PLATINUM2024

Children's Services of Roxbury, Inc.

Bringing Peace of Mind to Families

aka CSR   |   Boston, MA   |  http://www.csrox.org

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Mission

Children's Services of Roxbury (CSR) is one of the largest Black-led nonprofits in Massachusetts, driven by its mission to bring peace of mind to children and families. CSR serves more than 6,000 people across the state annually, 5,000 in Boston, using a strength-based approach to provide a network of professional and community support and services that nurture trusting community relationships, respond to need, and facilitate growth and self-empowerment.

Notes from the nonprofit

In 2021, Childrens Services of Roxbury purchased its 57,000 square foot headquarters, stretching a city block in Roxbury. By purchasing and owning 504-520 Dudley Street, President & CEO Sandra McCroom and CSRs leadership conveyed to our community that CSR is a committed neighbor and forever invested in the children and families who live here. We are here to stay. And to be successful in creating positive impact, we have ensured that community voice drives our process to transform this space into a neighborhood center piece, a welcoming building that represents the communitys vision for a safe, dignified, and beautiful place to receive support, move through challenging times, and realize goals for their families. The overall project will grow services by 25%, serving an additional 1,500 children, young adults, and parents annually, and add over 175 career-oriented jobs to the local economy.

Ruling year info

1994

President & CEO

Ms. Sandra McCroom

Main address

520 Dudley Street

Boston, MA 02119 USA

Show more contact info

EIN

04-3082352

NTEE code info

Children's and Youth Services (P30)

Family Services (P40)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Behavioral Health Care

Childrens Services of Roxbury is MassHealths only Black specialized childrens behavioral health provider, offering culturally congruent care to children and families in their schools, at their homes, and in community settings. With a focus on prevention and treatment of children facing behavioral health struggles due to trauma, anxiety, and other Adverse Childhood Experiences (ACEs), CSR partners with several Boston Public Schools, child-serving agencies, community health centers, and afterschool programs to bring competent behavioral health expertise to those in need. CSRs Behavioral Health clinicians and staff provide wraparound support that addresses urgent family crises that are fueling a childs behavioral health challenges, such as housing instability, job loss, and economic insecurity.

Population(s) Served

Through our Early Care and Education Center and Family-based Childcare programs, CSR provides culturally attuned, early education and care for children in Boston and Worcester. Our center-based care in Roxbury serves children with evidence-based and trauma-informed curriculums to prepare children academically and emotionally for kindergarten. Additionally, CSR recruits, trains, and supports women from the community to become small business owners, operating childcare businesses in their homes in Boston and Worcester.

Population(s) Served
Children and youth
Families
Immigrants and migrants
Children and youth
Families
Immigrants and migrants

CSR has three core youth development programs. Our Young Adult Access Center is a drop-in center for young adults (ages 16-26) coping with homelessness, mental health, addiction, unemployment, or other needs. The YAAC increases access to jobs, housing, food, and resources, while building a positive community of peers and leadership development skills. Beats, Rhymes and Life (BRL) is a hip hop group therapy program that uses the power of storytelling, collaboration, and music production to build resiliency, reduce trauma, and amplify the voices of young people. BRL on Wheels, a mobile studio, brings this innovative program to young people in their neighborhoods and schools across the state. Youth, Purpose, and Partnership (YPP) is a leadership and workforce development program providing Bostons young people with career pathways to technology and digital communications.

Population(s) Served
At-risk youth
Young adults

The Front Porch provides caregivers from the community who are in crisis or approaching crisis with barrier-free access to critical services through personalized supports such as housing stability, education, mental health treatment, addiction recovery, family unification, and job skills development. At the center of this program are CSRs Family Partners, individuals who combine lived experience with intensive behavioral health training. Family Partners use a strengths-based approach to assist families with navigating complex systems for accessing vital resources (food, housing, healthcare), as well as to develop and achieve their personal goals.

Population(s) Served
Caregivers
Parents

CSR provides 220 units of family shelter and supports families to secure and maintain permanent, affordable housing. Staff provide access to wraparound support, including CSRs Front Porch and other behavioral health services, workforce development, educational programs, housing vouchers, substance abuse counseling, medical care, and childcare. This program works closely with families once they transition to permanent housing, providing stabilization services for one year in efforts to prevent repeat homelessness.

Population(s) Served
People of African descent
Multiracial people
People of African descent
Multiracial people
People of African descent
Multiracial people
Economically disadvantaged people
People of African descent
Multiracial people
Economically disadvantaged people
People of African descent
Multiracial people
Economically disadvantaged people
Families
Immigrants and migrants

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Related Program

Housing and Stabilization for Homeless Families

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Children's Services of Roxbury is driven by its mission to bring peace of mind to children and families across Massachusetts. Peace of mind looks different for each child, young adult, and family that we serve. It is our goal to provide culturally competent wraparound services to individuals and families, stabilizing and supporting them on their journey from surviving to thriving. This includes goal to provide:

1. Subsidized, affordable early education and childcare for 600 families. CSR will recruit and train educators for center- and home-based education. This includes recruiting, training, and providing administrative support to more than 60 small business owners to provide educate and care from their homes.
2. Family stabilization and support services including intensive foster care and adoption services, visitation, and parent mentoring for 800 children and families with struggles including domestic violence, mental health issues, and substance abuse.
3. Emergency and transitional housing and stabilization services for 1,100 Boston-area homeless children and their families. CSR provides training, education, and resources to ensure families secure and maintain permanent housing.
4. Behavioral health services to 3,200 children and their parents, including an extensive partnership in 12 Boston schools. CSR uses a strengths-based approach and wraparound services.
5. Youth development programs, collectively known as the LaunchPad, accompanying 700 young people through crisis, facilitating emotional and psychological growth, and introducing them to career pathways in STEM, youth development, and behavioral health.

Community voice and engagement have created and shaped each program and service that CSR provides was. Our greatest strength, and a key strategy to achieving our goals, is the powerful representation of community voice and experience within our leadership and staff. Both the Board and staff bring lived experience of managing trauma, housing instability and other challenges associated with poverty.

Integral to achieving our goals is our investment in the career advancement of our employees, who bring invaluable perspective and insight to the care we offer. CSR has secured funding and developed partnerships that benefit current staff and build pipelines to valuable and needed career fields, including behavioral health and childcare. One significant achievement is building a free master's in social work degree program for CSR staff. These partnerships will continue and expand, ensuring CSR always excels at providing a pathway for our employees to realize professional growth.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, To inform new program design

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Children's Services of Roxbury, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Children's Services of Roxbury, Inc.

Board of directors
as of 04/24/2024
SOURCE: Self-reported by organization
Board chair

Eddie Jenkins

Eddie Jenkins, Attorney at Law

Phil Hillman

John Jenkins

Jon Haywood

Jaye Smith

Richard O'Bryant

Jestina Richardson

Richard Richardson

Rickie Thompson

Carlitta Camillo

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 4/16/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American
Gender identity
Female
Disability status
Decline to state

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 04/11/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.