a picture of sprawling city slums to mind. Yet inner city problems affect smaller urban centers as well.  Accelerating Academic and Social Equity is a comprehensive system of interventions to address the academic, family assistance and social needs of poor children of immigrant families in Framingham. Accelerating Academic and Social Equity gives Framingham’s most economically and educationally challenged school age children and their families the help and resources they need to succeed in school and in life. There are multiple, connected components. Through tutoring and mentoring, Accelerating Academic and Social Equity promotes children’s academic success. Through parental support and empowerment, and by assisting families to meet basic clothing and food needs, helping families to learn about nutrition, and providing case management and referral services to families overwhelmed by circumstance, the program bolsters family stability, increasing the likelihood of success. 
Accelerating Academic and Social Equity occurs in a low performance school needing special attention and resources.

Population(s) Served
Immigrants and migrants
Economically disadvantaged people

Immigrants & refugees face many challenges upon entry and in attaining long term success, including acquiring citizenship. Finding affordable housing, establishing credit, accessing healthcare, finding jobs, advancing careers, feeding/clothing their families, academic success of their children, securing transportation, learning English, complying with immigrant/refugee status requirements and adapting to cultural mores are  some of these challenges. JFS offers a constellation of culturally competent services targeted to new and established immigrants and refugees/asylees to assist them in meeting these challenges and in attaining and maintaining success:
Syrian Refugee Humanitarian Project Refugee & Asylee Resettlement  Citizenship Assistance
Youth Academic Achievement (see Pathways to Academic Growth and Enrichment (PAGE) program)
Ready for Success Career Assistance
Emergency Family Stabilization (see JFS Family Assistance program)
Financial Literacy 
Russian Community Services
English As a Second Language

Population(s) Served
Immigrants and migrants
Economically disadvantaged people

JFS offers a constellation of home and community based programs directed at serving the needs of older residents of Metrowest as well as their family caregivers. These services are designed to help elders live independently and safely in their own homes, to assist in the management of their medical challenges, to prevent hospitalization and out-of-home placement, to increase engagement and reduce social isolation, to help access needed medical services and to provide family caregivers with respite and support services. Programs include:
Patient Navigator– providing frail elders with transportation and trained volunteer escorts to accompany them to medical appointments and facilitating comprehension of healthcare instructions by elders and family caregivers;
Geriatric Care Management - offering elders assessment of needs, referral to needed services and quality care coordination;
Homecare (63% of the total Elder and Family Caregiver budget) - utilizing, experienced Personal Care Assistants and Homemakers to assist elders and persons with disabilities with personal care tasks such as, bathing, grooming, dressing, meal preparation, light housekeeping, medication reminders, exercise, walking, and toileting on either a long or short-term basis;
Chronic Disease Management – providing education and support to elders to help them manage chronic medical conditions;
Healthy Aging Metrowest – Naturally Occurring Retirement Community (NORC) - offering a primary prevention approach to overall health and well-being for elders and adults with disabilities, living in public housing;
Friendly Visitors - utilizing trained and responsible volunteers to spend time with elderly and disabled adults in order to decrease isolation through emotional engagement.

Population(s) Served
Seniors
Adults

Family and informal caregivers increasingly play an important role in the health care delivery system. Family caregivers act as important “informants” and help to reinforce the importance of information that the medical providers give or the treatment that health care providers prescribe. But 26% of Metro West older adults live alone in non-family households. For many of those with family, family members live out of the area or are otherwise unable to accompany their elderly parents/family members to medical appointments. Going to the doctor alone can be stressful, overwhelming and/or confusing for an older adult. For many elderly patients who no longer drive or who have driving restrictions, accessing medical care can be extremely challenging. Also, studies show that only 15% of patients fully understand what their doctors tell them. 50% leave their doctors’ offices uncertain about what they need to do to care for themselves. Many elderly patients have problems in vision, hearing and/or memory, making it difficult to understand and follow medical instruction.
Patient Navigators are trained volunteers who transport and accompany senior adults to their medical appointments. They are a calming influence during the appointments and help seniors and their families get the information and care they need. Patient Navigators are especially helpful when seniors need personalized support at medical appointments but family members and/or other local supports are not available.
Patient Navigators
• Talk with the senior adults before appointments to review their medications, concerns and questions.
• Accompany frail seniors to doctors’ visits and medical procedures.
• Help facilitate doctor/patient communication.
• Review instructions and help schedule follow-up visits after every medical appointment.
• Compile a complete written record of what happened at the medical appointment to share with client and family or caregivers, when requested.
• Pick up prescriptions, when needed.
• Refer clients to/provide services necessary to ensure basic needs are being met and social isolation is reduced.

