PLATINUM2023

Ronald McDonald House Charities of Connecticut and Western Massachusetts

Keeping Families Close

aka Ronald McDonald House Charities of Connecticut and Western Massachusetts   |   New Haven, CT   |  www.rmhc-ctma.org

Mission

The Mission of Ronald McDonald House Charities of Connecticut and Western Massachusetts is to create, identify and support programs that directly improve the health, education and well-being of children and families in Connecticut and Western Massachusetts, including operating its cornerstone programs, the Ronald McDonald House of New Haven Connecticut and the Ronald McDonald House of Springfield Massachusetts.

Ruling year info

1992

Executive Director

Ms. Michelle D'Amore

Main address

860 Howard Avenue Suite A

New Haven, CT 06519 USA

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EIN

04-2971480

NTEE code info

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Ronald McDonald House of Charities of Connecticut and Western Massachusetts

The Ronald McDonald House Charities of Connecticut and Western Massachusetts operates two cornerstone programs: the Ronald McDonald House of Connecticut in New Haven and the Ronald McDonald House of Springfield in Massachusetts. Our Ronald McDonald Houses serve as a “home-away-from-home” for families of children receiving specialized care at nearby hospitals and healthcare facilities. While we suggest a donation of $15 a night, no family is ever turned away due to their inability to contribute. Our facilities offer day-use and overnight accommodations and are located in close proximity to pediatric hospitals, providing families an added level of comfort knowing they are steps away from their child’s side. Most importantly, the Ronald McDonald House Charities of Connecticut and Western Massachusetts provides families with the support and resources they need to focus on the health of their child.

Population(s) Served
Families
Children and youth

The Ronald McDonald House of Springfield, located in Springfield, Massachusetts, was founded in 1991 and is a 21-bedroom facility, that also provides a respite suite for day-use accommodations. The House has recently completed a Room Makeover Campaign, which included renovations on all bedrooms and bathrooms and the entire lower level of the House.

Population(s) Served
Families
Children and youth

The Ronald McDonald House of Connecticut, located in New Haven, was founded in 1985 and moved to a new and expanded location in 2017. The House is an 18-bedroom facility offering 2 private respite rooms for day-use guests.

Population(s) Served
Families
Children and youth

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of families served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Caregivers, Children and youth

Related Program

Ronald McDonald House of Charities of Connecticut and Western Massachusetts

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Children and youth

Related Program

Ronald McDonald House of Charities of Connecticut and Western Massachusetts

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

230 occurances of meals were served to the families in our program . Previously, estimations of how many individual meals were listed.

Number of total dollars families saved by staying at RMHC CTMA

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Children and youth

Related Program

Ronald McDonald House of Charities of Connecticut and Western Massachusetts

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

We are happy to watch our metrics rise as we resume closer to pre-pandemic services and impact.

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Caregivers, Families, Children and youth

Related Program

Ronald McDonald House of Charities of Connecticut and Western Massachusetts

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

As a result of the global pandemic, our volunteer services have continued to be restricted in 2022.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our primary goal is keeping families close. Families need to be close to their hospitalized child during medical crisis and emergencies to maximize the hospital experience and improve the child's recovery. Families travel near and far to seek the best possible care for their child. The burden of being away from home causes additional stress on a family. High levels of stress coupled with the financial burdens associated with having a hospitalized child are huge obstacles that parents have to face. The Ronald McDonald House Charities of Connecticut and Western Massachusetts provides the comfort, support, and services that families need to face the weight of illness together.

We strive to continually grow and enhance our programs and services to meet the needs of our communities to ensure that no family is ever turned away. We frequently assess the needs of our families, as well as the hospitals in our community to make improvements on an on-going basis.

Donors and volunteers are the backbone of our organization and ensure stability and growth to our mission. Our strategy is to continue developing new relationships and stewarding existing donors to ensure we are able to accomplish our mission.

The Board of Directors provides guidance and leadership to help position the organization to achieve its goals.

The organization makes it a high-priority for staff members to attend professional development training opportunities to grow and retain talent.

More resources have been focused on social media and communications to help effectively deliver our message and create brand awareness.

Additional efforts have been placed into community outreach and developing strong ties and relationships within our communities. We have established key relationships with donors, volunteers, and in-kind donors, which has helped to offset the costs of operating our facilities.

Volunteers are the heart of our Houses, and we are fortunate to have many individuals who dedicate their time and talents by cooking for the families, assisting with special events, and covering shifts at the reception desk every day from 9am-9am. Thanks to them, we are able to offer the best possible care to families 247.

Despite the global pandemic, in 2021, we provided over 4,500 nights of services to 297 families last year, who traveled from 22 states and 3 countries around the world to receive the best possible care for their children. Over 180 active volunteers adapted and dedicated their time and talents to supporting our mission in different ways, such as donating catered meals, participating in virtual events and more. Families staying at our Ronald McDonald Houses saved an estimated $1,139,385 in out of pocket lodging and meal expenses in 2021.

As area hospitals continue to expand, we too must grow to be able to meet the increasing demand for our services. We will work in conjunction with the hospitals in our communities to continue assessing our current structure and strategically plan for the future.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

Ronald McDonald House Charities of Connecticut and Western Massachusetts
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Ronald McDonald House Charities of Connecticut and Western Massachusetts

Board of directors
as of 03/09/2023
SOURCE: Self-reported by organization
Board chair

Mrs. Cynthia Tanon-Santos

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 2/24/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/23/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.