Open Table, Inc.

Fresh food, healthy community

CONCORD, MA   |  www.opentable.org

Mission

Open Table’s mission is to address hunger in our local community by providing healthy food in a welcoming environment that respects the dignity and diversity of those served. We achieve our mission by: * Offering a wide variety of healthy and culturally appropriate food choices in our pantry and meal programs. * Engaging a team of diverse, committed and passionate staff and volunteers Value Statement: We believe that people should not be hungry. We recognize that economic, racial and gender inequality are the main drivers of food insecurity. We welcome our neighbors in need with compassion and respect. Vision Statement: We strive to end hunger by removing the barriers to food caused by race, gender, sexual orientation, disability, income and age.

Ruling year info

1993

Executive Director

Jeanine Calabria

Main address

PO BOX 42

CONCORD, MA 01742 USA

Show more addresses

EIN

04-3048933

NTEE code info

Food Service, Free Food Distribution Programs (K30)

Food Banks, Food Pantries (K31)

Nutrition Programs (K40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2020, 2019 and 2018.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Open Table offers weekly community dinner programs and food pantries in Concord and Maynard to more than 300 guests. We provide a welcoming community of support and assistance to families and individuals, including many seniors and children – we are open to all who come. It’s a simple story: since we are primarily a volunteer organization, 89 cents of every dollar is spent on feeding people.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Pantry shopping

Pantry Shopping is provided at our Maynard location. Pantry items include bags of non-perishable groceries, fresh fruits and vegetables, dairy products and other staples.

Population(s) Served
Families
Economically disadvantaged people

Open Table prepares healthy and delicious home-style meals in our professional kitchen. Meals are packaged in individual servings and frozen. Prepared meals are available to all who attend our Maynard and mobile pantry programs. We also work with local Councils on Aging and other town services to deliver prepared meals (and/or groceries) to those unable to come to us.

Open Table also offers weekly grab-and-go lunches for all seniors who attend our Maynard Pantry during special senior hours.

Population(s) Served
Families
Economically disadvantaged people
Families
Economically disadvantaged people

Through partnerships with town governments, Councils on Aging, and other organizations, we run a variety of mobile programs on weekly or monthly bases. Depending upon the population served, we provide either prepared meals, pre-packed bags of groceries, or both. Our refrigerated truck delivers the food to our partner location for direct distribution to guests or for distribution through the partners other programs.

Population(s) Served
Age groups
Immigrants and migrants
Victims and oppressed people

Through a partnership with local Councils on Aging, we provide heart-healthy prepared meals and groceries to support the DASH (Dietary Approaches to Stop Hypertension), which is designed to lower blood pressure without medication. We've also designed educational content, which will change every month, to help both staff and clients. A DASH diet information sheet is provided to volunteers who fill out online orders at the Open Table pantry and to clients to educate them on how much sodium to eat every day. A Bingo Card is distributed with each order to motivate guests to make better diet choices.

Population(s) Served
Ethnic and racial groups
Economically disadvantaged people
Ethnic and racial groups
Economically disadvantaged people
Seniors
Older adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Related Program

Prepared Meals

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

2020 listed by Calendar year; 2019 is Fiscal year (July 1 - June 30).

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Beyond providing food resources, Open Table strives to build a community of support for our guests who face many challenges. Some needs are small – a notebook for a school project, a winter jacket or boots or transportation. Many of our guests face crises in housing, fuel assistance, summer child care and critical health situations. For these issues, our guest support team determines if Open Table can help. If not, we draw on the wider community of support and refer our guests to other community agencies whenever possible.

A Volunteer Organization

Open Table was established as a 501(c)3 in 1989. Open Table has one full-time paid employee and four part-time employees — relying on the generosity of over 600 volunteers. The fifteen-member board of directors serves as the main fundraising and strategic planning body. Both the Concord and Maynard sites have operating teams that manage the day-to-day logistical needs of the organization and a full administrative team supports all the fundraising and communications aspects of the organization. In recent years, a guest support team was formed to address challenges guests face outside the realm of food. This team listens actively to guests and directs them to local resources to assist them.

Open Table owns a facility in Maynard MA, making it financially strong. We rely on the generosity of our volunteers, our donors and our board to ensure we stay true to our mission. In 2018, we completed the purchase of a refrigerated truck, making it possible to add a mobile pantry to our programs.

Buying our building was a game changer, as was purchasing a refrigerated truck. Because of these two decisions, we have broadened our services to a wider geographic service area with expanded delivery service of food and meals to our guests who are unable to reach us, while continuing to engage with our local communities. During the pandemic; we expanded our ability to prepare and deliver meals even as our community dinner program closed. We continuously stayed open and available to our guests/clients by developing a drive through pantry and are now developing models to bring full choice options to our clients.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Anyone who resides in the Boston Metrowest area and could benefit from no-cost food. Our service area officially includes 21 towns west of Boston. While we do not require proof of income or referrals, the majority of those we serve are low-income or seniors on fixed incomes. We also work in partnership with town Councils on Aging and other organizations to service high-need communities through our mobile food programs.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To provide culturally appropriate food options, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    One of the communities that we serve has many residents of Brazilian decent. In order to better serve this community we added Portuguese language information to our online ordering on our website and have translators available on our phone ordering system. Through our outreach surveys and ordering process we further learned which grocery items were desired by the community. Our standard grocery bags tended to include items to cook "American"-style meals. We have since updated the contents of the bags delivered to this community to be more culturally appropriate; leading to more satisfied clients and less waste. This feedback also lead us to reflect on what other changes could be made to best provide the various populations we serve.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Prior to the COVID pandemic we operated a market-style pantry where clients could choose the types and quantities of grocery items they wanted. The clients had choices, but were still limited to items that we had available. COVID required us to switch to a pre-packed bag model, with limited choice. By adding online-ordering we were able to expand the choice options. Through feedback on the online ordering we have expanded the grocery options we procure to better reflect what is wanted by those we serve, giving them more control over what they cook and eat.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Requests for feedback must respect our client privacy, so are often anonymous or hard to get,

Financials

Open Table, Inc.
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Open Table, Inc.

Board of directors
as of 7/5/2021
SOURCE: Self-reported by organization
Board co-chair

Jill Block


Board co-chair

Mary Siegel

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 07/04/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Disability status
Person without a disability

Race & ethnicity

Gender identity

No data

 

No data

Sexual orientation

Disability

No data

Equity strategies

Last updated: 07/04/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.