Population(s) Served
Seniors
LGBTQ people

Where we work

Accreditations

Charity Navigator 4 Star Rating (2018-2023) 2018

Awards

Sharp Rescuer Social Justice Award 2017

The Sharp Foundation, Defying the Nazi’s: Sharp’s War

Humanitarian Mental Health Award 2017

William James College

Star Award 2017

NVTC

John R. Heerwagen Award for Non-profit Leadership 2018

Middlesex Savings Charitable Foundation

Community Partner Award 2022

Framingham Public Schools

50 Most Influential Business Leaders of Color in Metrowest (JFS CEO) 2020

Newton-Needham Chamber of Commerce

LatinX Trailblazer Award (JFS CEO) 2020

Massachusetts Black and Latino Legislative Caucus (MBLLC)

50 Most Influential Business Leaders of Color in Metrowest (JFS CEO) 2023

Charles River Regional Chamber of Commerce

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of older adults being supported to live at home through home care, assistive technology, and/or personal support plans

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Families

Related Program

JFS Elder and Family Caregiver Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Hundreds of hours devoted to social groups & health activities, food distributions, (1400 meals ) thousands of wellness check-ins, 1000 hours of geriatric case management 250 Homecare clients

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Economically disadvantaged people, Immigrants and migrants

Related Program

JFS Family Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Post-pandemic need for food assistance returned to a bit higher than pre-pandemic levels.

Number of households demonstrating economic improvement.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Economically disadvantaged people

Related Program

JFS Family Assistance

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

JFS' strives to mitigate the negative impact of poverty/social injustice upon the lives of Metrowest area poor and marginalized individuals and families.

JFS' leadership is committed to significant and continued organization improvement that includes constant review of financial health metrics.

Programmatic goals are to ensure that all services of the agency demonstrate clear purpose, measurable impacts, high team performance, and responsiveness and relevance to the community's rapidly changing needs and to reach those in a responsible fiscal manner.

JFS Strategic Directions emphasize standing up for those left behind in society and constantly re-tooling to meet changing community needs. Strategies include advocacy and community education as well as evidence supported direct interventions targeted to alleviate suffering, enhance lives and support people in need. These strategic interventions include:
programs that seek to move poor households from positions of crisis or vulnerability to those of stability and self-sustainability,
services that ensure meeting the food security and other basic needs of some of the poorest families in our service area,
humanitarian, comprehensive resettlement assistance for victims of atrocities associated with war, services that improve access to care, reduce social isolation and support aging at home with dignity for frail older adults,
programs that support academic performance and educational attainment of immigrant and "minority" community members,
partnerships that augment impact and seek not only to respond to but to eliminate causes of social injustice.

JFS is committed to service excellence:
through the strength of its leadership,
through senior-experienced, highly trained, culture competent staff ,
through a dedicated, diverse volunteer component exceeding 400,
through a solid, active network of community partnerships,
through aggressive, ongoing fundraising to ensure sustainability and measured growth,
through a strong performance management program that ensures quality through ongoing data collection and analysis and outcome informed program revision.

Anti-poverty initiatives were demonstrated to have positive impact upon the lives of poor client households. JFS has succeeded in ensuring access to food and other 3000 medical appointments and has offered a range of services to mitigate elder social isolation.
JFS has helped hundreds of new Americans resettle, attain citizenship and achieve self-sufficiency.
JFS has helped hundreds of minority and immigrant students reach their academic potential.

With the advent of the Covid-19 pandemic, JFS refocused efforts on helping the community throughout the crisis, instituting regular wellness check-in calls to isolated older adults and, through strengthened partnerships with other community providers, delivering and/or distributing thousands of prepared meals, groceries, toiletries and hygiene products to older adults and to families in need. JFS has been a leader in information dissemination and access facilitation for the Covid-19 vaccine.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, JFS utilizes anonymous client surveys as well as identified client feedback forms and client forums.

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

JFS of Metrowest
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

JFS of Metrowest

Board of directors
as of 09/06/2023
SOURCE: Self-reported by organization
Board chair

President Allison Kates

Community Advocate/Volunteer

Term: 2023 - 2025

Omawali Stewart

Framingham Public Schools

Josef Volman

Burns Levinson

John Herrera

EMC’s Global Real Estate and Facilities

Ian Rubin

Forrester Research

David Milowe

RBC Wealth Management

Danny Burkeman

Temple Shir Tikva

Fernando Castro

Income Tax Plus

David Podell

Mass Bay Community College

Cesar Stewart-Morales

City of Framingham

F. Xavier Cevallos

Harvard University

Nadia Valentin

New Vision Health Care Services

Deborah Gotbetter

Private

Ashley DePaolo

CommCreative

Ari Freisinger

Liminality Capital

Jay Gainsboro

Private

Barbara Schultz

Parker & Bailey Corp.

Chase Carpenter

Commonwealth Creative

Jodi Bing

Private Practice

Anita Lavakumar

Boston Public Schools

Tom Dretler

Shorelight Educational Technology

Stephanie Elkind

Private Health & Nutrition Coach

Sophie Hearne

Elana Margolis

BC/BS

Jackie Hart

Bassuk Center

Dena Kowaloff

Downeast Cider House

Meyer Levy

KLR Accounting

Denise Rosenblum

Dynamic Development

Neil Ross

Jones, Lang, Lasalle Corporate Real Estate

Phillip Strauss

Strauss Consulting LLC

Jeffrey Swartz

Morgan Stanley Wealth Management

Andrew Troop

Pillsbury, Winthrop, Shaw, Pittman LLP

Shirley Nigri Farber

TV Media

Douglas Dolgov

Boston Sports & Spine

Jake Grossman

The Grossman Companies

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 6/15/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

Equity strategies

Last updated: 09/06/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.