Cole Resource Center, Inc.
Opening pathways for mental health and well-being
Programs and results
What we aim to solve
Mental illness is a critical and growing challenge for individuals and families today, inseparable from urgent issues such as pandemic impacts, health care disparities, economic disparities, and domestic violence. In any setting, most individuals and families are unprepared to deal with a mental health crisis and are under-served by today’s overburdened healthcare system. Obstacles along the path to recovery include the need for education about mental illness, isolation, and simply not knowing where to begin amid an overwhelming array of unfamiliar information. Transitions in recovery such as implementing discharge plans after a hospitalization or finding new housing are especially challenging. CRC’s custom support serves as a complement to clinical care, empowering people to move forward toward productive lives through the power of shared knowledge and open, stigma-free conversation.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Workforce Development Program
Support for individuals with lived experience of mental illness who seek to enter or re-enter the workforce. Includes identifying unique strengths, identifying the right next steps, and training in job hunting skills including creating effective resumes and online profiles, interviewing, and research. The Workforce Program includes an online Job Club offering both information and community.
Cole Resource Center Support Groups
Current support groups include:
Men's Peer-to-Peer Support Group
Women's Family Support Group
Led by trained facilitators who are peers or family members themselves, these are safe spaces in which members can share experiences, brainstorm about resources, and find social connection. In contrast to other support groups where the experience involves only the meeting time itself, our CRC facilitators follow up between meetings with resource referrals.
Resource Referral Services
CRC responds to requests for support by listening and offering custom referrals to resources. Our knowledgeable navigators know the health care system well and are connected with multiple organizations involved with mental health support. We assist with questions about discharge plans, applying for benefits and housing, and other aspects of transitions during recovery. We always listen carefully to ensure that our referrals to resources fit the person’s situation and needs. CRC’s custom guidance is far more helpful than being directed to a website or a list of resources because it includes a human “touch” with the personalized attention our staff offers.
Where we work
External reviews
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of new clients within the past 12 months
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of referrals to resources offered
This metric is no longer tracked.Totals By Year
Related Program
Resource Referral Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients participating in support groups
This metric is no longer tracked.Totals By Year
Related Program
Cole Resource Center Support Groups
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Workforce program participants
This metric is no longer tracked.Totals By Year
Related Program
Workforce Development Program
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
1. Grow the Cole Resource Center's impact by helping more individuals and family members facing mental health challenges with effective non-clinical support.
2. Continue to improve the sustainability of our organization:
* Expand existing programs carefully & strategically
* Expand our network & add resources
* Increase engagement across the CRC community
* Add new and multi-year sources of financial support.
What are the organization's key strategies for making this happen?
1. Grow the CRC staff from 12 to 20, adding at least six part-time volunteer positions. CRC plans to add paid staff in its next organizational phase and is developing the human resources plan that will make this transition effective.
2. Expand the Workforce Development Program to double its impact by spring 2023. This is a major priority for CRC in response to the clear need in its community for knowledgeable and compassionate support of those living with mental health conditions as they seek employment.
3. Fill an additional three positions on the CRC Board with directors reflecting the diversity of our community and professional networks.
4. Add volunteer roles or outsource selected functions to relieve Leadership Team members of responsibilities that others may handle more efficiently. These functions include website maintenance, data entry, database development, and fundraising administration.
5. Continue to establish make partnerships with Greater Boston area hospitals and clinical groups to expand CRC’s referral network.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
confidentiality concerns re mental health conditions
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Cole Resource Center, Inc.
Board of directorsas of 06/14/2023
Kristine Langdon
Korn Ferry
Term: 2018 -
Steve Lehrer
SBLehrer LLC
Ellen Faran
Cole Resource Center, Inc.
Maggie Tyler
Cole Resource Center, Inc.
Susie Kennan
Cole Resource Center, Inc.
Kristine Langdon
Korn Ferry
Jane Plank
Ann Guay
Ryan Madigan
Boston Child Study Center
Andy Woodnutt
Rocket Software
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? No -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
Transgender Identity
No data
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 06/14/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.